> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/help-center-setup/help-center.md).

# Help Center Tools

Configuring the Help Center page for all users

### Overview

The Help Center in the MangoApps Admin Portal provides a centralized location for users to access important resources such as policies, support links, feedback options, and training materials. 

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2Fnh6aDyUbKX2RFVaZixss%2F19-06-2025-10-00-46.png?alt=media&amp;token=4375d46e-bbab-4dbb-992c-3df748b9902d" alt="" width="563"><figcaption></figcaption></figure>

Network admins can customize the Help Center to align with your organization's needs, improving accessibility and support for end users.

***

### **Help Center Tab**

In this tab, admins can configure and customize the menu items available to end users.

**Options include:**

* **Enable dedicated help site**: Toggle this on to link users to an external help site.
* **Help menu page URL**: Enter the URL of your external help center or support site if applicable.

Or

* **Add predefined/custom help items**: Choose from built-in menu items or add your own.

{% hint style="danger" %}
Enabling or disabling the dedicated help site option resets the Help menu page URL.
{% endhint %}

***

### Redirecting to a Dedicated Help Site

To hide the built-in Help Center page and redirect users to an external help resource:

1. **Enable redirection** by checking the box labeled "**Redirect users to a dedicated help site"**.
2. **Enter the destination URL** where you want users to be redirected when they click the Help Center menu item.
3. **Click Save** to apply the changes. The Help Center menu will now take users directly to the specified site.

***

### **Predefined Menu Items**

You can toggle the visibility of built-in menu items such as:

**Usage Policy:** Displays your organization’s usage guidelines and policies for the MangoApps platform.

**Terms of Service:** Shows the terms and conditions for using MangoApps, as defined by your organization.

**Report a Problem:** Opens a pop-up that allows users to report bugs or issues encountered while using MangoApps. Submissions are sent to the email address specified under **Support Email ID** in the **Email Configurations**.

**Report Translation Issues:** Opens a pop-up where users can report errors or inconsistencies in label and content translations. These reports are also sent to the **Support Email ID** configured in the **Email Configurations**.

**Send Feedback:** Opens a pop-up for users to share feedback or kudos with the MangoApps team. Messages are sent to the email address specified under **Feedback Email ID** in the **Email Configurations**.

**Setup Wizard:** Redirects users to the MangoApps setup wizard, as configured in the **Getting Started** section of **Domain Setup**.

**Latest Release Notes:** Redirects users to the official MangoApps release notes repository to view recent updates and feature enhancements.

**About MangoApps:** Displays details about the MangoApps platform, including the **App Server Version** and **Messaging Server Version**.

Enable or disable each option using the toggle switch next to it.

{% hint style="danger" %}
Only custom menu items can be edited or deleted.
{% endhint %}

***

### **Add Custom Menu Items**

Scroll to the bottom of the help item list and click the **+** icon to create a custom menu item.

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Fill in:

* **Menu Item Label** – The name that will appear in the Help Center.
* **Icon** – Choose an icon to represent the item.
* **URL** – Add the link users should be directed to.
* **Open Behavior** – Choose whether the link opens in the same tab or a new tab.

Click **Save** to add the item to the Help Center menu.

You can use this feature to link to internal support tools, onboarding documents, or third-party knowledge bases.