> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/email/configuration.md).

# Configuration

### Overview

Network administrators can configure the incoming and outgoing email settings from the Admin Portal. These settings ensure proper email communication and brand consistency within the MangoApps system.

<img src="/files/VPxTHqtYVQjDRRllumaC" alt="" width="563">

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### Outbound Email

Configure the settings for email notifications sent from the MangoApps system.

#### All Email Notifications

Mark the checkbox to disable all outbound email notifications to users. If outbound notifications are turned **OFF**, no outbound emails, including invitations and password resets, will be sent.

This option is best utilized when setting up the domain before notifying users.

{% hint style="warning" %}
If email must remain disabled within the domain for any reason, admins can manage user information through the [**Manage Users** tools in the **Users** configuration menu of the Admin Portal](https://guides.mangoapps.com/admin-guide/user-provisioning-and-management/manage-users#user-management-actions).
{% endhint %}

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#### Customize Outbound Sender (Custom SMTP)

Admins can configure a custom sender email domain for all system notification emails. This allows for a branded sender address (e.g., `notifications@companydomain.com`), improving trust and recognition for users.

* **Shared Cloud Domains**: A Customize button is available under Admin Portal → Email → Configuration → Outbound Email.
* **Configuration Options**: Clicking Customize allows you to define custom SMTP settings, including:
  * **From Email Address**: The branded address recipients will see.
  * **SMTP Server Details**: Host, Port, Username, and Password.
  * **Security**: Auth Type (LOGIN or PLAIN) and Encryption (STARTTLS, SSL/TLS, or None).
* **Validation Tools**:
  * **Test Connection**: Verifies connectivity and authentication with immediate success or failure indicators.
  * **Preview**: Displays exactly how the sender name and email address will appear in a recipient's inbox.
* **Private Cloud Domains**: The From Email Address field remains visible and continues to be managed via the existing configuration process.

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#### Support Email ID

Enter a valid email to redirect all support-related emails triggered via the **Report a Problem** and **Report Translation Issues** options in the Help Center.

This email address should **not** belong to any network or guest user.

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#### Feedback Email ID

Enter a valid email to redirect all feedback-related emails triggered via the **Send Feedback** option in the [Help Center](https://guides.mangoapps.com/user-guide/help-center).

This email address should **not** belong to any network or guest user.

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#### User from Which All Emails Will Be Sent

Enter the name that will be displayed in users' inboxes for email notifications from the domain.

{% hint style="warning" %}
Campaign emails are not governed by this setting. Each campaign allows users to configure its own **“From” email address**, which overrides the default behavior. For more information, click [**here**](https://guides.mangoapps.com/user-guide/campaigns/campaign-admin-tools/create-a-new-campaign#fill-out-campaign-details).
{% endhint %}

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#### Email ID from which all Emails will be sent

Enter the email ID that will be displayed in users' inboxes for email notifications from the domain.

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### Inbound Email

Configure settings for incoming emails from external email providers to the MangoApps system. MangoApps supports full two-way email integration, allowing users to respond to email notifications and include attachments, which automatically get added to the corresponding MangoApps conversation thread.

#### Content via Email

Mark the checkbox to enable content posting into your network via external email providers.

If enabled, users can:

* Forward emails into teams as updates.
* Reply to MangoApps notifications over email.
* Upload files into a folder via email.
* Forward emails as private messages to a user's unique MangoApps email address from providers like Gmail, Outlook, etc.

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### User Email Addresses

Each MangoApps user can be assigned a unique MangoApps email address for private messages.

#### **Assign MangoApps Email Addresses to All Users**

Click the toggle bar to assign each network and guest user a unique MangoApps email address.

Emails sent to a user's MangoApps email address are received as private messages in MangoApps.

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#### **Email Address Format**

Displays the format of the unique MangoApps email addresses assigned to users.

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### FAQ

#### **Why aren’t inbound emails being received?**

Inbound emails are only received if:

* The sender is an existing network user.
* The sender's email address is on the "Accepted List" in Email settings for non-network users.
* The sender is replying to a team they are a member of.

If none of these conditions are met, the email will not be delivered.

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#### **What happens if a user replies to a post or page where comments are disabled?**

If comments are disabled, any email replies to that post or page will **bounce back** and will **not** be posted.