Help Center Tools
Configuring the Help Center page for all users
Overview
The Help Center in the MangoApps Admin Portal provides a centralized location for users to access important resources such as policies, support links, feedback options, and training materials.
Network admins can customize the Help Center to align with your organization's needs, improving accessibility and support for end users.
Help Center Tab
In this tab, admins can configure and customize the menu items available to end users.
Options include:
Enable dedicated help site: Toggle this on to link users to an external help site.
Help menu page URL: Enter the URL of your external help center or support site if applicable.
Or
Add predefined/custom help items: Choose from built-in menu items or add your own.
Enabling or disabling the dedicated help site option resets the Help menu page URL.
Redirecting to a Dedicated Help Site
To hide the built-in Help Center page and redirect users to an external help resource:
Enable redirection by checking the box labeled "Redirect users to a dedicated help site".
Enter the destination URL where you want users to be redirected when they click the Help Center menu item.
Click Save to apply the changes. The Help Center menu will now take users directly to the specified site.
Predefined Menu Items
You can toggle the visibility of built-in menu items such as:
Usage Policy: Displays your organization’s usage guidelines and policies for the MangoApps platform.
Terms of Service: Shows the terms and conditions for using MangoApps, as defined by your organization.
Report a Problem: Opens a pop-up that allows users to report bugs or issues encountered while using MangoApps. Submissions are sent to the email address specified under Support Email ID in the Email Configurations.
Report Translation Issues: Opens a pop-up where users can report errors or inconsistencies in label and content translations. These reports are also sent to the Support Email ID configured in the Email Configurations.
Send Feedback: Opens a pop-up for users to share feedback or kudos with the MangoApps team. Messages are sent to the email address specified under Feedback Email ID in the Email Configurations.
Setup Wizard: Redirects users to the MangoApps setup wizard, as configured in the Getting Started section of Domain Setup.
Latest Release Notes: Redirects users to the official MangoApps release notes repository to view recent updates and feature enhancements.
About MangoApps: Displays details about the MangoApps platform, including the App Server Version and Messaging Server Version.
Enable or disable each option using the toggle switch next to it.
Only custom menu items can be edited or deleted.
Add Custom Menu Items
Scroll to the bottom of the help item list and click the + icon to create a custom menu item.
Fill in:
Menu Item Label – The name that will appear in the Help Center.
Icon – Choose an icon to represent the item.
URL – Add the link users should be directed to.
Open Behavior – Choose whether the link opens in the same tab or a new tab.
Click Save to add the item to the Help Center menu.
You can use this feature to link to internal support tools, onboarding documents, or third-party knowledge bases.
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