Automation

Overview

MangoApps Automation makes it easy to set up automatic birthday and work anniversary messages for employees. These automations help foster a positive workplace culture by recognizing special occasions.

Automations Menu

The Automations menu provides several options for managing automated messages.

Show

The Show menu allows you to filter and view different types of automation rules. You can choose from:

• All: Displays all created automations.

• Anniversary: Shows all workplace anniversary automations.

• Birthday: Lists all birthday automations.

Settings

The Settings menu enables customization of the sender details for automated special occasion messages.

Change the sender's Name and Picture to personalize who the message appears to be from. By default, messages come from the "Happiness Manager" but can be customized so the sender appears as the head of HR, the CEO, or any other person.

Click Save once changes are made.

Add an Automation Rule

This option allows admins to create a new automation rule for birthdays or work anniversaries. Setting up a rule ensures timely and consistent recognition for employees on their special days.

Create a new automation rule by selecting Birthday or Anniversary from the dropdown menu.

Toggle

The Toggle function lets admins enable or disable an automation rule within the domain without the need to delete it. This allows flexibility in managing which messages are currently active.

Three Dot Menu

The three-dot menu provides additional options for modifying automation rules:

• Edit: Modify the automation rules and behavior.

• Delete: Remove an automation rule (only available for creators or domain admins).

Creating a New Automation Rule

Setting up a new automation rule ensures that birthday and anniversary messages are sent out automatically based on predefined conditions.

To get started, click on Add an Automation Rule and select For Birthday or For Work Anniversary.

This will bring up the Add Automation window.

In this menu provide the following:

• Provide a Rule Name.

• The trigger is set to run daily and cannot be changed.

• Set the Condition for when the message should be sent: Early Morning (5 AM - 9 AM), Late Morning (9 AM - 12 PM), Afternoon (12 PM - 4 PM), Early Evening (4 PM - 6 PM)

• Select the Greeting Category and either randomly select a greeting or assign a specific one for all users.

Click Next to continue.

Story Collection

Story Collection is an optional feature that allows colleagues to send personalized messages along with the automated birthday or anniversary message. This adds a more personal and engaging touch to the recognition process.

Story Collection is optional and can be activated via a toggle.

Choose when to send the Story Collection request:

• 2, 5, 10, or 15 days before the occasion.

• Select recipients of the private message:

  • Direct Managers and Peers

  • Direct Reportees

  • Followers and Following Me

• Customize the Subject Line and Message Content.

• Set a recipient limit between 10-50 users.

Click Save to finalize the automation and Story Collection campaign.

Story Collection Reporting

Tracking the success of automated messages and Story Collection campaigns is essential for understanding engagement levels.

Domain admins can generate reports to gain insights into user participation.

Navigate to the Reports module and select Generate Report on Story Collection. Choose the Date Range and click Generate.

Access the report in the Generated Reports Folder.

Report Contents

These reports provide a detailed breakdown of Story Collection performance, helping admins assess participation and response rates.

The Summary tab includes insights such as Birthdays vs. Anniversaries and Stories Requested vs. Stories Received.

The Data tab provides detailed metrics, including Rule Name, Rule Type, Story Requested On, Story Requested From, Story Request Count, Story Received Count, Scheduled For, and Scheduled On.