Messages
Setting up the Messages module
Last updated
Setting up the Messages module
Last updated
The Messages module in the admin portal is designed to replace email for internal private communication within your company. It allows users to send rich text messages and files to specific groups and keeps replies threaded for easy tracking. As a network admin, you can configure domain-wide settings for the Messages module for all users.
MangoApps offers 2 modes for the Message module: Full and Limited.
The Messages module CANNOT be disabled.
When the Messages module is in Full Mode, users have access to the following functionalities:
Sending Private Messages: Users can send messages to specific individuals or groups within the company.
Adding Users to Private Messages: Users can add more recipients to ongoing private conversations.
Replying to Received Messages: Users can respond to messages they have received.
Performing Approvals: Users can handle approvals directly within the messages.
Story Collection: Users can collect and share stories.
Receiving Important System Messages: Users receive notifications for required courses, certificates received, awards, redeemed rewards, reports, and exceeded limits.
The menu options will also change depending on which Messages Mode is selected. For Full Mode, the following Admin menu items will be accessible:
Conversation Style: Select the messages thread layout for the Messages module from the drop-down menu.
Single Continuous Conversation: Enables a chat-like single conversation thread among a set of users.
Topic-Based Conversation: Enables email-like private messages with a subject line among a set of users.
Show Subject Line?: Toggle this setting to display the subject line text box when users are composing a new message. The subject line is optional for all users when composing a message.
In Limited Mode, users are restricted from certain functionalities but can still perform essential tasks:
Sending Private Messages: Disabled
Adding Users to Messages: Disabled
Replying to Received Messages: Disabled
Performing Approvals: Enabled
Story Collection: Enabled
Receiving Important System Messages: Users will continue to receive notifications for required courses, certificates received, awards, redeemed rewards, reports, and exceeded limits.
For users without an email address or inbox, messages can be redirected to a user's MangoApps Email Address. This can be configured in the Admin Portal under Email > Configuration > User Email Addresses. For more detailed instructions, see the Email section in the admin portal documentation.
To understand how these configurations affect the Messages module on the User Portal, refer to the Messages in the User Portal Guide.
