🆕Chat History (1-on-1)
Overview
The Private Chat History feature in MangoApps allows network administrators to view and export one-on-one chat conversations between two users. This ensures organizations can maintain visibility, security, and compliance for direct user communications.
Key Capabilities
View One-on-One Chats Admins can access private chats between any two users (including employees, admins, and guest accounts) directly from the Admin Portal.
Filter by Date Range Select from preset options (Today, Yesterday, Last 7 Days, Last 30 Days) or choose a Custom Date Range to narrow results.
Detailed Chat Display Chats appear in a familiar conversation-style layout, including:
Message sender name
Date and timestamp
Full message text
Attachments (links only, files are not displayed)
Reactions and important/read receipt tags
Export to CSV Admins can export up to 10,000 chat messages in CSV format for offline review or compliance reporting. The export includes user details, timestamps, and message content.
Viewing Chat History
Use the User Selection fields to choose the two participants.
Begin typing a name and select from the dropdown.
Both fields must contain different users.
Select a Date Range from the dropdown or set custom “From” and “To” dates.
Click Submit to load the filtered chat results.
If no messages match the filters, an empty state will appear with the message: “No chats match the selected criteria. Please adjust the filters to view available chats.”
Compliance and Permissions
This feature is available only to network/domain admins.
Access must be enabled by your Customer Success Manager (CSM) or Technical Account Manager (TAM).
Admins can view and export messages, but cannot open file attachments.
Example Use Cases
Compliance Audits: Ensure private communications meet industry regulations.
Investigations: Review message trails between specific users during HR or security inquiries.
Data Retention: Export records to meet organizational or legal record-keeping requirements.
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