Look Ahead Sections
Last updated
MangoApps Administrators Guide
Last updated
Instead of navigating between multiple modules or applications to access relevant data, employees can conveniently find what they need directly within the company's intranet environment via predictive search. Predictive search software streamlines workflow by reducing the time and effort required for information retrieval and can even pull from third-party integrations such as Freshdesk, Gitbook, and more. Predictive look ahead can surface relevant documentation or support resources, saving valuable time and minimizing disruptions to productivity.
Administrators can rearrange the sections within the predictive lookup to prioritize the display of relevant information. This customization ensures that users are presented with the most pertinent search results, tailored to the specific needs and preferences of the organization. Simply drag and drop each section within the Module Sections menu to your preference.
If necessary, administrators have the option to reset the Predictive Look Ahead settings to the recommended system defaults for convenience and ease of management.
For example, to display Freshdesk results in MangoApps, an admin must first connect Freshdesk. This can be done by clicking the authorization link in the search dropdown menu.
A pop-up window will appear where the Freshdesk API key can be entered.
After completing this setup, the search results will include additional sections with matching results.
Clicking on a search result from a federated data source will open the corresponding article or page in a new tab, allowing the user to access the full content.
Federated Search sections will appear once an is added to the domain. Some connections require only API authorization, which admins must retrieve from the third-party site.
