> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/admin-guide/module-settings/chats/chat-history-1-on-1.md).

# Chat History (1-on-1)

### Overview

The **Private Chat History** feature in MangoApps allows network administrators to view and export one-on-one chat conversations between two users. This ensures organizations can maintain visibility, security, and compliance for direct user communications.

<figure><img src="/files/sb7r1cuRudPT4V0LYdEk" alt="" width="563"><figcaption></figcaption></figure>

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### Key Capabilities

**View One-on-One Chats**\
Admins can access private chats between any two users (including employees, admins, and guest accounts) directly from the **Admin Portal**.

**Filter by Date Range**\
Select from preset options (Today, Yesterday, Last 7 Days, Last 30 Days) or choose a **Custom Date Range** to narrow results.

**Detailed Chat Display**\
Chats appear in a familiar conversation-style layout, including:

* Message sender name
* Date and timestamp
* Full message text
* Attachments (links only, files are not displayed)
* Reactions and important/read receipt tags

**Export to CSV**\
Admins can export up to **10,000 chat messages** in CSV format for offline review or compliance reporting. The export includes user details, timestamps, and message content.

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### Viewing Chat History

Use the **User Selection** fields to choose the two participants.

* Begin typing a name and select from the dropdown.
* Both fields must contain different users.

Select a **Date Range** from the dropdown or set custom “From” and “To” dates.

Click **Submit** to load the filtered chat results.

If no messages match the filters, an empty state will appear with the message: “No chats match the selected criteria. Please adjust the filters to view available chats.”

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### Compliance and Permissions

* This feature is available **only to network/domain admins**.
* Access must be **enabled by your Customer Success Manager (CSM) or Technical Account Manager (TAM)**.
* Admins can view and export messages, but cannot open file attachments.

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### Example Use Cases

* **Compliance Audits**: Ensure private communications meet industry regulations.
* **Investigations**: Review message trails between specific users during HR or security inquiries.
* **Data Retention**: Export records to meet organizational or legal record-keeping requirements.