Plan

Viewing account information & editing the payment details

Overview

The Plan tab under the Billing & Invoice section in the MangoApps Admin Portal provides a comprehensive view of your subscription details, payment information, and billing options.

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Viewing Account Information

The Plan tab displays key subscription and billing details:

• Product: Indicates which MangoApps product suite has been purchased.

• In-Trial: Displays the date your account is billed.

• Plan: Specifies the billing plan payment cadence (Monthly or Yearly.

• Users Included: Minimum number of users included in your contract.

• Price: Shows the cost per user on an annual or monthly basis.

• Active Users: Current number of active users on your portal.

• Total Price: The total subscription cost. Depending on your plan, this may reflect the monthly or annual total.

• SMS: Displays the cost per recipient for SMS messages sent from the domain.

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Editing Credit Card Details

Administrators can update payment information at any time:

• First Name / Last Name: Name of the cardholder.

• Card Type: Visa, Mastercard, Discover, American Express.

• Credit Card Number / CVV: 16-digit card number and CVV security code.

• Card Expiration Date: The card's expiration date.

• Address / City / Zip Code / Country: Billing address associated with the card.

• Save Details: Click to save any updated payment information.

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Upgrading or Downgrading Your Subscription

To change your subscription plan, contact your Client Success Manager directly or email MangoApps Support at [email protected].

For self-service plan changes:

1. Navigate to Admin Portal > Billing > Payment Details.

2. Select your desired plan (Business or Enterprise).

3. Choose your payment frequency (Monthly or Yearly).

4. Enter your credit card details and save.

Changes to yearly subscriptions take effect at the end of the current annual billing cycle.

Monthly plan changes apply immediately after the next billing cycle.

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Frequently Asked Questions (FAQs)

Q. Which users are considered "Billable Users" ?

A. Only active "Network Users" and "Network Admins" are billable. "Guest Users" and "Suspended Users" are not billed.

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Q. What are the acceptable payment methods?

A. Credit Cards: Visa, Mastercard, Discover, American Express.

Alternative payments: PayPal, bank wire, checks, purchase orders (contact support to arrange).

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Q. Will my chosen plan automatically renew at the end of the contract term?

A. Monthly and yearly subscriptions are automatically renewed. You will receive an email notification prior to yearly renewals.

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Q. What happens if my payment fails?

A. Verify your card details or contact your financial institution. Alternatively, update the payment details and retry.

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Q. What if I want to add additional users?

A. Additional users added to a yearly plan are billed monthly at the monthly rate. These users will be consolidated into the annual plan at the next yearly billing date.

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Q. What happens if I change billing plans?

A. Downgrades or upgrades for yearly plans apply after the annual cycle. For monthly subscriptions, changes take effect in the next billing cycle.

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Q. Can I cancel my annual plan?

A. Yes, however, annual plans cannot be cancelled until the one-year term is complete.

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Q. Do you offer any special pricing plans?

A. Special pricing may be available for non-profits, universities, or charitable organizations. Contact MangoApps support for eligibility.

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Q. Can I change my domain URL?

Shared Cloud domain URLs cannot be changed and are assigned based on the domain creator's email address.

Private Cloud and On-Premise domain URL changes are possible through your account manager.