Rejected List
Emails sent from (outgoing) and sent into (incoming) MangoApps that were rejected or bounced.
Overview
The Email Rejected List in the Admin Portal provides administrators with an overview of emails that have failed to be delivered. This list helps track issues related to outbound email communications and take necessary actions to resolve them.
Toolbars and Rejected Email List
Search Bar: Allows administrators to search for a specific email address.
Export Options: Provides options to export the rejected list as a CSV or PDF file.
User List Table:
Photo: Displays the profile image of the user (if available).
User Name: Shows the name of the user whose email was rejected as registered within the domain.
Email Address: Displays the email address of the affected user.
Inbound/Outbound: Indicates whether the rejected email was inbound or outbound.
Last Attempted On: Shows the timestamp of the last email attempt.
Reason for Rejection: Specifies why the email was rejected (e.g., Message Bounced). Clicking on Details provides additional information.
Action Taken: Displays the corrective action applied, such as email notifications being turned off for the user.
Common Reasons for Email Rejection
Message Bounced: The email was returned by the recipient’s mail server.
Invalid Email Address: The recipient’s email address is incorrect or inactive.
Mail Server Issues: The recipient’s server might be rejecting emails from MangoApps.
Spam Filters: The email might have been flagged as spam and blocked.
Recommended Actions
If an email has bounced, verify the email address and correct any errors. Check with the recipient’s mail provider to see if emails from MangoApps are being blocked.
If a user’s email notifications have been turned off, manually re-enable them from the user's Notification Center.
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