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🆕Configuration

Configuring the domain-wide settings for Email

Overview

Network administrators can configure the incoming and outgoing email settings from the Admin Portal. These settings ensure proper email communication and brand consistency within the MangoApps system.

Outbound Email

Configure the settings for email notifications sent from the MangoApps system.

All Email Notifications

Mark the checkbox to disable all outbound email notifications to users. If outbound notifications are turned OFF, no outbound emails, including invitations and password resets, will be sent.

This option is best utilized when setting up the domain before notifying users.

If email must remain disabled within the domain for any reason, admins can manage user information through the Manage Users tools in the Users configuration menu of the Admin Portal.

Customize Outbound Sender (Custom SMTP)

Admins can configure a custom sender email domain for all system notification emails. This allows for a branded sender address (e.g., notifications@companydomain.com), improving trust and recognition for users.

  • Shared Cloud Domains: A Customize button is available under Admin Portal → Email → Configuration → Outbound Email.

  • Configuration Options: Clicking Customize allows you to define custom SMTP settings, including:

    • From Email Address: The branded address recipients will see.

    • SMTP Server Details: Host, Port, Username, and Password.

    • Security: Auth Type (LOGIN or PLAIN) and Encryption (STARTTLS, SSL/TLS, or None).

  • Validation Tools:

    • Test Connection: Verifies connectivity and authentication with immediate success or failure indicators.

    • Preview: Displays exactly how the sender name and email address will appear in a recipient's inbox.

  • Private Cloud Domains: The From Email Address field remains visible and continues to be managed via the existing configuration process.

Support Email ID

Enter a valid email to redirect all support-related emails triggered via the Report a Problem and Report Translation Issues options in the Help Center.

This email address should not belong to any network or guest user.

Feedback Email ID

Enter a valid email to redirect all feedback-related emails triggered via the Send Feedback option in the Help Center.

This email address should not belong to any network or guest user.

User from Which All Emails Will Be Sent

Enter the name that will be displayed in users' inboxes for email notifications from the domain.

Campaign emails are not governed by this setting. Each campaign allows users to configure its own “From” email address, which overrides the default behavior. For more information, click here.

Email ID from which all Emails will be sent

Enter the email ID that will be displayed in users' inboxes for email notifications from the domain.

Inbound Email

Configure settings for incoming emails from external email providers to the MangoApps system. MangoApps supports full two-way email integration, allowing users to respond to email notifications and include attachments, which automatically get added to the corresponding MangoApps conversation thread.

Content via Email

Mark the checkbox to enable content posting into your network via external email providers.

If enabled, users can:

  • Forward emails into teams as updates.

  • Reply to MangoApps notifications over email.

  • Upload files into a folder via email.

  • Forward emails as private messages to a user's unique MangoApps email address from providers like Gmail, Outlook, etc.

User Email Addresses

Each MangoApps user can be assigned a unique MangoApps email address for private messages.

Assign MangoApps Email Addresses to All Users

Click the toggle bar to assign each network and guest user a unique MangoApps email address.

Emails sent to a user's MangoApps email address are received as private messages in MangoApps.

Email Address Format

Displays the format of the unique MangoApps email addresses assigned to users.

FAQ

Why aren’t inbound emails being received?

Inbound emails are only received if:

  • The sender is an existing network user.

  • The sender's email address is on the "Accepted List" in Email settings for non-network users.

  • The sender is replying to a team they are a member of.

If none of these conditions are met, the email will not be delivered.

What happens if a user replies to a post or page where comments are disabled?

If comments are disabled, any email replies to that post or page will bounce back and will not be posted.

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