Manage Hashtags
Managing the hashtags on your domain
Overview
The Hashtags tab in the Admin Portal provides a centralized view of all topics and keywords tagged using the # symbol across your MangoApps domain. Hashtags help users quickly find related content, improve content discoverability, and streamline topic-based navigation. Admins can define, organize, edit, and merge hashtags to ensure consistency and eliminate duplicates.
Viewing and Managing Hashtags
From the Admin Portal, navigate to Modules > Hashtags to view a complete list of all Admin Defined and User Defined hashtags in your domain.
Key Components:
Search Hashtags: Use the search bar to filter and locate specific hashtags quickly.
List of Hashtags: Displays an overview of all hashtags, their associated categories, type, creation date, and content count.
Hashtag Name: Case-insensitive and unique. Variations like
#HR,#hr, and#Hrare treated the same.Categories: Organize hashtags by function, department, or purpose for easier management.
Created On: The date the hashtag was added.
No. of Items: Total content items tagged with that hashtag (e.g., posts, wikis, tasks, events).
Type: Identifies if the hashtag is User Defined (created by users) or Admin Defined (created by admins).
Description: A brief explanation of the hashtag’s purpose.
Actions Menu: Use the three-dot menu to Edit or Delete hashtags.
Bulk Actions: Select multiple hashtags via checkboxes and click Merge Selected to consolidate them.
Adding a New Hashtag
Admins can create Admin Defined hashtags, including the option to mark them as Super Hashtags for enhanced visibility in search results.
To add a new hashtag:
Click Add Hashtag.
In the pop-up:
Name: Enter the hashtag name (e.g.,
#Service).Description: Provide a brief explanation of the hashtag.
Category: Select a relevant category from the dropdown.
Color: Choose a color for visual distinction.
Super Hashtag: Check this box if you want to make it a Super Hashtag. Super Hashtags are indicated with a icon and ensure tagged content appears at the top of search results.
Click Save to create the hashtag.
Merging Hashtags
To reduce redundancy, admins can merge similar or duplicate hashtags into a single one.
To merge hashtags:
Select the checkboxes for the hashtags you want to merge (e.g.,
#hrand#HumanResource). You must select more than 1 hashtag in order to perform the merge action.Click Merge Selected.
In the merge pop-up:
Enter the new name in the Merge Into field (e.g.,
HumanResource).Confirm by typing MERGE in the confirmation box.
Click Merge.
The newly merged hashtag will inherit all content from the selected hashtags.
Only network admins can perform merges.
Editing or Deleting Hashtags
Edit: Update the hashtag’s name, description, category, color, or set it as a Super Hashtag.
Delete: Removes the hashtag association from content but does not delete the content itself.
Admin Defined hashtags can only be edited or deleted by network admins.
Frequently Asked Questions (FAQs)
Q: What type of content can be tagged with a hashtag?
A: All types—posts, updates, wikis, pages, tasks, campaigns, ideas, forms, files, events, and more.
Q: Are there naming rules for hashtags?
A: Yes. Hashtags must follow these naming conventions:
Must be a single word (no spaces).
Can include numbers but not punctuation or special characters.
Must be at least 3 characters long (for user-created hashtags).
Are case-insensitive but retain their casing visually.
Q: What is a Super Hashtag?
A: A Super Hashtag highlights high-value content, such as policies or guidelines. It ensures tagged content ranks highest in related search results.
Q: Who can edit hashtag properties?
A: Users with the indicated permissions can edit the properties of:
Admin Defined: Editable by network admins only.
User Defined: Editable by the user who created them.
Super Hashtag designation: Only network admins can enable this status.
Q: What happens when I click a hashtag?
A: You will see all content tagged with that hashtag—limited to what you have viewer access to.
Q: Can users follow hashtags?
A: Yes. Users can follow any hashtag to receive real-time notifications when new content is tagged or existing tagged content is updated.
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