User Access Log
Login & logout details for all users across all platforms
Overview
MangoApps captures the login & logout details of all users from any of the MangoApps platforms. The user access log displays the user names, photo, email address along with the platform, time of access and the IP address from which the domain was accessed by them.
By default, the user access log displays all details in an ascending order starting from the most recent login entry on your domain.
Search Filters: Filters for searching the items in the user access log on your domain.
Export CSV and Export PDF: Click the Export CSV or Export PDF button to export the user access log to a .csv or .pdf file.
Photo: Preview of the profile photo of the user.
User Name: Name of the user on the domain.
Email ID/Login ID: Email ID or login ID of the user for accessing the domain.
Login Time: Date and time the user logged in on your domain.
Logout Time: Date and time the user logged out from your domain.
Access From: The application from which your MangoApps domain was accessed from. MangoApps tracks user access from:
MangoApps domain
OfficeChat client application
Mango Recorder client application
OAuth - Google Single Sign-On (SSO)
OAuth - Office 365 SSO
OpenID Connect API authentications
Security Assertion Markup Language (SAML) providers
Access Platform: The platform from which the user accessed your domain such as web browsers, iOS & Android mobile applications, Windows, and Mac applications. MangoApps tracks user access from:
Web
iPad
iPhone
Android
Mango Recorder
Mac
Windows
IP Address: IP address of the system the domain was accessed from.
The 'Access From' drop-down list displays all Single Sign-On connections (Admin Portal > SSO > Connections) configured on your domain.
Searching the User Access Log
You can search specific user log entries using a user's name or email ID/login ID and filter the log entries using the various search filter drop-downs such as Access From and Access Platform. You can also search logins between a specific period with the Login Date Between filter. To search a log entry:
Type a user name in the Full Name search box to search for a specific user's access records. This is an optional step.
Type a user's email ID/login ID in the Email ID/Login ID text box to search for a specific user's access records using his email/login ID. This is an optional step.
In the Access From drop-down list, click the search filter for the logs. For example, click Mango Recorder to filter the content for all user access through the Mango Recorder client app.
In the Access Platform drop-down list, click the search filter for the logs. For example, click Windows to filter the content for all user access through the Mango Recorder Windows application.
In the Login Date Between date picker, select the period to filter the content within the specified dates.
Click the Search button to search the user access logs with the specified filters.
To export the filtered search results to a .csv or .pdf file, click the Export CSV or Export PDF button. This is an optional step.
Exporting the User Access Log
You can export and download up to 1000 entries from the user access log as a .csv or .pdf file. To download the user access log as a .csv or .pdf file:
Go to Admin Portal > Home > Logs > User Access Log.
Navigate to the bottom of the page, click the Items per page drop-down and select 1000 to display 1000 items in the user access log. By default, the user access log displays only 50 recent entries. You can choose to export 20, 50, 100, 200, 500 and 1000 entries from the User Access log for a selected period.
Click the Export CSV or Export PDF button to download the user access log as a .csv or .pdf file on your machine.
Maximum 1000 records can be exported for a selected period to a .csv or .pdf file.
Exporting the user access log to a .csv or .pdf file does NOT trigger any notifications or email.
The user access log is cleared every 60 days. This auto-clear period CANNOT be changed. Auto clear does NOT add any log entries in the Audit log.
FAQs
When does the user access log create a log entry?
The user access log creates a log entry every time a user successfully logs in using his/her login credentials from any platform.
How does the user access log create entries for different scenarios?
The user access log creates a log entry every time a user successfully logs in using his/her login credentials. The following section describes the scenarios and the user access log behaviour for each case:
1. A user logs in and logs out on the same day
If a user logs in and logs out from your domain on the same day, the user access log displays one entry with the login time, logout time, application, platform and the IP address from where the user logged in.
2. A user logs in and logs out on different days
If a user logs in on 6th May 2019 and logs out on 8th May 2019 from your domain, the user access log displays one entry with the login time, logout time, application, platform and the IP address from where the user logged in.
3. A user logs in from different platforms
If a user logs in on your domain from the different platforms, the user access log displays the one entry per platform with login time, logout time, application, platform and the IP address from where the user logged in.
4. User signs out from all sessions
If a user uses the Sign Out from all other sessions action, they are logged out from all the sessions across all platforms and applications except the current one. The user access log records the logout time against the logged-in session details of the user.
5. Network admin logs out all users from all sessions
A network admin can log all users out of the domain by clicking the Expire All Sessions Except Mine button (Admin Portal > Security > Session Settings > Force Signout).
If the network admin clicks the Expire All Sessions Except Mine button, all the users currently logged in on the domain from any platform are automatically logged out. The user access log records the logout time against the logged-in session details of all the users.
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