User Segments
Last updated
MangoApps Administrators Guide
Last updated
User Segments in MangoApps allow admins to create collections of users based on predefined rules (dynamic collection) or manually selected users (static collection). These segments can include network users, guest users, or a mix of both. Admins have control over who can utilize the user segments, such as domain admins or both domain and intranet admins.
Send announcements or updates to specific groups of users without creating a group or channel.
Notify highly engaged users about new features or opportunities.
Reach not engaged users with re-engagement campaigns or surveys.
Customize the platform experience for different user groups (e.g., employees vs. external partners).
Provide role-based navigation menus that highlight relevant tools and resources.
Dynamically assign users to segments based on their department, job title, or location.
Maintain updated user groups without manual intervention.
Create a segment for new hires and send them onboarding materials automatically.
Assign training resources based on job roles or geographic location.
MangoApps automatically generates user segments based on user engagement levels, updating them every 30 days. These segments include:
Highly Engaged Users
Engaged Users
Moderately Engaged Users
Not Engaged Users
These user segments cannot be deleted nor edited.
The Segment List Dashboard provides an overview of all created user segments, including:
Name: Unique identifier for the segment.
Category: Type of users included (network, guest, or mixed).
Type:
Rule Based: Created using predefined conditions such as job function, location, or custom attributes. Membership updates dynamically based on attribute changes.
Specific Users: Created by manually selecting users; membership remains fixed unless modified by an admin.
Count: Number of users in the segment (refreshable by clicking the Refresh icon).
Created By: Displays the admin who created the segment.
Last Updated: Date when the segment was last modified.
Actions: Admins can edit, duplicate, or delete segments.
Navigate to Users > User Segment and click New Segment.
Enter a name for the segment.
Choose a category:
Network User: Only includes network users, used for user-segment-based branding.
Guest User: Only includes guest users, used for user-segment-based navigation.
Mixed: Includes both network and guest users but cannot be used for user-segment-based navigation.
Select a type:
Specific Users (Static): Manually add/remove users; membership remains fixed.
Rule-Based (Dynamic): Users are automatically added/removed based on profile-based rules.
Select the users or define the rules and click Save Segment.
Click Cancel to exit without saving.
When you use multiple conditions with the same field, such as "location = ..." and "location = ..." repeated several times, the logical operator employed is 'OR.' Essentially, it will translate to "location = ..." OR "location = ...".
On the other hand, when you utilize multiple conditions with different fields, e.g. "location = ..." and "title = ...", the operator is 'AND.' For instance, "location = ..." AND "title = ..."
Here's another example to illustrate this:
Alfred, an Office Director with Network Admin permission level, would like to create a User Segment that will include all users that are registered with the companies: CableInc, Acme, and Electrician's Friend.
However, he only wants to include users from these companies' Seattle locations in the USA.
In order to fulfill these conditions, he sets up the following user segment:
He will utilize the condition field:
"Location = USA - Seattle"
and the condition fields:
"Organization = CableInc"
"Organization = Acme"
"Organization = Electrician's Friend"
The logic performs the 'AND' operation between "Location = USA" and each value of "Organization = ..." The logic will also perform the 'OR' operation between each value of "Organization =..." in the rule.
So, essentially, the logic will search for users that meet the following criteria:
"Location = USA" AND "Organization = CableInc"
OR
"Location = USA" AND "Organization = Acme"
OR
"Location = USA" AND "Organization = Electrician's Friend"
In the Settings tab, network admins can enter a label for the User Segment term your company would like to use. They can also manage who will be allowed to use user segments.
