Reward Points Allocation

Managing the reward point allocations for the Recognition module

Overview

When a network user gives out an award that has reward points assigned to it, MangoApps deducts the points from their current reward points balance (if they have any reward points added to their profile).

As a network admin, you can add network users and allocate reward points to them that will be used while giving out recognition awards.

Admin Portal > Modules > Recognition > Reward Points Allocation
  1. Total Points Available: The sum total of all reward points that are currently available to use by the users in the list to give awards. This count increases as the users in the list are allocated more points. This count decreases when awards that have reward points associated to them are given out.

  2. Total Points Given Out: The sum total of all reward points that have been given out on your domain that can be redeemed by the users who have received the awards. This count increases when users receive awards that have rewards points.

  3. Search By Name: Enter the name of a user in the Search By Name search box to filter the list of users who have been allocated reward points to give out.

  4. List of users: List of users who have been allocated reward points to give out by the network admins on the domain.

    • User Name: Name of the user on the MangoApps domain.

    • User Email/ID: Email ID/login ID of the user on the MangoApps domain.

    • User Title: Job title of the user on the MangoApps domain.

    • Points Available: Available reward points balance that a user can give out for rewards on the domain.

    • Points Given Out: Total reward points given out by a user for rewards to other users on the domain.

    • Actions: Click the(three dots) button to open the pop-up and then click Add Reward Points or Remove Reward Points or Remove User.

      • Add Reward Points: Click to add the specified reward points to a user's reward points pool in the Add Reward Points pop-up. Adding reward points for a user in the list, updates the Total Points Available count.

      • Remove Reward Points: Click to deduct the specified reward points from a user's reward points pool in the Remove Reward Points pop-up. Removing reward points from a user in the list, updates the Total Points Available count.

      • Remove User: Click to remove a user from the Reward Points Allocation list. If a user is removed from the allocation list, future rewards given by the user require the direct manager's approval. Deleting a user from the list, updates the Total Points Available count.

  5. + Add: Click the + Add button to add a user to the Reward Points Allocation list and allocate reward points to the user in the Add pop-up.

  6. Import: Click the Import button to bulk import users and their allocated points in the Reward Points Allocation list from a .xls file. Only existing network users are imported and updated via the .xls file.

  7. Export: Click the Export button to export the Reward Points Allocation data list to .xls file which can be used for bulk importing reward points allocations on the domain. You can export a .xml file containing a list of - 'Users Who Have Direct Reportees' OR 'Users Who Have Reward Points Allocated' OR 'All Active Network Users'.

Managing the Reward Points Allocation List

Adding a User to the List

To add a user to the Reward Points Allocation list:

  1. Click the + Add button to open the Add pop-up.

  2. Enter the name of the user in the Add User text box. You can add multiple users in the text box to allocate points to users in bulk.

  3. Enter the reward points you want to allocate to the user in the Allocate Reward Points text box.

  4. Click the Add Users & Points button to add the users and the specified reward points in the Reward Points Allocation list.

Adding a user(s) to the Reward Points Allocation list, updates the Total Points Available count as per the points allocated to the user(s).

Adding a user in the Reward Points Allocation list

Exporting List Data to .xls

You can export list data to a .xls file, edit it the .xls file to bulk import and update the Reward Points Allocation list. Click the Export button to open the Export pop-up.

Exporting Reward Points Allocation data
  1. Select Type: Select the preferred data to export to the .xls file.

    • Select the Users Who Have Direct Reportees option to export the data of only users who have at least 1 user reporting to them. This exports the data of all network users who are direct managers for other users in MangoApps.

    • Select the Users Who Have Reward Points Allocated option to export the data of only users who have been allocated reward points by the network admins. This exports the data of all network users who are in the Reward Points Allocation list.

    • Select the All Active Network Users option to export the list of all active network users on the domain along with the details such as user name, email address/employee ID, user title, direct reportees, allocated reward points, and the action column. The .xls file is similar to the sample file in the Import option.

  2. Export (XLS): Click the Export(XLS) button to export the selected Reward Points Allocation data list to a .xls file.

The 'Action' column (set to 'ADD' or 'REPLACE') in the .xls file updates the rewards points for users based on their email ID/employee ID. ADD appends the points to a user's existing reward points. REPLACE overwrites a user's existing reward points. A blank column value makes no change to the points of the user.

Bulk Importing Users in the List

You can use the .xls file exported using the Export button to bulk import users in the list.

To bulk import users and the points allocated to them:

  1. Click the Import button to open the Import pop-up.

  2. Click the Upload File button to browser to the file to import. Optionally, you can click the Download sample file link to download a sample file for reference and editing.

  3. Click the Import & Add Points button to bulk import the users and their reward points allocations, and update the existing reward points of users as per the action specified in the 'Action' column of the .xls file.

Only existing network users are imported and updated via the .xls file.

Bulk importing users and allocated points

FAQs

How are reward points calculated for teams?

If a team has 50 users, and a network user is giving an award with 5 reward points to a team. The reward points will be calculated as:

  • 49 users X 5 reward points = 245 reward points deducted from the user giving out the reward.

The network user giving out the award is NOT counted because a network user does NOT receive the award and the reward points allocated to it, if they give an award to their own team.

What if a user does not have sufficient points available to be given out for a recognition award?

When a user who does not have the sufficient balance of allocated reward points, gives an award that has reward points associated with it, then the request will be sent to their direct manager for approval and the remaining balance points are deducted from the Manager's point balance. If the manager does not have the sufficient balance then it is sent to the user's (assigned as the fallback Approver in the Reward Settings) balance for deduction.

Case 1: A network user has direct manager assigned but not the sufficient balance, and the manager HAS sufficient balance

  • Network user A has 200 reward points available to give out.

  • Network user B (Network user A's Manager) has 500 points available to give out.

Network user A gives out an award with 250 reward points to another user. The reward point deductions will be calculated as:

  • 200 reward points deducted from Network User A's balance

  • 50 reward points deducted from Network User B's balance

Updated balance reward points after deductions:

  • Network user A has 0 reward points available to give out.

  • Network user B (Network user A's Manager) has 450 points available to give out.

Case 2: A network user has direct manager assigned but not the sufficient balance, and the manager DOES NOT have sufficient balance

  • Network user A has 50 reward points available to give out.

  • Network user B (Network user A's Manager) has 500 points available to give out.

  • Network User C (assigned as the fallback 'Approver') has 2000 reward points available to give out.

Network user A gives out an award with 800 reward points to another user. The reward point deductions will be calculated as:

  • 50 reward points deducted from Network user A's balance

  • 500 reward points deducted from Network user B's balance

  • 250 reward points deducted from Network User C's balance

Updated balance reward points after deductions:

  • Network user A has 0 reward points available to give out.

  • Network user B (Network user A's Manager) has 0 points available to give out.

  • Network User C had 1750 points available to give out.

To see how these configurations impact the Recognitions on the User Portal, see Recognition in the User Portal Guide.

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