Schedule Sync Log
Monitor the success or failure of sync operations
Overview
The Schedules Sync Log within the admin portal tracks the synchronization process of scheduled tasks between the internal system and external platforms. This tool is useful for monitoring the success or failure of sync operations, allowing administrators to diagnose issues and take corrective actions if necessary.
The log provides detailed entries on the source of the sync, the type of sync, and the outcome (success or failure).
Key Features
Sync Log Entries: Displays details of each sync attempt, including the source, sync time, type, status, and any relevant notes.
Filtering: Administrators can filter logs by date range and sync status to quickly find specific entries.
Status Tracking: Color-coded status indicators (e.g., red for failed syncs) make it easy to identify problems at a glance.
Possible Events
This log records the import of shift data from employee scheduling systems like Kronos, PDI, and Spectrum.
For each sync, it captures:
The source
Date/time of the sync
Sync status—whether completed successfully, partially successful, or failed
Any additional notes
By default, logs are retained for the last 365 days.
Filter Options
To narrow down the results in the Schedules Sync Log, use the following filter options:
Logs Between: Set a date range to filter sync logs within a specific period.
Status: Filter by sync status, such as successful or failed syncs. The default setting shows all statuses.
Once the desired filter options are selected, click on the Search button to apply them. Use the Clear button to reset all filters and display the full log.
Troubleshooting Failed Syncs
Failed syncs are highlighted in red in the log, with additional details in the Notes column. For example, a note might indicate "No Such File," which could point to a missing or misconfigured file needed for the sync process. Administrators should review these notes and investigate the cause of the failure.
Retention Policy
MangoApps retains Schedule Sync Log entries from the date of domain creation, and these logs are never deleted. Network admins can access them at any time.
By utilizing the Schedules Sync Log, administrators can maintain oversight of scheduled tasks, address synchronization issues promptly, and ensure the smooth operation of critical processes across the system.
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