# Messages

## Overview

The Messages module in the admin portal is designed to replace email for internal private communication within your company. It allows users to send rich text messages and files to specific groups and keeps replies threaded for easy tracking. As a network admin, you can configure domain-wide settings for the Messages module for all users.

MangoApps offers 2 modes for the Message module: **Full** and **Limited**.

<img src="/files/zojd8MIEJ4Haa7aaVdqm" alt="Admin Portal > Modules > Messages > Full Mode" width="563">

{% hint style="danger" %}
The Messages module **CANNOT** be disabled.
{% endhint %}

***

### Full Mode

When the Messages module is in Full Mode, users have access to the following functionalities:

* **Sending Private Messages:** Users can send messages to specific individuals or groups within the company.
* **Adding Users to Private Messages:** Users can add more recipients to ongoing private conversations.
* **Replying to Received Messages:** Users can respond to messages they have received.
* **Performing Approvals:** Users can handle approvals directly within the messages.
* **Story Collection:** Users can collect and share stories.
* **Receiving Important System Messages:** Users receive notifications for required courses, certificates received, awards, redeemed rewards, reports, and exceeded limits.

***

#### Full Mode Menu Options

The menu options will also change depending on which Messages Mode is selected. For Full Mode, the following Admin menu items will be accessible:

**Conversation Style:** Select the messages thread layout for the Messages module from the drop-down menu.

* **Single Continuous Conversation:** Enables a chat-like single conversation thread among a set of users.
* **Topic-Based Conversation:** Enables email-like private messages with a subject line among a set of users.

**Show Subject Line?:** Toggle this setting to display the subject line text box when users are composing a new message. The subject line is optional for all users when composing a message.

**Default Message Editor Type**: Select whether users compose and reply to messages using the **rich text editor** (with formatting options) or the **plain text editor** (for a simpler experience).

***

### Limited Mode

In Limited Mode, users are <mark style="color:red;">**restricted**</mark> from certain functionalities but can still perform essential tasks:

* <mark style="color:red;">**Sending Private Messages:**</mark> <mark style="color:red;"></mark><mark style="color:red;">Disabled</mark>
* <mark style="color:red;">**Adding Users to Messages:**</mark> <mark style="color:red;"></mark><mark style="color:red;">Disabled</mark>
* <mark style="color:red;">**Replying to Received Messages:**</mark> <mark style="color:red;"></mark><mark style="color:red;">Disabled</mark>
* **Performing Approvals:** Enabled
* **Story Collection:** Enabled
* **Receiving Important System Messages:** Users will continue to receive notifications for required courses, certificates received, awards, redeemed rewards, reports, and exceeded limits.

***

### Email Configuration

For users without an email address or inbox, messages can be redirected to a user's MangoApps Email Address. This can be configured in the Admin Portal under **Email > Configuration > User Email Addresses**. For more detailed instructions, see the Email section in the admin portal documentation.

{% hint style="info" %}
To understand how these configurations affect the Messages module on the User Portal, refer to the [Messages in the User Portal Guide](https://guides.mangoapps.com/user-guide/messages/messages).
{% endhint %}


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