Chats
Setting up the Chats module
Overview
The Chats module in the MangoApps Admin Portal allows administrators to manage chat settings and ensure compliance with organizational requirements.
Basic Settings
Open Web Chat: This options designates whether a chat opens either in a new tab of the same browser window or a new browser window.
Enable Reactions in Chat: Toggle this option to allow or disable reactions (e.g., emojis) in chat messages. Reactions for chat messages are currently supported in Messenger clients, Webchat, and Mobile apps.
Allow One-on-One Chats
Admins can enable or disable one-on-one private chats across the network.
When disabled, the Start Chat option is hidden on office cards, user profile pages, and the AI assistant.
Private chat initiation is also removed from Messenger and Mobile apps.
Existing pinned or active chats remain accessible in read-only mode, but users cannot send new messages.
This ensures admins can fully control whether personal chats are allowed within the domain.
Enable Ad-Hoc Chat Groups
Admins can enable or disable the ability for users to create ad-hoc chat groups.
When enabled, an additional setting “Who can create ad-hoc chat groups” allows admins to restrict creation to:
Domain admins only
Domain & intranet admins only
All network users (default)
When disabled, the option to create ad-hoc chats is removed from Messenger, Webchat, and Mobile apps.
Existing ad-hoc groups remain visible but gradually become read-only and inaccessible.
Chat Limits
Set limits for the number of participants allowed in chat groups:
Team Chat & Ad Hoc Chat Groups
Define the maximum number of participants allowed in any team or ad hoc chat group (default: 1000). New adhoc chat groups can't be created when this limit is exceeded by any user. When team members exceed this limit, the chat module in a team's workspace will be automatically disabled.
Ad Hoc Chat Group Created by Network Users
Set a separate limit for ad hoc chat groups created by standard network users (default: 25).
Delete Settings
Control whether users can delete their chat messages. Click the Configure delete settings link to access detailed options and permissions for message deletion. Clicking this link will navigate the user to the Compliance settings.
Self-Destruct Messages
Enable self-destructing messages to meet compliance needs. Click the Configure self-destruct settings to navigate to the Compliance settings. link to define rules for message expiration, ensuring that chats align with your organization’s data retention policies.
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