# Alert Template

### Overview

Alerts in MangoApps allow domain admins to quickly create and distribute important messages across multiple communication channels. These templates are ideal for urgent updates, whether employees are working remotely, in the office, or on the frontline.

![](https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2F1pjzMhaOF5DGnW2LbujX%2F14-04-2025-12-01-01.png?alt=media\&token=e2f9b162-7265-4ad8-bf90-6bb658880f1f)

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### **Viewing Templates**

MangoApps offers **20 out-of-the-box alert templates** that cover common use cases to help you get started immediately. These templates can be:

* **Used as-is**
* **Cloned and customized**
* **Edited, reordered, or deactivated**

#### **Show Filter**

Navigate to the **Templates List** in the Admin Portal to view all alert templates:

* **All** – Shows both active and inactive templates.
* **Active** – Displays only currently active templates.
* **Inactive** – Displays only templates marked as inactive. These have a visible "Inactive" label.

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### **3-Dot Action Menu**

Click the **three dots (⋮)** next to a template to access these options:

* **Clone & Edit** – <mark style="color:red;">System template only.</mark> Create a custom version of an existing template.
* **Edit This Template** – <mark style="color:red;">Custom template only.</mark> Make changes to an existing custom template.
* **Deactivate/Activate** – Toggle template visibility on the User Portal.
* **Duplicate Template** – <mark style="color:red;">Custom template only.</mark> Copy the template for re-use or further customization.
* **Export Template** – <mark style="color:red;">Custom template only.</mark> Download the template.
* **Delete** – <mark style="color:red;">Custom template only.</mark> Permanently remove the template.

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### Design Your Own

Click the **Design Your Own** button to open the **Create Template** page and begin building a custom alert template. The alert template designer offers all the same tools used when creating an alert in the User Portal. For information on creating alerts, click [here](https://guides.mangoapps.com/user-guide/posts/compose-a-post/alerts/creating-an-alert).

Only **network admins** can create custom alert templates.&#x20;

When finished designing the template, admins have the option to:&#x20;

* **Publish Alert Template** – Publish it to the portal immediately.
* **Save as Draft** – Share with other admins for review.
* **Cancel and Close** – Exit without saving changes.

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### **Import New Template**

Import templates in `.zip` format containing a `.json` file (and optional images).

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From the Design Your Own dropdown, click the **Import a Template** option.

Follow along with the instructions to successfully import the template.

Choose an import method:

* **New Template** – Create a fresh template.
* **Override Existing Template** – Select a template from the dropdown menu to replace the existing content.

Based on the selected option, the file will either be imported as a new template or used to replace an existing one.

The template name, definition, and assets from the imported archive will be used to create or update the template in this domain.

Upon successful import, the template will open in **Draft mode** for editing.