# Transcripts
### Overview
MangoApps offers a robust Transcripts Management feature, empowering administrators to generate detailed records of users' completed courses and curriculums. This guide outlines the process of managing transcripts, including template generation, admin-generated transcripts, user self-service options, and customization capabilities.
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### **Generate User Transcript using Templates**
From the Transcripts tab, click the **Generate Transcript** button in the top right corner of your screen. This will bring up the 2-step transcript generation menu.
Select learners and the transcript type to be generated. In the second step, choose the time period for completed courses/curriculums to be included. This step also allows you to notify the selected user(s) when a transcript has been generated. Check this box to automatically send a private message to the learner with the link to their specific transcript PDF file.
Depending on the transcript type you chose in step 1, the generated transcript will include: the list of courses/curriculums completed by the selected learner, Courses/curriculums completed within the specified time period, and compliance with credit hour requirements based on the selected transcript type.
For information on creating a custom transcript template, click [here](https://guides.mangoapps.com/lms-guide/learn-admin/transcripts/create-a-transcript-template).
{% hint style="warning" %}
The completed courses/curriculums that will be included **must** have credit hours if the transcript type selected is **Completed Courses with credits**.
The completed courses/curriculums that will be included **must not** have Credit hours if the transcript type selected is **Completed Courses without credits**.
{% endhint %}
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### Managing Transcript Templates
Custom transcript templates can be edited by domain & learn module admins. From the **Manage Transcripts Template** menu, you have the option to edit, duplicate, activate/deactivate, and delete listed templates.
{% hint style="danger" %}
System provided templates **cannot be deleted** only duplicated and activated/deactivated.
{% endhint %}
When cloning a template, a unique name is needed for the new template. Templates cannot share exact matching names. If a template is deactivated, the template thumbnail will display the **Inactive** tag. It will remain visible within the admin portal but it will not appear as a selection choice when generating a transcript.
{% hint style="danger" %} Permanently deleted templates **cannot** be restored.
{% endhint %}
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### Upload External Certificate
[If enabled](https://guides.mangoapps.com/lms-guide/learn-admin/learn-settings#advanced-options), users will have the option to upload external certificates.
Click the **Upload External Certificate** button and fill out the information in the pop-up window. Optionally, an image can be uploaded to display the certificate design, which will be shown on the user's **My Certificates** tab and on the user's profile.
External certificates will be indicated with the tag "external".
{% hint style="danger" %}
Completion dates can only be set in the past; future dates **CANNOT** be set for completion.
{% endhint %}
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### **Admin vs. User-Generated Transcripts**
Domain and LMS (Learning Management System) administrators have the capability to generate transcripts for any user. All administrators can view and download transcripts from the **Transcripts** tab in the Learn module within the Admin Portal. Admins can configure transcript notification settings to receive notifications when transcripts are ready. Transcripts include ILT (Instructor-Led Training) courses that meet the specified filter and template type criteria.
Admins also have the option to enable users to self-generate their individual transcripts using the configured templates. This setting can be enabled/disabled in the Admin Portal under **Modules** > **Learn** > **Settings**. When this option is **enabled**, users can access their transcripts from **Learn** > **My Transcripts** in the user portal.
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### **Sending Transcripts to Users**
Admins can choose to automatically send a private message with the transcript as a PDF file. Users can view & download the transcript directly from the message.
If email notifications for private messages are enabled, users will be notified about the transcript via email. The email contains a private link requiring user authentication for viewing/download.
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### **Impact of Transcript Template Changes on Users**
Edits to the transcript template background/content will **not** affect users who have already received transcripts. New transcripts generated **after** template changes will adhere to the updated template.
