# Transcripts
### Overview
MangoApps offers a robust Transcripts Management feature, empowering administrators to generate detailed records of users' completed courses and curriculums. This guide outlines the process of managing transcripts, including template generation, admin-generated transcripts, user self-service options, and customization capabilities.
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### **Generate User Transcript using Templates**
From the Transcripts tab, click the **Generate Transcript** button in the top right corner of your screen. This will bring up the 2-step transcript generation menu.
Select learners and the transcript type to be generated. In the second step, choose the time period for completed courses/curriculums to be included. This step also allows you to notify the selected user(s) when a transcript has been generated. Check this box to automatically send a private message to the learner with the link to their specific transcript PDF file.
Depending on the transcript type you chose in step 1, the generated transcript will include: the list of courses/curriculums completed by the selected learner, Courses/curriculums completed within the specified time period, and compliance with credit hour requirements based on the selected transcript type.
For information on creating a custom transcript template, click [here](https://guides.mangoapps.com/lms-guide/learn-admin/transcripts/create-a-transcript-template).
{% hint style="warning" %}
The completed courses/curriculums that will be included **must** have credit hours if the transcript type selected is **Completed Courses with credits**.
The completed courses/curriculums that will be included **must not** have Credit hours if the transcript type selected is **Completed Courses without credits**.
{% endhint %}
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### Managing Transcript Templates
Custom transcript templates can be edited by domain & learn module admins. From the **Manage Transcripts Template** menu, you have the option to edit, duplicate, activate/deactivate, and delete listed templates.
{% hint style="danger" %}
System provided templates **cannot be deleted** only duplicated and activated/deactivated.
{% endhint %}
When cloning a template, a unique name is needed for the new template. Templates cannot share exact matching names. If a template is deactivated, the template thumbnail will display the **Inactive** tag. It will remain visible within the admin portal but it will not appear as a selection choice when generating a transcript.
{% hint style="danger" %} Permanently deleted templates **cannot** be restored.
{% endhint %}
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### Upload External Certificate
[If enabled](https://guides.mangoapps.com/lms-guide/learn-admin/learn-settings#advanced-options), users will have the option to upload external certificates.
Click the **Upload External Certificate** button and fill out the information in the pop-up window. Optionally, an image can be uploaded to display the certificate design, which will be shown on the user's **My Certificates** tab and on the user's profile.
External certificates will be indicated with the tag "external".
{% hint style="danger" %}
Completion dates can only be set in the past; future dates **CANNOT** be set for completion.
{% endhint %}
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### **Admin vs. User-Generated Transcripts**
Domain and LMS (Learning Management System) administrators have the capability to generate transcripts for any user. All administrators can view and download transcripts from the **Transcripts** tab in the Learn module within the Admin Portal. Admins can configure transcript notification settings to receive notifications when transcripts are ready. Transcripts include ILT (Instructor-Led Training) courses that meet the specified filter and template type criteria.
Admins also have the option to enable users to self-generate their individual transcripts using the configured templates. This setting can be enabled/disabled in the Admin Portal under **Modules** > **Learn** > **Settings**. When this option is **enabled**, users can access their transcripts from **Learn** > **My Transcripts** in the user portal.
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### **Sending Transcripts to Users**
Admins can choose to automatically send a private message with the transcript as a PDF file. Users can view & download the transcript directly from the message.
If email notifications for private messages are enabled, users will be notified about the transcript via email. The email contains a private link requiring user authentication for viewing/download.
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### **Impact of Transcript Template Changes on Users**
Edits to the transcript template background/content will **not** affect users who have already received transcripts. New transcripts generated **after** template changes will adhere to the updated template.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://guides.mangoapps.com/lms-guide/learn-admin/transcripts.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
