🆕Digest

Overview

Email digests in the MangoApps Admin Portal allow network administrators to manage and customize the content and frequency of email notifications sent to users. Admins can choose between sending full content details or only links to content within email notifications.

Types of Email Notifications

There are two types of email notifications: system-generated emails and user-generated emails.

System-Generated Emails

These emails are triggered by administrative actions, such as:

• Adding users to a team

• Password resets

• Archiving a team

Admins can configure the content users receive for system-generated emails under Email > Content > System-Generated Emails.

User-Generated Emails

These emails are triggered by user actions, such as:

• New status updates

• Posts or comments

• Replies to comments

Configuring Post Digest Emails

Post digest emails summarize activity (daily or weekly) based on selected settings.

Frequency:

• Never: No emails sent unless users opt-in.

• Weekly/Daily: Defaults to Friday at 2:30 PM.

Channel:

• Email (Default): Digest is sent via email.

• Smart Select: If email fails or is unavailable, digest is sent via private message.

Content Grouping:

• Default: Company posts first, followed by team posts.

• Customizable: Group posts by categories (e.g., projects, departments).

Content Order:

• Options: Newest to Oldest, Oldest to Newest, Most Viewed, Most Liked, Announcements first.

• Default: Newest to Oldest.

Max Posts:

• Default: 5 posts per section. Options include 5, 10, 15, 20, or 25 posts.

Customizing Appearance

• Subject line: Default is "Your Post Digest Email," editable (max 50 characters).

• Logo: Automatically included in the email header.

• Preview: Shows a dynamic preview based on current settings.

Social Post Digest

Allows admins to configure summary emails for social media updates:

• Frequency: Daily, Weekly, or Never.

• Includes a preview and flexible saving options.

Reward Summary Digest

Summarizes user rewards and points:

• Frequency: Monthly or Never.

• Includes sections such as the user’s rewards balance, points received in the last month, points expiring in the next 60 days, and recent awards.

AI Feedback

The AI Feedback Digest provides a summary of feedback collected via AI-generated responses in your MangoApps network. This email is sent only to network admins and helps track recent feedback trends for ongoing improvement.

Admins have the flexibility to configure how often and when they receive these digests:

• Frequency Options: Choose how frequently the digest is delivered—daily, weekly, or monthly.

• Send Day & Time: For weekly or monthly digests, you can set the specific day and time for delivery. For example, a weekly digest scheduled for Fridays at 2:00 PM PST will include feedback collected from the previous Friday at 2:00 PM through to the current Friday at 1:59 PM.

Admins can also choose to unsubscribe from the AI Feedback Digest or modify their digest preferences at any time from their Email Digest Settings in the Admin Portal.

Unread Chat Digest

Provides a snapshot of unread chats during a set period of time.

Frequency: Never, Every 4, 8, 24 Hours.

The unread chat digest includes:

• User’s email and greeting

• A short description

• A list of unread messages with:

  • Chat name

  • Sender name & snippet of the message

  • Timestamp of when the message was sent

  • Priority tags where applicable

Messages Summary Digest

Message digests allow administrators to keep users informed by sending automated summaries of their unread messages via email, SMS, web push, or mobile push notifications. These digests help ensure team members never miss important updates.

Set Frequency: Choose how often the digest should be sent (e.g., Daily). This ensures users receive updates on a regular schedule.

Choose Delivery Time: Select the time of day when the digest should be sent.

Select User Segment:

• All Users: Sends to everyone.

• Include user segment: Sends only to a defined group.

• Exclude user segment: Sends to all except a specific group.

Select Channels: Pick one or more delivery channels: Email, Mobile Push, SMS, Web Push.

Customize Subject or Notification Message: Use personalization tokens to tailor the message.

Preview the Digest: Click Preview to view how the message will appear across different channels before sending. The preview displays sample data to demonstrate formatting.

Task Summary Digest

Provides a snapshot of task progress and updates:

• Frequency: Daily, Weekly, or Never.

Data Loss Prevention (DLP) Digest

Reports DLP policy matches:

• Frequency: Daily, Weekly, or Never.

Files Digest

The Files Digest emails summarize file uploads and downloads for selected folders. Admins set default frequency (Never, 1h, 12h, 24h) and subject; users can override via Change My Settings > Digests. Folder-level settings let users track uploads/downloads per folder. Emails include file details and folder paths, with an unsubscribe option, and are suppressed if no activity occurs or settings block delivery.

Managing Rejected Emails

The Rejected List in Admin Portal > Emails > Rejected List helps analyze failed emails.

Details Provided:

• Photo: User's profile picture.

• Email Address: Associated email account.

• Direction: Inbound or outbound.

• Last Attempted On: Last delivery attempt.

• Reason for Rejection: Cause of failure.

• Action Taken: System response.

Admins can export this data in CSV format for detailed analysis.

Saving and Overwriting User Settings

When making changes:

• Default Behavior: Admin changes do not overwrite user settings.

• Override Option: Admins can enable overwriting of user settings by toggling a setting during the save process.

Unsubscribe Options

Users can unsubscribe from specific digests:

• Accessible via a link in the email footer.

• Unsubscribing affects only the selected digest and does not impact other notifications.