FAQ

When will I receive a notification from the Posts Module?

You will receive a notification for the following:

• A post with the "Announcement" tag is published in user's teams

• A post with the "Must Read" tag is published in user's teams

• A post is published in a user's team or from co-workers the user is following

• A post is published in the user's pinned teams

• A post in the user's teams or posts from co-workers the user follows receive comments/replies

• A post in the user's pinned teams receive comments/replies

• A post created by the user receives comments/replies

• Any of the user's team posts or posts from co-workers the user is following is edited

• Posts created by the user are edited

Can guest users create, edit, and collaborate on Posts?

Yes! Guest users can create, edit, and collaborate on Posts as long as they are given permission by the network admins. For more information on Guest features, click here.

Which Posts templates does MangoApps provide out-of-the-box?

The out-of-the-box templates include:

• Blank: Create a post from scratch

• Newsletter Template 1 - 5: MangoApps offers 5 distinct variations of the Newsletter Template, allowing you to select the one that best suits the layout of your content.

• Photo: This template is best for showcasing a photo or GIF

• Weekly or Monthly Summary: Use this template to communicate status, progress towards goals, metrics, and overall summary on a project.

• Video: This template is best for showcasing a video

• Audio: Create post showcasing an audio file.

• Action Plan: Use this template to share an executive action plan.

• How To Article: Use this template to prepare a step-by-step guide to complete a task by embedding videos, podcasts, and images.

• New Employee: Use this template to make an announcement when a new employee joins the company.

• Employee Feedback: Create a post asking for employee feedback.

• Contest: Use this template to inform employees about a contest running in the organization.

• Webinar: Use this template to share webinar information.

• Employee Promotion: Use this template to celebrate an employee's promotion.

• Collect Feedback: Easily share internal surveys with this feedback template. It includes a branded image, a short description, and a button.

What are the differences between the Posts, Wikis, and Notes modules?

Although these 3 modules are great for showcasing content, they posses variations in their functionality and features:

Feature	Posts	Wikis	Notes
Intuitive visual text editor	✓	✓	✓
System templates	✓	✓	✓
Option to limit editing by other team members	✓	✓	✓
Export as PDF file	✓	✓	✓
Ability to attach files and resources	✓	✓	Images only
Track total and unique views	✓	✓	✗
Allow comments, reactions, and other social actions	✓	✓	✗
Detailed access tracking	✓	✓	✓
Save as a draft	✓	✓	✗
Revision tracking and rollback	✗	✓	✗
Ability to organize in parent-child hierarchy	✗	✓	✗
Schedule a publish date	✓	✗	✗
Custom templates	✓	✗	✓
Ability to organize in categories	✓	✗	✗
Ability to mark it as must-read	✓	✗	✗
Ability to require view acknowledgement	✓	✗	✗
Block-based templates and editing	✓	✗	✗
Featured cover image	✓	✗	✗
Listen as a podcast	✓	✗	✗
Real-time editing with coworkers	✗	✗	✓
Typical content length	Medium/Short	Long	Medium/Short
Typical update frequency	Rare	Low	High
Share in a team	Required	Required	Optional
Sharing control	Team/ Intranet	Team	Private/ Limited/ Team
Mobile support	View and create	View Only	View only

When should I use this feature?

Use a post when sharing important information that you want all users within a group (or the company) to see. This feature is similar to mass emails.

Posts are better for long term content (with longer term value) as they offer:

• Longer form content

• The ability to add rich media with pictures and videos. Posts offer formatting options to give you control over the look and feel of the content

• Features like acknowledgement, must read, scheduling in advance

• Can be set to auto-expire (governance is available)

• Appear in both the news feed and its own module, which makes them easy to refer back to

• Boost options (with options to boost to users who haven’t read it yet or all users)

• User insights

• Podcast features

Common use cases for this feature include:

• Company or team news and announcements

• Share photos

• videos or podcasts

• Leadership messages

• Business updates

• Process updates

• Weekly status reports

• Employee introductions or promotions

• All internal employee communications