User Engagement

Reviewing the user engagement analytics of your domain

Overview

User engagement showcases the level of engagement network users & guest users are in your domain.

User engagement chart classifies the level of user engagement into four buckets - Highly engaged users, engaged users, moderately engaged users, and not yet engaged users. Network admins can dig deeper into who’s not engaged or only moderately engaged by downloading the individual report for each bucket of users.

Admin Portal > Analytics > User Engagement
  1. Analytics data filter: Select the filter for the user engagement analytics data. You can view and download the user engagement for active Network Users or active Guest Users. The system, by default, displays the User Engagement analytics for all network users for the last 12 months.

  2. Graphical representation of analytics: Displays the selected user engagement analytics data for the chosen data filter (Network Users Only/Guest Users Only) month-by-month as a bar graph for the last 12 months.

  3. Highly engaged users: The average percentage of users who were highly engaged for the period of time listed on the report. Network admins can download the list of highly engaged users

    A highly engaged user is a domain user who continuously uses MangoApps on a daily basis. The user performs multiple reading or writing activities in a workday, is active more than 15 days per month and has a high overall activity count in a month.

  4. Engaged users: The average percentage of users who were engaged the indicated period of time.

    An engaged user is a domain user who uses MangoApps regularly in a week. The user performs multiple reading/writing activities in a work-week, is active for at least 2 weeks in a month, and has an overall steady activity count in a month.

  5. Moderately engaged users: The average percentage of users who were moderately engaged for the indicated period of time.

    A moderately engaged user is a domain user who logs into MangoApps regularly in a month. The user performs multiple reading/writing in a month and has some overall activity.

  6. Not yet engaged users: The average percentage of users who were not yet engaged for the period of time indicated.

    A not yet engaged user is a domain user who has not logged into MangoApps in a month. The user does not have any reading/writing in a month.

  7. Export report: Export and download the User Engagement Analytics as a .csv or .pdf file. Click the Export Report drop-down and then click CSV or PDF option to export and download the analytics data as a CSV or PDF file.

Deactivated/suspended users are NOT counted while calculating User Engagement analytics.

MangoApps calculates the user engagement for the last 12 months i.e. the last 12 month from the sign up date. For example, if a domain signed up on the 8th of October, 2018, then on viewing the engagement of the domain on the 6th of October, 2019 will show data till September 2019.

If the domain is active for less than 12 months, then the number of months the domain was active is taken into account.

Analytics > User Engagement

MangoApps does not show User Engagement analytics, if the system does not have enough data for calculating User Engagement analytics for the domain.

A user can only be in one of the engagement bucket in a month and their increase and decrease in the activity will change the bucket on a monthly basis.

Exporting User Engagement Analytics

Exporting to CSV

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Guest Users Only from the analytics data filter drop-down.

  2. Click the Export Report drop-down and then click the CSV option to export and download the User Engagement Analytics for all active guest users for the last 12 months to a .csv file.

Exporting user engagement reports
User engagement analytics CSV preview

Exporting to PDF

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Network Users Only from the analytics data filter drop-down.

  2. Click the Export Report drop-down and then click the PDF option to export and download the User Engagement Analytics for all active network users for the last 12 months to a .pdf file.

User engagement analytics PDF preview

Downloading Individual List of User Groups

Downloading a List of Highly Engaged Users

To download a list of the highly engaged users of your domain:

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Network Users Only from the analytics data filter drop-down.

  2. Click the Download List link under the Highly Engaged Users' block to export and download the list of all highly engaged network users for the last 12 months to a .csv file.

Highly engaged network users CSV preview

Downloading a List of Engaged Users

To download a list of the engaged users of your domain:

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Network Users Only from the analytics data filter drop-down.

  2. Click the Download List link under the Engaged Users' block to export and download the list of all engaged network users for the last 12 months to a .csv file.

Downloading a List of Moderately Engaged Users

To download a list of the moderately engaged users of your domain:

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Network Users Only from the analytics data filter drop-down.

  2. Click the Download List link under the Moderately Engaged Users' block to export and download the list of all moderately engaged network users for the last 12 months to a .csv file.

Downloading a List of Not Yet Engaged Users

To download a list of the not yet engaged users of your domain:

  1. Select the preferred analytics data filter - Network Users Only OR Guest Users Only; from the drop-down. For example, select Guest Users Only from the analytics data filter drop-down.

  2. Click the Download List link under the Not Yet Engaged Users' block to export and download the list of all not yet engaged guest users for the last 12 months to a .csv file.

FAQs

How long is the history of user engagement persistent?

By default, MangoApps keeps the last 12 months of the user engagement data.

Can guest users view & download the User Engagement analytics?

No, guest users CANNOT view & download the User Engagement analytics. Also, guest users will not have the 'Network Analytics' option in their profile drop-down menu.

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