> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/reports/reports.md). # Report Types Domain-wide reports for activity, usage, views & more ### Overview The **Reports Module** in the Admin Portal allows Network Admins to generate system usage reports using real-time data captured by MangoApps' telemetry engine. Reports are exported in Excel format (.xlsx) with two tabs: **Summary** (graphical data) and **Data** (detailed information). *** ### **Available Reports** #### **Active Users Report** This report includes details about active users engaging with the platform within a selected time frame. * **Summary:** Graphical comparison of total vs. active users. * **Active Users Data:** Name, Email ID, Location, Last Active Date, and more. * **Access Details:** Logout time, Access type (mobile/desktop), Department, Session details, etc. {% hint style="info" %} Active users in this report are users who have at least accessed the service **two times** and have posted an update (of any kind), commented, replied or reacted during a specific time-period. {% endhint %} * **Use this report to**: * Monitor overall platform adoption and engagement trends over time. * Identify departments or locations with low participation for targeted outreach or training. * Audit inactive users for potential license optimization or deactivation. * Support HR or leadership with reports on employee platform usage for performance or engagement reviews. * Detect technical issues if certain groups show sudden drops in access or activity *** **Active Teams Report** Highlights teams with at least two activities in the selected time period. * **Summary:** Graphs showing active vs. total teams. * **Details:** Team names, Admins, Activity Scores, and Team Types. * **Use this report to**: * Evaluate which teams are actively collaborating and which may need engagement support. * Identify high-performing teams for recognition or to model best practices. * Track new teams to ensure they are adopting the platform correctly. * Spot teams with low or no activity that may no longer be needed and can be archived or consolidated. *** #### **Campaigns Report** Tracks performance of email, SMS, and message campaigns. **Summary:** Delivery, open, click, and channel metrics for selected campaigns within a time period. **Details:** Campaign type (single send or series), campaign/series title, step title, created date, recipients, enrollments, opens, clicks, open rates by channel, SMS credits used, and campaign link. **Use this report to:** * Measure campaign effectiveness across channels. * Compare performance of single send vs. series campaigns. * Identify which campaigns drive the most engagement. * Track SMS credit usage for cost monitoring. * Provide campaign insights to marketing and communication teams. *** #### Files Access Tracking Report Logs file activity for selected users across the domain or teams. **Summary:** Detailed tracking of all file activity per user, including uploads, downloads, and team association. **Details:** User selection, file activity across public/private teams and network drives (excludes My Drive and unlisted teams), file details, timestamps, team column, scheduling, generate now option. **Use this report to:** * Audit individual file activity for security or compliance. * Identify patterns of file usage across teams and network drives. * Maintain a detailed history of user interactions with files. * Support administrative oversight and operational transparency. *** #### Files Permission Report Provides explicit permission details for users or folders. **Summary:** Permissions granted on files/folders for a selected user or all users in a selected folder. **Details:** User/folder selection, explicit permissions, expiry dates, file/folder paths, item type, report format (CSV/XLS), scheduling options, export to FTP, notifications on report generation, row limit 10,000, admin and team-level visibility. **Use this report to:** * Audit file access for compliance and security. * Track permission assignments at user or folder level. * Ensure transparency of access across the domain or team. * Support administrative decision-making and reporting requirements. *** #### Files Sharing Report Tracks explicit sharing of files/folders with users within a selected time frame. **Summary:** Files and folders explicitly shared with users, with optional filters for time range and specific user. **Details:** Shared items, user actions (viewed/downloaded), views/download counts, full folder/file paths, report format (CSV/XLS), scheduling, notifications, row limit 10,000, admin and team-level visibility. **Use this report to:** * Monitor file sharing activity for compliance and collaboration insights. * Identify which users are accessing shared content. * Provide granular tracking of consumed vs. unconsumed shared files. * Support reporting for internal audits and team transparency. *** #### MangoApps Email Addresses Lists MangoApps email addresses for users and teams across the domain. **Summary:** Includes users and teams with MangoApps email addresses, filtered by user segments and optional inclusion of team email IDs. **Details:** Filter by user segment (All, Include, Exclude), optional inclusion of team email IDs, report columns: Name, Employee ID (blank for teams), MangoApps Email Address, Type (User or Team). Users listed first, followed by teams. Unlisted teams are skipped. Generate Now and Schedule Report options available. **Use this report to:** * Maintain a comprehensive directory of active MangoApps email addresses. * Segment and filter users for targeted reporting or communications. * Include team email IDs for broader organizational visibility. * Support administrative tasks, audits, and internal communications. *** #### **Users Activity Report** Monitors user actions like posts, comments, and reactions. * **Summary:** Top users by updates, reactions, views, and comments. * **Details:** User names, content types, views, comments, and reactions. * **Use this report to:** * Recognize top contributors for engagement programs or internal recognition. * Monitor if communication strategies are effective based on interaction levels. * Help department heads understand internal team collaboration trends. * Identify possible overuse or misuse if certain users show unusually high activity. *** **Influencers Report** Identifies users with the most impactful posts and mentions. * **Summary**: Top contributors, popular users, and mentions. * **Data**: Includes user activity and engagement metrics. * **Use this report to**: * Highlight key influencers to leverage for internal campaigns, mentorship, or advocacy. * Support recognition programs by identifying employees driving engagement. * Ensure leadership voices are reaching and engaging with employees. * Monitor informal leaders who may be shaping company culture. *** **Content Statistics Report** Analyzes content engagement (reactions, comments, views). * **Summary**: Highlights top content by reactions and views. * **Data**: Includes content details (author, type, views, etc.). * **Use this report to**: * Evaluate the effectiveness of communication content (e.g., updates, posts). * Identify what content formats resonate most with employees. * Provide data-driven feedback to content creators or corporate communications teams. *** **Page Views Report** Tracks views of company and team pages. * **Summary**: Top-viewed pages graph. * **Data**: Page and viewer details. * **Use this report to**: * Assess visibility and usefulness of company or department pages. * Identify pages that may need content updates based on low or declining views. * Track effectiveness of newly launched informational or resource pages. * Ensure required compliance or HR policy pages are being viewed. *** **Dashboard Views Report** Logs dashboard views across platforms (web, mobile, desktop). * **Summary**: Total views graph. * **Data**: Includes user details and view counts. * **Use this report to**: * Understand which dashboards are most used across different user segments. * Optimize dashboard layouts or content based on user behavior. * Detect if certain user groups are not using required dashboards. *** **Questions & Answers Report** Monitors Q\&A activity, response times, and accepted answers. * **Summary**: Fastest-answered questions and most active users. * **Data**: Includes question details, responders, and response times. * **Use this report to**: * Track knowledge-sharing trends and identify subject matter experts. * Spot bottlenecks where questions remain unanswered for too long. * Recognize employees actively helping others through quick responses. * Monitor effectiveness of the Q\&A feature for internal knowledge management. *** **Teams Usage Report** Tracks team engagement metrics, including posts, reactions, and comments. * **Summary**: Top teams by content and engagement. * **Data**: Includes team activity breakdown. * **Use this report to**: * Compare engagement across teams to identify successful collaboration patterns. * Provide team managers with metrics to encourage participation. * Detect inactive teams for cleanup or support. * Inform leadership on cross-functional collaboration efforts. *** **Hashtags Usage Report** Tracks frequently used hashtags. * **Summary**: Top 15 hashtags. * **Data**: Occurrence count for each hashtag. * **Use this report to**: * Monitor trending topics or initiatives across the organization. * Evaluate adoption of campaign-specific hashtags. * Clean up or standardize hashtag usage to improve searchability and consistency. * Identify emerging areas of interest among employees. *** **Recognitions Report** Summarizes awards and recognitions given during the period. * **Summary**: Top awardees and givers. * **Data**: Includes award details, givers, and recipients. * **Use this report to**: * Track participation in recognition programs. * Highlight highly recognized employees for HR or leadership review. * Ensure balanced recognition across departments or locations. * Identify opportunities to promote under-recognized employees. *** **Media Gallery Activity Report** Logs activity on uploaded media files (images, audio, video). * **Summary**: Top downloaded and viewed media. * **Data**: Includes upload and usage details. * **Use this report to**: * Track usage of important media assets (training videos, marketing images, etc.). * Identify outdated or unused media files for archiving or deletion. * Monitor which visual content drives the most engagement. * Support content teams in creating more effective media resources. *** **Story Collection Report** Tracks responses to automated story collection requests. * **Summary**: Graph of story requests and responses. * **Data**: Includes request and response details. * **Use this report to**: * Track employee participation in storytelling initiatives. * Identify departments with higher engagement in company culture activities. * Evaluate effectiveness of story collection campaigns. *** **Feedback Report** Captures user feedback via NPS surveys. * **Summary**: Feedback trends in graph format. * **Data**: Includes user ratings and comments. * **Use this report to**: * Monitor employee sentiment and satisfaction trends over time. * Use NPS data to inform leadership decisions on culture and policy. * Identify areas where additional support or communication may be needed. * Share actionable feedback with department heads or managers. *** **Search Report** Logs search keywords used in the system. * **Data**: Includes search text, type, team, and counts. * **Use this report to**: * Understand what information employees are seeking. * Identify gaps in content or resources based on search patterns. * Optimize search algorithms or keywords to improve findability. * Support content development priorities based on employee needs. *** #### **LMS Reports** Tracks employee training performance. Custom templates and filters available. For information on LMS Reports, click [here](https://guides.mangoapps.com/lms-guide/learn-admin/reports). **Use these reports to**: * Track training completion rates for compliance and development programs. * Monitor employee progress on required certifications. * Identify training modules that may need updates or better engagement strategies. * Support performance reviews with documented training history. *** ### Examples of Report Meetings This section walks through examples of common meeting types and suggests which reports from above you might want to bring. #### **Leadership / Executive Updates** **Purpose:** Present platform adoption, employee engagement, and collaboration trends.\ **Reports to Bring:** * **Active Users Report** – show overall adoption & active user trends. * **Active Teams Report** – highlight collaboration across departments. * **Content Statistics Report** – showcase most engaging content. * **Feedback Report** – present employee sentiment via NPS. * **Influencers Report** – identify internal thought leaders. * **LMS Reports** – update on training compliance and completion. *** #### **HR / People Operations Meeting** **Purpose:** Review employee engagement, recognition, and well-being.\ **Reports to Bring:** * **Recognitions Report** – show employee recognition trends. * **Active Users Report** – show who is engaged or may need support. * **Feedback Report** – highlight areas of employee satisfaction/concern. * **Story Collection Report** – share collected employee success stories. * **LMS Reports** – review mandatory training and skill development progress. *** #### **Internal Communications Planning** **Purpose:** Evaluate content effectiveness and plan future communications.\ **Reports to Bring:** * **Content Statistics Report** – review what content resonates. * **Page Views Report** – see which pages are most/least visited. * **Dashboard Views Report** – review usage of dashboards for announcements. * **Search Report** – identify topics employees are searching for. * **Hashtags Usage Report** – analyze trending topics and tag adoption. *** #### **Department or Team Manager Meetings** **Purpose:** Review team participation, knowledge sharing, and collaboration.\ **Reports to Bring:** * **Teams Usage Report** – show team-specific activity levels. * **Questions & Answers Report** – highlight participation in knowledge sharing. * **Users Activity Report** – spotlight team contributors. * **Recognitions Report** – showcase internal recognition efforts. * **Active Teams Report** – monitor team engagement trends. *** #### **Compliance / Audit Preparation** **Purpose:** Prepare data for compliance, audits, or legal reviews.\ **Reports to Bring:** * **LMS Reports** – prove training completion and certifications. * **Active Users Report** – verify platform access and activity. * **Media Gallery Activity Report** – validate use of approved media content. * **Page Views Report** – confirm policy or compliance page visibility. * **Feedback Report** – present employee satisfaction data. *** #### **Marketing / Social Advocacy Program Meetings** **Purpose:** Evaluate employee advocacy and campaign engagement.\ **Reports to Bring:** * **Influencers Report** – identify top employee advocates. * **Content Statistics Report** – highlight shareable, high-performing content. * **Hashtags Usage Report** – monitor adoption of campaign tags. * **Recognitions Report** – tie recognition to advocacy participation.