# Digest

### Overview

Email digests in the MangoApps Admin Portal allow network administrators to manage and customize the content and frequency of email notifications sent to users. Admins can choose between sending full content details or only links to content within email notifications.

<figure><img src="/files/fUiSV1ISTt5f1U0j32dF" alt="" width="563"><figcaption></figcaption></figure>

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### Types of Email Notifications

There are two types of email notifications: **system-generated emails** and **user-generated emails**.

#### **System-Generated Emails**

These emails are triggered by administrative actions, such as:

* Adding users to a team
* Password resets
* Archiving a team

Admins can configure the content users receive for system-generated emails under **Email > Content > System-Generated Emails**.

***

#### **User-Generated Emails**

These emails are triggered by user actions, such as:

* New status updates
* Posts or comments
* Replies to comments

{% hint style="info" %}
Under [**Email > Content > User Generated Emails**](https://guides.mangoapps.com/admin-guide/email/content), admins can enable the option to "Send Full Details in Email Body," ensuring that complete content for posts, campaigns, and other items is included in emails.&#x20;

These emails are compatible with Microsoft Outlook desktop clients (2013, 2016, 2019) and Outlook Web when single blocks are used per row.&#x20;

Admins can also configure system-generated emails to include specific content based on system activities. Once configurations are complete, clicking the **Save** button applies the changes.
{% endhint %}

***

### Configuring Post Digest Emails

Post digest emails summarize activity (daily or weekly) based on selected settings.

<figure><img src="/files/BRDsC4qBVHc81Nn2PwZu" alt="" width="563"><figcaption></figcaption></figure>

**Frequency:**

* Never: No emails sent unless users opt-in.
* Weekly/Daily: Defaults to Friday at 2:30 PM.
  * **Send on working days only** - Turn on this setting to prevent digests from being sent on Saturdays and Sundays.

**Channel:**

* **Email (Default):** Digest is sent via email.
* **Smart Select:** If email fails or is unavailable, digest is sent via private message.

**Content Grouping:**

* Default: Company posts first, followed by team posts.
* Customizable: Group posts by categories (e.g., projects, departments).

**Content Order:**

* Options: Newest to Oldest, Oldest to Newest, Most Viewed, Most Liked, Announcements first.
* Default: Newest to Oldest.

**Max Posts:**

* Default: 5 posts per section. Options include 5, 10, 15, 20, or 25 posts.

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### **Customizing Appearance**

* Subject line: Default is "Your Post Digest Email," editable (max 50 characters).
* Logo: Automatically included in the email header.
* Preview: Shows a dynamic preview based on current settings.

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### Social Post Digest

Allows admins to configure summary emails for social media updates:

* Frequency: Daily, Weekly, or Never.
* Includes a preview and flexible saving options.

<figure><img src="/files/BBZHjluo0RzZExXQeBKe" alt="" width="563"><figcaption></figcaption></figure>

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### Reward Summary Digest

Summarizes user rewards and points:

* Frequency: Monthly or Never.
* Includes sections such as the user’s rewards balance, points received in the last month, points expiring in the next 60 days, and recent awards.

{% hint style="warning" %}
The digest will be sent on the first of every month when the "Monthly" option is selected. However, if the rewards balance for the previous month is "0" and the total rewards balance is also "0," the user will not receive the monthly digest.
{% endhint %}

***

### AI Feedback

The **AI Feedback Digest** provides a summary of feedback collected via AI-generated responses in your MangoApps network. This email is sent **only to network admins** and helps track recent feedback trends for ongoing improvement.

<figure><img src="/files/0WY7TzH893i5y5KLfeNO" alt="" width="563"><figcaption></figcaption></figure>

Admins have the flexibility to configure how often and when they receive these digests:

* **Frequency Options**: Choose how frequently the digest is delivered—daily, weekly, or monthly.
* **Send Day & Time**: For weekly or monthly digests, you can set the specific day and time for delivery. For example, a weekly digest scheduled for **Fridays at 2:00 PM PST** will include feedback collected from the **previous Friday at 2:00 PM** through to the **current Friday at 1:59 PM**.

Admins can also choose to **unsubscribe** from the AI Feedback Digest or **modify their digest preferences** at any time from their **Email Digest Settings** in the Admin Portal.

***

### Unread Chat Digest

Provides a snapshot of unread chats during a set period of time.

**Frequency**: Never, Every 4, 8, 24 Hours.

<figure><img src="/files/TgrlDiWb1PnXcBdUmQNr" alt="" width="535"><figcaption></figcaption></figure>

The unread chat digest includes:

* User’s email and greeting
* A short description
* A list of unread messages with:
  * **Chat name**
  * **Sender name & snippet** of the message
  * **Timestamp** of when the message was sent
  * **Priority tags** where applicable

***

### Messages Summary Digest

Message digests allow administrators to keep users informed by sending automated summaries of their unread messages via email, SMS, web push, or mobile push notifications. These digests help ensure team members never miss important updates.

<figure><img src="/files/QLIsSTsJD4c69FYRGA89" alt="" width="563"><figcaption></figcaption></figure>

**Set Frequency:** Choose how often the digest should be sent (e.g., **Daily**). This ensures users receive updates on a regular schedule.

**Choose Delivery Time:** Select the time of day when the digest should be sent.

**Select User Segment:**

* **All Users**: Sends to everyone.
* **Include user segment**: Sends only to a defined group.
* **Exclude user segment**: Sends to all except a specific group.

**Select Channels:** Pick one or more delivery channels: **Email, Mobile Push, SMS, Web Push**.

**Customize Subject or Notification Message:** Use personalization tokens to tailor the message.

**Preview the Digest:** Click **Preview** to view how the message will appear across different channels before sending. The preview displays sample data to demonstrate formatting.

***

### Task Summary Digest

Provides a snapshot of task progress and updates:

* Frequency: Daily, Weekly, or Never.

<figure><img src="/files/JkCSozCcKIJdd8g7PHvT" alt="" width="563"><figcaption></figcaption></figure>

***

### Data Loss Prevention (DLP) Digest

Reports DLP policy matches:

* Frequency: Daily, Weekly, or Never.

<figure><img src="/files/AsoumTBvaPCUja9jeVSF" alt="" width="563"><figcaption></figcaption></figure>

***

### Files Digest

The **Files Digest** emails summarize file uploads and downloads for selected folders. Admins set default frequency (Never, 1h, 12h, 24h) and subject; users can override via **Change My Settings > Digests**. Folder-level settings let users track uploads/downloads per folder. Emails include file details and folder paths, with an unsubscribe option, and are suppressed if no activity occurs or settings block delivery.

<figure><img src="/files/taIeoxdyU4tZ93uweSW5" alt="" width="563"><figcaption></figcaption></figure>

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### Managing Rejected Emails

The **Rejected List** in **Admin Portal > Emails > Rejected List** helps analyze failed emails.

<figure><img src="/files/94HoAr7zvlJdgxoDI5fJ" alt="" width="563"><figcaption></figcaption></figure>

**Details Provided:**

* **Photo:** User's profile picture.
* **Email Address:** Associated email account.
* **Direction:** Inbound or outbound.
* **Last Attempted On:** Last delivery attempt.
* **Reason for Rejection:** Cause of failure.
* **Action Taken:** System response.

Admins can export this data in CSV format for detailed analysis.

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### Saving and Overwriting User Settings

When making changes:

* **Default Behavior:** Admin changes do not overwrite user settings.
* **Override Option:** Admins can enable overwriting of user settings by toggling a setting during the save process.

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### Unsubscribe Options

Users can unsubscribe from specific digests:

* Accessible via a link in the email footer.
* Unsubscribing affects only the selected digest and does not impact other notifications.

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