> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/billing-and-invoices/plan.md).

# Plan

### Overview

The **Plan tab** under the **Billing & Invoice** section in the MangoApps Admin Portal provides a comprehensive view of your subscription details, payment information, and billing options.

<figure><img src="/files/NwxInsMg8z2MEJ3cc2VN" alt="" width="563"><figcaption></figcaption></figure>

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### Viewing Account Information

The Plan tab displays key subscription and billing details:

* **Product**: Indicates which MangoApps product suite has been purchased.
* **In-Trial**: Displays the date your account is billed.
* **Plan**: Specifies the billing plan payment cadence (Monthly or Yearly.
* **Users Included**: Minimum number of users included in your contract.
* **Price**: Shows the cost per user on an annual or monthly basis.
* **Active Users**: Current number of active users on your portal.
* **Total Price**: The total subscription cost. Depending on your plan, this may reflect the monthly or annual total.
* **SMS**: Displays the cost per recipient for SMS messages sent from the domain.

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### Editing Credit Card Details

Administrators can update payment information at any time:

* **First Name / Last Name**: Name of the cardholder.
* **Card Type**: Visa, Mastercard, Discover, American Express.
* **Credit Card Number / CVV**: 16-digit card number and CVV security code.
* **Card Expiration Date**: The card's expiration date.
* **Address / City / Zip Code / Country**: Billing address associated with the card.
* **Save Details**: Click to save any updated payment information.

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### Upgrading or Downgrading Your Subscription

To change your subscription plan, contact your Client Success Manager directly or email MangoApps Support at **<support@mangoapps.com>**.

For self-service plan changes:

1. Navigate to **Admin Portal > Billing > Payment Details**.
2. Select your desired plan (Business or Enterprise).
3. Choose your payment frequency (Monthly or Yearly).
4. Enter your credit card details and save.

{% hint style="info" %}
Changes to yearly subscriptions take effect at the end of the current annual billing cycle.

Monthly plan changes apply immediately after the next billing cycle.
{% endhint %}

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### Frequently Asked Questions (FAQs)

#### Q. Which users are considered "Billable Users" ?

**A.** Only active "Network Users" and "Network Admins" are billable. "Guest Users" and "Suspended Users" are **not** billed.

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#### Q. What are the acceptable payment methods?

**A.** Credit Cards: Visa, Mastercard, Discover, American Express.

Alternative payments: PayPal, bank wire, checks, purchase orders (contact support to arrange).

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#### Q. Will my chosen plan automatically renew at the end of the contract term?

**A.** Monthly and yearly subscriptions are automatically renewed. You will receive an email notification prior to yearly renewals.

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#### Q. What happens if my payment fails?

**A.** Verify your card details or contact your financial institution. Alternatively, update the payment details and retry.

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#### Q. What if I want to add additional users?

**A.** Additional users added to a yearly plan are billed monthly at the monthly rate. These users will be consolidated into the annual plan at the next yearly billing date.

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#### Q. What happens if I change billing plans?

**A.** Downgrades or upgrades for yearly plans apply after the annual cycle. For monthly subscriptions, changes take effect in the next billing cycle.

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#### Q. Can I cancel my annual plan?

**A.** Yes, however, annual plans **cannot** be cancelled until the one-year term is complete.

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#### Q. Do you offer any special pricing plans?

**A.** Special pricing may be available for non-profits, universities, or charitable organizations. Contact MangoApps support for eligibility.

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#### Q. Can I change my domain URL?

Shared Cloud domain URLs cannot be changed and are assigned based on the domain creator's email address.

Private Cloud and On-Premise domain URL changes are possible through your account manager.