Engagement Dashboard
Reviewing the user engagement analytics of your domain
Last updated
MangoApps Administrators Guide
Reviewing the user engagement analytics of your domain
Last updated
The Engagement Dashboard in your admin portal is a powerful tool that helps you understand and manage the level of user engagement within your network. This guide will help you navigate the dashboard, understand the different engagement metrics, and effectively use the available features to enhance user engagement.
User engagement is categorized into four distinct buckets:
Highly Engaged Users
Engaged Users
Moderately Engaged Users
Not Yet Engaged Users
The Engagement Dashboard allows network administrators to delve deeper into each category and download individual reports for further analysis.
The User Engagement chart visualizes user activity over the past 12 months. The system displays engagement data for all network users by default, but you can filter the data to view either active Network Users or active Guest Users. This chart classifies users into the four engagement buckets mentioned above, providing insights into how users interact with MangoApps.
Access MangoApps more than 15 days per month
Perform at least one read or write activity on more than 15 days per month
Complete over 35 activities per month
Access MangoApps more than 10 days per month
Perform at least one read or write activity on more than 10 days per month
Complete over 20 activities per month
Perform more than four read or write activities per month
Have not logged into MangoApps within the past month
Show no recorded activities
You can select the preferred analytics data filter to view user engagement statistics for either Network Users Only or Guest Users Only. By default, the data is shown for all network users over the last 12 months.
The engagement data is displayed as a bar graph, providing a month-by-month visual representation of user engagement over the past year.
To export the user engagement analytics:
Select the Data Filter:
Choose between Network Users Only or Guest Users Only from the drop-down menu.
Export to CSV:
Click the "Export Report" drop-down and select "CSV" to download the data in CSV format.
Export to PDF:
Click the "Export Report" drop-down and select "PDF" to download the data in PDF format.
You can download specific lists of users based on their engagement levels:
Select the data filter (e.g., Network Users Only).
Click "Download List" under the Highly Engaged Users block to get the list in CSV format.
Select the data filter.
Click "Download List" under the Engaged Users block to get the list in CSV format.
Select the data filter.
Click "Download List" under the Moderately Engaged Users block to get the list in CSV format.
Select the data filter (e.g., Guest Users Only).
Click "Download List" under the Not Yet Engaged Users block to get the list in CSV format.
MangoApps maintains user engagement data for the past 12 months.
No, guest users cannot view or download User Engagement analytics. This feature is available only to network admins.
User engagement is derived from the actual activities users perform within the network.
Opening an email notification counts as an "activity" but not as an "access," since the user does not actually enter the platform. Therefore, a user who only opens email notifications will be counted in activity metrics but not in access metrics.
Deleted users
Users who have only completed courses during the time period without engaging in other activities, like posting or reading content (e.g. taking an LMS course does not count as a "read" or "write" activity).
Deactivated/suspended users are NOT counted while calculating User Engagement analytics.
MangoApps calculates the user engagement for the last 12 months i.e. the last 12 month from the sign up date. For example, if a domain signed up on the 8th of October, 2018, then on viewing the engagement of the domain on the 6th of October, 2019 will show data till September 2019.
If the domain is active for less than 12 months, then the number of months the domain was active is taken into account.
MangoApps does not show User Engagement analytics, if the system does not have enough data for calculating User Engagement analytics for the domain.
A user can only be in one of the engagement bucket in a month and their increase and decrease in the activity will change the bucket on a monthly basis.
