# Rejected List

### Overview

The Email **Rejected List** in the Admin Portal provides administrators with an overview of emails that have failed to be delivered. This list helps track issues related to outbound email communications and take necessary actions to resolve them.

![](/files/0sPAQdNcSQHgTvAWYVta)

***

### Toolbars and Rejected Email List

**Search Bar**: Allows administrators to search for a specific email address.

**Export Options**: Provides options to export the rejected list as a CSV or PDF file.

**User List Table**:

* **Photo**: Displays the profile image of the user (if available).
* **User Name**: Shows the name of the user whose email was rejected as registered within the domain.
* **Email Address**: Displays the email address of the affected user.
* **Inbound/Outbound**: Indicates whether the rejected email was inbound or outbound.
* **Last Attempted On**: Shows the timestamp of the last email attempt.
* **Reason for Rejection**: Specifies why the email was rejected (e.g., Message Bounced). Clicking on **Details** provides additional information.
* **Action Taken**: Displays the corrective action applied, such as email notifications being turned off for the user.

***

### Common Reasons for Email Rejection

* **Message Bounced**: The email was returned by the recipient’s mail server.
* **Invalid Email Address**: The recipient’s email address is incorrect or inactive.
* **Mail Server Issues**: The recipient’s server might be rejecting emails from MangoApps.
* **Spam Filters**: The email might have been flagged as spam and blocked.

***

### Recommended Actions

If an email has bounced, verify the email address and correct any errors. Check with the recipient’s mail provider to see if emails from MangoApps are being blocked.

If a user’s **email notifications have been turned off**, manually re-enable them from the user's [Notification Center](https://guides.mangoapps.com/user-guide/user-settings/notifications/notifications).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.mangoapps.com/admin-guide/email/rejected-list.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.