Engagement Dashboard

Overview

The Engagement Dashboard in your admin portal is a powerful tool that helps you understand and manage the level of user engagement within your network. This guide will help you navigate the dashboard, understand the different engagement metrics, and effectively use the available features to enhance user engagement.

User Engagement

User engagement is categorized into four distinct buckets:

• Highly Engaged Users

• Engaged Users

• Moderately Engaged Users

• Not Yet Engaged Users

The Engagement Dashboard allows network administrators to delve deeper into each category and download individual reports for further analysis.

Understanding the User Engagement Chart

The User Engagement chart visualizes user activity over the past 12 months. The system displays engagement data for all network users by default, but you can filter the data to view either active Network Users or active Guest Users. This chart classifies users into the four engagement buckets mentioned above, providing insights into how users interact with MangoApps.

Engagement Categories Defined

Highly Engaged Users

• Access MangoApps more than 15 days per month

• Perform at least one read or write activity on more than 15 days per month

• Complete over 35 activities per month

Engaged Users

• Access MangoApps more than 10 days per month

• Perform at least one read or write activity on more than 10 days per month

• Complete over 20 activities per month

Moderately Engaged Users

• Perform more than four read or write activities per month

Not Yet Engaged Users

• Have not logged into MangoApps within the past month

• Show no recorded activities

Filtering and Exporting Analytics Data

Using Data Filters

You can select the preferred analytics data filter to view user engagement statistics for either Network Users Only or Guest Users Only. By default, the data is shown for all network users over the last 12 months.

Graphical Representation

The engagement data is displayed as a bar graph, providing a month-by-month visual representation of user engagement over the past year.

Exporting Reports

To export the user engagement analytics:

1. Select the Data Filter:

   • Choose between Network Users Only or Guest Users Only from the drop-down menu.

2. Export to CSV:

   • Click the "Export Report" drop-down and select "CSV" to download the data in CSV format.

3. Export to PDF:

   • Click the "Export Report" drop-down and select "PDF" to download the data in PDF format.

Downloading Individual Lists of User Groups

You can download specific lists of users based on their engagement levels:

Highly Engaged Users

1. Select the data filter (e.g., Network Users Only).

2. Click "Download List" under the Highly Engaged Users block to get the list in CSV format.

Engaged Users

1. Select the data filter.

2. Click "Download List" under the Engaged Users block to get the list in CSV format.

Moderately Engaged Users

1. Select the data filter.

2. Click "Download List" under the Moderately Engaged Users block to get the list in CSV format.

Not Yet Engaged Users

1. Select the data filter (e.g., Guest Users Only).

2. Click "Download List" under the Not Yet Engaged Users block to get the list in CSV format.

FAQs

How long is the history of user engagement data available?

MangoApps maintains user engagement data for the past 12 months.

Can guest users view and download the User Engagement analytics?

No, guest users cannot view or download User Engagement analytics. This feature is available only to network admins.

How is user engagement calculated in MangoApps?

User engagement is derived from the actual activities users perform within the network.

Why might the number of active users be higher than the number of engaged users?

Opening an email notification counts as an "activity" but not as an "access," since the user does not actually enter the platform. Therefore, a user who only opens email notifications will be counted in activity metrics but not in access metrics.

What are some scenarios where users are considered engaged but not active?

1. Deleted users

2. Users who have only completed courses during the time period without engaging in other activities, like posting or reading content (e.g. taking an LMS course does not count as a "read" or "write" activity).