Settings

Configuring the domain-wide settings for MangoAcademy Help Courses

Overview

The Settings tab under the Help Center section in the Admin Portal allows network admins to control how support-related features function for users and administrators.

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Show Page Specific Help Article

When enabled, users will see context-sensitive help articles that are specific to the page they are currently viewing.

Benefit: This feature allows for quicker access to relevant help content, reducing time spent searching for documentation.

Recommendation: Keep this setting enabled to enhance the user support experience.

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Enable Remote Support by MangoApps

When this setting is turned ON, the MangoApps Support team can provide remote assistance if a user reports an issue or raises a support ticket.

Benefit: Remote support enables faster troubleshooting and resolution of issues, as the support team can access detailed information directly (within permission and security boundaries).

Recommendation: It is highly recommended to keep this feature enabled for efficient and effective technical support from MangoApps.

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Once you've made your desired selections, click the Save button to apply changes.