Email digests are often preferred by users who want to stay informed but do not have the time to regularly check multiple sources. They provide a concise and easily scannable overview of relevant info
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Email digests in the MangoApps Admin Portal allow network administrators to manage and customize the content and frequency of email notifications sent to users. Admins can choose between sending full content details or only links to content within email notifications.
There are two types of email notifications: system-generated emails and user-generated emails.
These emails are triggered by administrative actions, such as:
Adding users to a team
Password resets
Archiving a team
Admins can configure the content users receive for system-generated emails under Email > Content > System-Generated Emails.
These emails are triggered by user actions, such as:
New status updates
Posts or comments
Replies to comments
Under Email > Content > User Generated Emails, admins can enable the option to "Send Full Details in Email Body," ensuring that complete content for posts, campaigns, and other items is included in emails.
These emails are compatible with Microsoft Outlook desktop clients (2013, 2016, 2019) and Outlook Web when single blocks are used per row.
Admins can also configure system-generated emails to include specific content based on system activities. Once configurations are complete, clicking the Save button applies the changes.
Post digest emails summarize activity (daily or weekly) based on selected settings.
Frequency:
Never: No emails sent unless users opt-in.
Weekly/Daily: Defaults to Friday at 2:30 PM.
Channel:
Email (Default): Digest is sent via email.
Smart Select: If email fails or is unavailable, digest is sent via private message.
Content Grouping:
Default: Company posts first, followed by team posts.
Customizable: Group posts by categories (e.g., projects, departments).
Content Order:
Options: Newest to Oldest, Oldest to Newest, Most Viewed, Most Liked, Announcements first.
Default: Newest to Oldest.
Max Posts:
Default: 5 posts per section. Options include 5, 10, 15, 20, or 25 posts.
Subject line: Default is "Your Post Digest Email," editable (max 50 characters).
Logo: Automatically included in the email header.
Preview: Shows a dynamic preview based on current settings.
Allows admins to configure summary emails for social media updates:
Frequency: Daily, Weekly, or Never.
Includes a preview and flexible saving options.
Provides a snapshot of task progress and updates:
Frequency: Daily, Weekly, or Never.
Summarizes user rewards and points:
Frequency: Monthly or Never.
Includes sections such as the user’s rewards balance, points received in the last month, points expiring in the next 60 days, and recent awards.
The digest will be sent on the first of every month when the "Monthly" option is selected. However, if the rewards balance for the previous month is "0" and the total rewards balance is also "0," the user will not receive the monthly digest.
Reports DLP policy matches:
Frequency: Daily, Weekly, or Never.
The Rejected List in Admin Portal > Emails > Rejected List helps analyze failed emails.
Details Provided:
Photo: User's profile picture.
Email Address: Associated email account.
Direction: Inbound or outbound.
Last Attempted On: Last delivery attempt.
Reason for Rejection: Cause of failure.
Action Taken: System response.
Admins can export this data in CSV format for detailed analysis.
When making changes:
Default Behavior: Admin changes do not overwrite user settings.
Override Option: Admins can enable overwriting of user settings by toggling a setting during the save process.
Users can unsubscribe from specific digests:
Accessible via a link in the email footer.
Unsubscribing affects only the selected digest and does not impact other notifications.
