View Insights
Last updated
MangoApps User Guide
Last updated
This option will bring you to the insights page for the post. From this page you can view the number of hits on your post as well as other post statistics.
Sent: Total number of active users currently part of the targeted audience of this post.
Unique Views: Unique total of users who have viewed the post. As long as a user has not previously interacted with the post (through their hub directly or via mobile) email view, mobile, and web views will count towards the total Unique Views. If a user has already viewed the post though, the unique viewer count will not increase. You can click the Unique Views number to see icons representing the method various users have used to view the post.
Number of Boosts: Number of times the post has been boosted.
Views: A Bar Graph representing the number of views for a post on a particular day. The Green dot on the graph indicates the date the post was boosted. The Yellow dot on the graph indicates the date the post was edited.
Filter View: The graph view can be filtered to display data for different date spans, including: 7, 15, 30, or 60 days. The default filter is 7 days, with values starting from your post's published date.
You can also choose a custom date range and select your own start and end dates, with a maximum limit of 60 days.
User Profile Information: Post insights can be filtered using both required and optional user profile fields. To customize the display, click the dropdown arrow next to each category and select the desired option.
Post History: Beneath the Views table you will find the post history. This section tracks the history of creation, edits, and boosted actions of the post. This section can be sorted by Date.
Download Report: Download a .xlsx file of the post insights.
For posts that require acknowledgment, the Insights section displays a percentage bar chart indicating how many users have acknowledged the post. Clicking the bar opens a pop-up with details about the users who have acknowledged it.
When exporting insights for posts with acknowledgment enabled, the export will include the acknowledgment time and the IP address from which the post was acknowledged.
The Click Map feature under Post Insights in MangoApps provides a visual way to see how users interact with your posts. Whether you are sharing content updates or sending important alerts, the Click Map helps you understand exactly where users are clicking within your post.
The Click Map is a dedicated tab within Post Insights that visually displays user clicks inside a post. It is available for both Content Posts and Alerts, giving you detailed engagement insights.
The Click Map tracks user interactions with:
Links inside text blocks
Buttons linked to files, surveys, forms, courses, and more
Poll blocks
Video plays
Other interactive elements within the post
Links pointing outside of your MangoApps domain (external links) are not currently tracked.
Interactive elements within the post are highlighted on hover when you viewing the Click Map. A colored pill will appear over each tracked element, providing instant click data.
Each pill has two sections.
Click Percentage
Total Click Count
Shows the percentage of total clicks that this item received.
Displays the total number of times the item was clicked.
Color-coded based on click volume.
Always displayed in gray.
Color Legend for Click Percentage
Yellow
0% – 10%
Light Orange
11% – 25%
Orange
26% – 50%
Dark Orange
51% – 75%
Red
76% – 100%
Hovering over a tracked item opens a fly-out displaying:
Unique Clicks: The number of unique users who clicked.
Total Clicks: The total number of clicks received.
For videos, the fly-out also includes:
Total Time Watched (HH:MM:SS)
Average Watch Time per View (HH:MM:SS)
Unique Viewers
Total Viewers
The Click Map tracks user interactions across all delivery channels, including:
Web
Mobile App
Microsoft Teams
SMS
No matter how your users access your post, the Click Map consolidates the click data into a single, unified view.
Edit Boost: Click this option to bring up the Boost Post pop-up window. From here you can edit your post Boost settings. For information on Boosting posts, click.
