Assistants
Managing assistants for users
Overview
MangoApps allows the assignment of assistants to specific users, enabling them to manage posts and updates on behalf of another.
This feature is highly beneficial for streamlining communication and maintaining a consistent flow of updates from leadership, even when an executive is unavailable, as well as allowing assistants to manage broader communication needs.
How Assistants Work
An assistant is authorized to create and manage content on behalf of another user account. This includes creating posts, updates, and handling other communication tasks. All actions performed by an assistant on behalf of another user are recorded in the Assistants Log, ensuring transparency and accountability.
Enabling Assistants for Specific Users
Network administrators have the ability to activate or deactivate the assistant feature for specific users. Admins can assign one or more assistants to a user, and only authorized personnel can modify or remove assistants.
How to Add Assistants
Admins can assign assistants to any network user or admin account.
To assign assistants to an account:
Click the Add Assistants button to access the Add Assistants pop-up for assigning assistants. In the User text box, type the user's name and select from the drop-down list. In the Assistants text box, type the assistant's name and select from the drop-down list. Optionally, you can assign multiple assistants. Click Add Assistants to finalize the process.
This action adds a log entry in the Audit log for tracking purposes.
Editing a User's Assistants
To modify assigned assistants, start by hovering over the user's name to display action buttons next to the user's name. Click Edit to open the Edit Assistants pop-up.
To remove an assistant, click the X next to their name. To add a new assistant, enter the name in the Assistants text box.
Once you’ve made the desired changes, click Save to apply the modifications to the user account's assistants.
All changes are tracked in the Audit log for future reference.
Assistants Log
The Assistants Log tracks all actions performed by assistants on behalf of another account.
The log displays:
A list of posts and updates created by the assistant.
A link to the content.
The IP address from where the action was taken.
For more information on the Assistants Log, click here.
Broader Benefits of Assistants
In addition to posting on behalf of executives and select users, assistants can manage broader communication needs, such as:
Creating general or department-specific accounts (e.g., Acme Communications) for consistent messaging without associating posts with a specific individual.
Acting as the voice for strategic internal leaders, enhancing communication continuity and maintaining company culture.
This feature ensures that leadership communication remains seamless, even when key figures are unavailable, while retaining control and transparency over all actions.
FAQs
What can assistants do on behalf of another user?
Share updates or create posts for the account's followers, common teams, or public teams.
Schedule posts for the account.
Edit or delete posts created on behalf of the account.
Whose name is displayed on posts created by an assistant?
When an assistant posts on behalf of another account using the 'Update as assistant' or 'Post as assistant' options, the selected account's name appears as the creator.
What permissions does an assistant need?
Assistants must have the same permissions as the account they are assisting, allowing them to post in the account's teams and to their followers.
Can an account have multiple assistants?
Yes, a user account can have multiple assistants assigned.
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