🆕Search Tools
Find what you need quickly and easily
Overview
MangoApps search simplifies the process of finding information within the system. You can search for a wide array of content including people, files, posts, hashtags, and more. If enabled, the search bar is conveniently located at the top of the screen for easy access.
AI Search
MangoApps includes an AI-powered semantic search option that understands natural language queries and delivers context-aware results with citations.
How It Works
The search bar provides an Ask AI option alongside standard search.
Users can switch to Ask AI mode, type a question, and press Enter.
This launches the Mango Search Assistant pop-up, which provides answers with source citations pulled directly from company content, while respecting user permissions.
Benefits of AI Search
Natural Language Understanding: Ask questions in plain language instead of relying on exact keywords. Example: “How do I get a Zoom phone number?” surfaces the correct help article.
Semantic Matching: Related terms are automatically included. Example: “finance calendar” also returns results for “accounting calendar.”
Smarter Ranking: Multi-word queries are highlighted and ranked more accurately for better relevance.
Balanced Results: People and library results are surfaced more evenly alongside teams and pinned items.
Tips for Using AI Search
Type your query as a full question (e.g., “What’s our work from home policy?”) rather than just keywords.
Review the citations included in the AI-generated answers to verify the source.
Switch between Ask AI and traditional search to suit your preference for natural language or precise keyword-based results.
Basic Search
As you type into the search bar, the system immediately starts rendering search results based on your input. If you can't find what you're looking for, hit the Enter key to perform a deep search across all teams, posts, wikis, files, and more. This will navigate you to the full search page.
Search Toolbars
Advanced filtering and sort capabilities are available from the full search page. Along the top of the search results are options to sort.
Sort options
Show: By selecting the show option, you can view 10, 20, or 50 search results per pages.
Sort By: You have the option to sort the search results based on the criteria: best match, newest, or oldest.
Time Frame: The timeframe feature lets you view search results based on different time intervals, including all time, the last hour, the last 24 hours, the last week, the last month, the last year, or a custom-defined timeframe.
Tools
From the tools dropdown menu, users have the following options:
Get Link: Copy the link of a search results page to the clipboard. The copied link includes the active filters applied to the results.
Save searches for all users (Admin Only): Only network admins can create and save searches for all data sources. These are referred to as Admin Saved Searches. Admins can access this by selecting Save Search For All Users.
If you'd like MangoApps to add support for a new data source to the Federated engine, please get in touch with your Account Management Team.
Filter Search
From along the left hand menu, users have the ability to refine their search parameters by various filters. Only filter categories that contain relevance to the search team will appear as available for filtering. For example, a search term with no association to any Teams will not display the Teams category within the filter menu.
Result Type, Hashtags, and Mentions
Each search result item includes information on result type, hashtags, user mentions, and team mentions. Clicking on these elements allows for automatic filtering or opening of relevant user or team cards.
Recent Searches, Saved Searches, and Quick Links
Recent searches are automatically saved for easy reference. If necessary, you can clear the list by clicking Clear. Saved searches are specific parameters configured by Admins and cannot be removed except by Admins via the Admin Portal.
Searchable Content in Modules
Most content within MangoApps is searchable via the Search feature such as folders, files, people, documents, and even content externally linked via federated search. There are a few items which cannot be searched currently, however. These items include:
Content within a tracker entry cell. The tracker can be searched for, but you must search for specific content within the tracker while viewing the tracker in question.
Federated Search
MangoApps' Federated Search seamlessly integrates external platforms into the intranet search functionality, empowering users with access to a broader spectrum of information, spanning across third-party applications and repositories.
MangoApps currently supports data sources from: Sharepoint & Teams, Google Drive, ServiceNow, GitBook, Freshdesk, Confluence, and Jira (via federated integration).
The linked data sources can be referenced by clicking on their respective tabs within the search page after submitting a query. These federated databases will also populate results from the search look-ahead menu.
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