Configuring the domain-wide settings for MangoAcademy Help Courses
Overview
The Settings tab under the Help Center section in the Admin Portal allows network admins to control how support-related features function for users and administrators.
Show Page Specific Help Article
When enabled, users will see context-sensitive help articles that are specific to the page they are currently viewing.
Benefit: This feature allows for quicker access to relevant help content, reducing time spent searching for documentation.
Recommendation: Keep this setting enabled to enhance the user support experience.
Enable Remote Support by MangoApps
When this setting is turned ON, the MangoApps Support team can provide remote assistance if a user reports an issue or raises a support ticket.
Benefit: Remote support enables faster troubleshooting and resolution of issues, as the support team can access detailed information directly (within permission and security boundaries).
Recommendation: It is highly recommended to keep this feature enabled for efficient and effective technical support from MangoApps.
Once you've made your desired selections, click the Save button to apply changes.
