# View Insights

### **Insights Overview**

This option will bring you to the insights page for the post. From this page you can view the number of hits on your post as well as other post statistics.

<figure><img src="/files/MwMmz9XlKhWAukWQiXfZ" alt="" width="563"><figcaption></figcaption></figure>

**Sent:** Total number of **active** users currently part of the targeted audience of this post.

**Unique Views:** Unique total of users who have viewed the post. As long as a user has not previously interacted with the post (through their hub directly or via mobile) email view, mobile, and web views will count towards the total Unique Views. If a user has already viewed the post though, the unique viewer count will not increase. Click the Unique Views number to see the list of users that have interacted with the post.&#x20;

**Number of Boosts:** Number of times the post has been boosted.

**Views:** A Bar Graph representing the number of views for a post on a particular day. The Green dot on the graph indicates the date the post was boosted. The Yellow dot on the graph indicates the date the post was edited.

**Filter View**: The graph view can be filtered to display data for different date spans, including: 7, 15, 30, or 60 days. The default filter is 7 days, with values starting from your post's published date.

You can also choose a custom date range and select your own start and end dates, with a maximum limit of 60 days.&#x20;

**User Profile Information**: Post insights can be filtered using both required and optional user profile fields. To customize the display, click the dropdown arrow next to each category and select the desired option.&#x20;

<figure><img src="/files/wYkreFTC7Zhwhke5p8iK" alt=""><figcaption></figcaption></figure>

**Post History**: Beneath the Views table you will find the post history. This section tracks the history of creation, edits, and boosted actions of the post. This section can be sorted by **Date**.

<figure><img src="/files/5a28ATJplqD3BrZl31oc" alt="" width="563"><figcaption></figcaption></figure>

**Edit Boost**: Click this option to bring up the **Boost Post** pop-up window. From here you can edit your post Boost settings. For information on Boosting posts, click[ here](https://guides.mangoapps.com/user-guide/posts/boost-a-post).

**Download Report**: Download a .xlsx file of the post insights.

<figure><img src="/files/u2TVuPR9b8cP7pvETkdE" alt=""><figcaption></figcaption></figure>

***

### Search for a User in Post Insights

The **Search in Post Insights** feature makes it easy to find specific users in engagement reports for your posts. Instead of scrolling through long lists, you can quickly locate individuals by name or email.

When you open **Post Insights** and click on metrics such as **Unique Views** or **Total Views**, a pop-up shows the list of users who viewed the post. A **search bar** is available in this pop-up. Type a user’s **first name, last name, or email**, and results will update instantly:

* Typing **one letter** shows broad matches.
* Typing **two or more letters** refines the results.

<figure><img src="/files/fNZTxCOJ0ofzIJvmdmuF" alt="" width="372"><figcaption></figcaption></figure>

This search also works in **Acknowledgment-required posts** and **alerts**, where you can search the lists of users who **acknowledged** or **did not acknowledge** the post.

For large audiences (up to **100,000 users**), the search is designed to remain fast, returning results in **under 2.5 seconds**. The export function still works the same way—it always downloads the **full list of users**, not just filtered search results.

With this feature, you can quickly verify who has engaged with your post, check acknowledgments, and ensure critical updates are reaching the right people.

***

### Post Acknowledgement

For posts that require acknowledgment, the Insights section displays a percentage bar chart indicating how many users have acknowledged the post. Clicking the bar opens a pop-up with details about the users who have acknowledged it.

<figure><img src="/files/VqcnONzZzUuSHKhXqRPZ" alt=""><figcaption></figcaption></figure>

When exporting insights for posts with acknowledgment enabled, the export will include the acknowledgment time and the IP address from which the post was acknowledged.

<figure><img src="/files/v89brt7l1PgRCYK517YL" alt=""><figcaption></figcaption></figure>

***

### Click Map

The Click Map is a dedicated tab within **Post Insights** that visually displays user clicks inside a post. It is available for both **Content Posts** and **Alerts**, offering detailed engagement insights.

Click data is collected for **all users who view the post**, including the **post author**, ensuring a complete picture of engagement.

<figure><img src="/files/zQAVsGNocMvbrXWRcyZ4" alt="" width="563"><figcaption></figcaption></figure>

#### What the Click Map Tracks

User interactions are tracked for a variety of interactive elements that **link to internal URLs**, including:

* **Links** inside **text blocks** and **images**
* **Buttons** linking to files, surveys, forms, courses, and more
* **Post**, **Poll**, and **File blocks**
* **Video and audio plays**
* Other **interactive elements** within the post that link internally

{% hint style="warning" %}
Links pointing to **external URLs** (outside of your MangoApps domain) are **not** currently tracked.
{% endhint %}

***

#### Visual Cues & Click Pills

Tracked links are **always visually highlighted** with an overlay color, making them easy to identify at a glance. These overlay colors follow a gradient scale based on how frequently they have been interacted with.

**Color Legend for Click Percentage**

* **Yellow:** Low click activity
* **Orange:** Moderate click activity
* **Red:** High click activity

When hovering over a **single tracked link**, a **click pill** and **flyout** appear to display interaction data.

***

#### Flyout Details

The flyout includes rich metrics to help you understand engagement per element:

* **Unique Clicks:** Number of distinct users who clicked the item
* **Total Clicks:** Total number of times the item was clicked

<figure><img src="/files/8uYhTRZiLkPrnux9ZUKe" alt="" width="563"><figcaption></figcaption></figure>

For **videos and audio files**, additional metrics are shown:

* **Total Time Watched/Played** (HH:MM:SS)
* **Average Watch Time per View** (HH:MM:SS)
* **Unique Viewers**
* **Total Views**

***

#### Cross-Channel Tracking

The Click Map consolidates interaction data across **all delivery channels**, ensuring a unified view regardless of how your users access the post:

* Web
* Mobile App
* Email
* Microsoft Teams
* SMS

No matter the channel, every tracked interaction feeds into a **centralized click map** for analysis.


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