> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/domain-settings/service-usage.md). # Service Usage ### Overview The **Services Usage** page in the MangoApps Admin Portal provides an overview of the domain's service consumption.
*** ### **Summary Section** The **Summary** section presents an overview of key service usage details, including: * **Service Name** – Lists services such as SMS, Podcasts, and Video Subtitles & Image Analysis. * **Current Usage** – Displays service consumption for the active billing period. * **Total Usage** – Shows cumulative usage over a period of time. * **Free Usage (Per Month)** – Indicates the free quota for each service provided by MangoApps. * **Price** – Displays any applicable costs charged by MangoApps. *** ### **Monthly Usage Section** This section provides a **detailed breakdown of service consumption by time period**, including: * **Time Period** – Specifies the date range for usage tracking. * **Service** – Identifies the specific service used. * **Usage** – Displays the amount used in the selected time period. * **Details** – Clicking **View** provides further insights into specific usage details. *** ### **Additional Features** * **Filtering**: Use the dropdown menu next to **Show Type** to filter specific services. * **Export Data**: Click the **Download XLS** button to export usage data for analysis. *** ### **Key Takeaways** The **Services Usage** page helps **track service consumption**, identify trends, and **manage costs**. Admins can **monitor free usage limits** and **assess billing impacts** based on the summary table. Detailed logs allow for **usage auditing** and **historical data tracking** for informed decision-making. *** ### FAQ **Q. How does MangoApps calculate SMS costs when sending messages through Campaigns? If an SMS exceeds 160 characters, will it count as multiple messages?** **A:** Yes, MangoApps follows the standard SMS character limit of 160 characters per message. If a Campaign SMS exceeds this limit, it will be split into multiple messages, incurring additional SMS costs. For example: * A message up to **160 characters** is counted as **1 SMS**. * A message between **161-320 characters** will be counted as **2 SMS**. * A message between **321-480 characters** will be counted as **3 SMS**, and so on. Additionally, any **dynamically appended URLs** (such as tracking links) count toward the total character count, which may increase the number of SMS messages used. *** **Q: How can a we honor opt-out preferences when transitioning from another SMS provider (e.g., Clicksend) to MangoApps?** **A:** As a one-time onboarding activity, MangoApps can set default opt-out preferences for employees who have previously opted out of SMS notifications. To do this, you must provide a **CSV or XLS file** containing the **employee ID or email addresses** of those who have opted out. Once uploaded, these users will not receive SMS messages unless they manually opt back in. *** **Q: Can MangoApps warn users when a Campaign SMS exceeds the single-message limit?** **A:** Currently, there is no automatic character limit enforcement, but a planned future feature may include an indicator showing how many SMS credits a message will use based on its length. This could help users anticipate potential extra costs before sending their messages.