Alert Template

Use alerts to notify employees when urgent communication is required, and keep them updated as events unfold. Compose your alert, then choose from different delivery channels to send the message out – including SMS for when you need to contact employees quickly – whether they’re working remotely, in the office, or on the frontline. Our out-of the box templates capture some common use cases that we see alerts being used for to help you get started using alerts right away.

Domain’s admins have ready to use out-of-the-box templates to get started with ease.

  • List of templates: Displays all the post templates on your domain. You can clone these system templates to create new custom templates.

    Domain admins can create their own custom template from scratch or clone a out-of-the-box template and customize it. Pre-shipped alert templates include:

    • Armed Individual

    • Bomb Threat

    • Civil Disturbance

    • Fire Warning

    • Flood Warning

    • Hazardous Warning

    • Hurricane Warning

    • Inclement Weather Warning

    • IT Outage

    • Possible Criminal Warning

    • Potential Cyber Breach

    • Power Outage

    • Road Closures

    • Snowstorm Warning

    • Tornado Warning

    • Tsunami Warning

    • Wildfire Warning

    • Clone & Edit: For system templates, click to clone the selected template and open it in edit mode.

    • Deactivate: For system templates, click to deactivate the selected template on the User Portal.

    • Activate: For deactivated templates, click to activate the template on the User Portal.

  • Show templates: Choose the templates shown in the list in the Admin Portal.

    • All: Show all (active and inactive) templates in the list. Inactive templates display a marker in the top-right corner as "Inactive".

    • Active: Show only active templates in the list.

    • Inactive: Show only inactive templates in the list.

  • Re-order Templates: Click the Re-order Templates button to open the Re-order Templates pop-up. Drag-and-drop the templates at the preferred position, and then click the Done button to re-order them on the User Portal.

  • Design Your Own: Click the Design Your Own button to open the Create Template page.

You can create custom post templates by clicking the Design Your Own button and assign categories to them.

  1. Enter a title for the template in the Title text box. For example, enter Promotion in the Tile text box.

  2. Enter a description for the template in the Description text box.

  3. Click the preferred blocks to add the content to the post template. You can add a Cover Image, Image, Video, Audio, Quote, Text, Media + Text, and Button blocks in the template.

  4. Add a featured image for the post template. This is an optional step.

  5. Select the preferred attributes for the post template in the Settings options.

    • Mark the Allow comments to be posted checkbox to allow users to comment on the post on the User Portal.

    • Mark the Make post voice enabled checkbox to automatically convert the company or team text posts into voice posts for your users. This adds the post in the Podcast widget on the Posts page.

  6. Select the featured image.

    • The featured image is displayed along with the post title wherever a summary of this post appears. e.g. News Feeds, Company or Team Pages, Posts Pages.

  7. Add the alert title background color from the Color Theme option.

  8. Select the delivery mode from the list:

    • Text / SMS – Users who have their mobile number filled in on their profile will receive the alert post via SMS/Text.

    • Mobile Push Notifications – Users who have their push notification turned on will receive a mobile push notification.

    • Mobile App Popup – When the mobile app is launched, the alert post will be shown as a popup, and they will have to acknowledge it before moving ahead.

    • Web App Popup – Users on the web portal will be shown a popup with the alert post, and they will have to acknowledge it before moving ahead.

    • Web App Banner – Users on the web postal will be shown a site-wide banner on the top for the alert post. This option is only for company-wide alert post & not team alert posts.

    • Desktop/Mac Push Notification – Users on the desktop/mac messenger app will receive a real time push notification for the alert post.

    • Email – Users with email address will receive the alert post over email.

    • Alert posts are pushed in real time on all checked delivery channels (even if the recipient notifications are off for posts).

  9. Click the Preview button to display a preview of the post template. Preview alert posts prior to sending them on multiple delivery channels.

  10. Click the Publish Alert Template button to publish the template. Save alerts in drafts to have other intranet & domains admins review it prior to sending it. Click Cancel and Close to cancel the changes.

Importing Alert Template

You can import post templates to streamline the entire process of creation of blog posts by users on your domain. To import a post template:

  1. Click the Browse button and click the template .zip file. For example, click the file.

  2. Choose to import the file as a New Template or Override an Existing Template.

    • New Template: Create a new template.

    • Override an Existing Template: Replaces and overwrites an existing template.

  3. Click the Yes, Import button to import the template into MangoApps. The new imported template open in draft mode.

  4. Edit the template as preferred and click Publish Post Template button to create the new template and add it to the Templates tab. Click the down arrow and the click Save Template As Draft to save the template as a draft in the module.

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