🆕Digest
Email digests are often preferred by users who want to stay informed but do not have the time to regularly check multiple sources. They provide a concise and easily scannable overview of relevant info
Overview
Email digests in the MangoApps Admin Portal allow network administrators to manage and customize the content and frequency of email notifications sent to users. Admins can choose between sending full content details or only links to content within email notifications.
Types of Email Notifications
There are two types of email notifications: system-generated emails and user-generated emails.
System-Generated Emails
These emails are triggered by administrative actions, such as:
Adding users to a team
Password resets
Archiving a team
Admins can configure the content users receive for system-generated emails under Email > Content > System-Generated Emails.
User-Generated Emails
These emails are triggered by user actions, such as:
New status updates
Posts or comments
Replies to comments
Configuring Post Digest Emails
Post digest emails summarize activity (daily or weekly) based on selected settings.
Frequency:
Never: No emails sent unless users opt-in.
Weekly/Daily: Defaults to Friday at 2:30 PM.
Channel:
Email (Default): Digest is sent via email.
Smart Select: If email fails or is unavailable, digest is sent via private message.
Content Grouping:
Default: Company posts first, followed by team posts.
Customizable: Group posts by categories (e.g., projects, departments).
Content Order:
Options: Newest to Oldest, Oldest to Newest, Most Viewed, Most Liked, Announcements first.
Default: Newest to Oldest.
Max Posts:
Default: 5 posts per section. Options include 5, 10, 15, 20, or 25 posts.
Customizing Appearance
Subject line: Default is "Your Post Digest Email," editable (max 50 characters).
Logo: Automatically included in the email header.
Preview: Shows a dynamic preview based on current settings.
Social Post Digest
Allows admins to configure summary emails for social media updates:
Frequency: Daily, Weekly, or Never.
Includes a preview and flexible saving options.
Reward Summary Digest
Summarizes user rewards and points:
Frequency: Monthly or Never.
Includes sections such as the user’s rewards balance, points received in the last month, points expiring in the next 60 days, and recent awards.
The digest will be sent on the first of every month when the "Monthly" option is selected. However, if the rewards balance for the previous month is "0" and the total rewards balance is also "0," the user will not receive the monthly digest.
AI Feedback
The AI Feedback Digest provides a summary of feedback collected via AI-generated responses in your MangoApps network. This email is sent only to network admins and helps track recent feedback trends for ongoing improvement.
Admins have the flexibility to configure how often and when they receive these digests:
Frequency Options: Choose how frequently the digest is delivered—daily, weekly, or monthly.
Send Day & Time: For weekly or monthly digests, you can set the specific day and time for delivery. For example, a weekly digest scheduled for Fridays at 2:00 PM PST will include feedback collected from the previous Friday at 2:00 PM through to the current Friday at 1:59 PM.
Admins can also choose to unsubscribe from the AI Feedback Digest or modify their digest preferences at any time from their Email Digest Settings in the Admin Portal.
Task Summary Digest
Provides a snapshot of task progress and updates:
Frequency: Daily, Weekly, or Never.
Data Loss Prevention (DLP) Digest
Reports DLP policy matches:
Frequency: Daily, Weekly, or Never.
Managing Rejected Emails
The Rejected List in Admin Portal > Emails > Rejected List helps analyze failed emails.
Details Provided:
Photo: User's profile picture.
Email Address: Associated email account.
Direction: Inbound or outbound.
Last Attempted On: Last delivery attempt.
Reason for Rejection: Cause of failure.
Action Taken: System response.
Admins can export this data in CSV format for detailed analysis.
Saving and Overwriting User Settings
When making changes:
Default Behavior: Admin changes do not overwrite user settings.
Override Option: Admins can enable overwriting of user settings by toggling a setting during the save process.
Unsubscribe Options
Users can unsubscribe from specific digests:
Accessible via a link in the email footer.
Unsubscribing affects only the selected digest and does not impact other notifications.
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