User Segments

User segments are a collection of users based on a rule (dynamic collection) or selected specific users (static collection). User segment category can be a mix of network and guest users, or network users or guest users only.

Admins control who can use the user segments (example: only domain admins or domains and intranet admins can use). You can send a message in MangoApps to one or more custom created user segments or to the auto-generated user engagement-based user segments.

User segments at this time can be used to

• Send private messages.

• Setup personalized navigation for the user.

• Send messages to a collection of large users called user segments without having to create a group.

Following auto-generated user segments based on user engagement are also available to send a message.

• Highly Engaged Users.

• Engaged Users.

• Moderately Engaged Users.

• Not Engaged Users.

User engagement-based user segments list will be automatically updated every 30 days when the user engagement analysis is done.

User segments can be edited, duplicated, or deleted at any time by the admin.

Segment List Dashboard

Segment list dashboard includes the following sections:

Name: Displays the unique name of the user segment.

Category: Displays the user segment category as network users only, guest users only, or mixed (network and guest).

Type:

Rule based user segments

• They can be created by setting up a rule that's based on the user's job function, location, or any custom user attribute.

• Users in this segment will change over time (added/removed) as and when their user attribute values are used in the rule changes.

Static user segments:

• They can be created by manually selecting a list of users and adding them to the segment.

• Users in this segment will remain fixed until the admin explicitly adds or removes a user.

Count: Displays the no. of users in the segment. Click Refresh Icon to refresh the count.

Created by: Displays the admin who created it.

Last Updated: Displays the date when the segment was created or last updated.

Action: Admin can edit, duplicate, and delete the segment.

• Edit

  • It will open the same dialog as new user segment with the title as "Edit User Segment" and allow you to make the changes in the segment.

  • Click Edit.

  • All fields like name, type, rule etc. are pre-filled.

  • Click Save Segment.

All fields except category are editable. Category to be pre-selected and cannot be changed for a saved user segment.

• Duplicate

  • Click Duplicate. Will open the same dialog as new user segment with the title as "New Segment"

  • All fields and data (except name), category, type, etc. are pre-filled.

  • Enter your name, add a rule, and click Save Segment.

• Delete

  • Click Delete if you want to delete the segment.

Add a New Segment

1. Go to Users>User Segment and click New Segment.

2. Enter the name for the segment.

3. Select the category from the following:

   • Network User

     • This category will only allow networks users to be added to the user segment.

     • This user segment can be used by network admins and intranet admins (depending on admin configuration) in user-segment based branding.

   • Guest User

     • This category will only allow guest users to be added to the user segment.

     • This user segment can be used by network admins and intranet admins (depending on admin configuration) in user-segment based navigation.

   • Mixed

     • This category will allow a mix of network & guest users to be added to the user segment.

     • This user segment is not available for use in user-segment based navigation.

4. Select the type of user from the following:

   • Specific users

     • This allows network admins to create static user segments.

     • The list of users in this user segment are fixed, and network admin has to be manually add/remove them.

   • Rule based

     • This allows network admins to create dynamic user segments.

     • Users can get automatically get added / removed from this user segment based on user profile based rule that’s been set up.

5. Select the users and click Save Segment.

6. Click Cancel to exit from the settings.

Rule Based User Segment Type

When you use multiple conditions with the same field, such as "location = ..." and "location = ..." repeated several times, the logical operator employed is 'OR.' Essentially, it will translate to "location = ..." OR "location = ...".

On the other hand, when you utilize multiple conditions with different fields, e.g. "location = ..." and "title = ...", the operator is 'AND.' For instance, "location = ..." AND "title = ..."

Here's another example to illustrate this:

Alfred, an Office Director with Network Admin permission level, would like to create a User Segment that will include all users that are registered with the companies: CableInc, Acme, and Electrician's Friend.

However, he only wants to include users from these companies' Seattle locations in the USA.

In order to fulfill these conditions, he sets up the following user segment:

He will utilize the condition field:

"Location = USA - Seattle"

and the condition fields:

"Organization = CableInc"

"Organization = Acme"

"Organization = Electrician's Friend"

The logic performs the 'AND' operation between "Location = USA" and each value of "Organization = ..." The logic will also perform the 'OR' operation between each value of "Organization =..." in the rule.

So, essentially, the logic will search for users that meet the following criteria:

"Location = USA" AND "Organization = CableInc"

OR

"Location = USA" AND "Organization = Acme"

OR

"Location = USA" AND "Organization = Electrician's Friend"

User Segment Settings

1. Go to Users>User Segment and click Settings.

2. Enter the User Segment Label in the field.

3. Select users from the Who can use user segments.

4. Click Save Settings.

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