Integration with Pingdom
Overview
The integration between MangoApps and Pingdom via webhook URL allows for seamless and automated communication of business-critical alerts and notifications from Pingdom into MangoApps, serving several key purposes. It ensures real-time centralized alerting by instantly delivering and consolidating alerts within MangoApps, enhances collaboration and reduces response time by informing teams directly within MangoApps, and helps build a searchable knowledge base that aids in onboarding future team members.
This integration supports Pingdom editions: Starter, Standard, and Advanced.
Role Prerequisites for Setting Up This Integration
To set up this integration, three key roles are required:
Pingdom Administrator: The user responsible for setting up the monitoring and MangoApps webhook URL to receive notifications.
MangoApps Administrator: The user who will enable the integration at the domain level.
MangoApps Team Admin: The user who will configure the integration.
Instructions to Setup Pingdom
Login as a Pingdom Admin, then navigate to settings to set up the MangoApps webhook URL.
To monitor uptime for Network, Web, or Email, select Uptime.
Define the monitoring metrics under Add Uptime Check by providing a name to the metrics you plan to monitor. Set the check interval to define the probing frequency.
Specify the web URL to be monitored and select the servers to run the monitoring test.
Ensure the webhook integration is selected to allow Pingdom to send notifications to MangoApps. Run a test to confirm that URL monitoring is set correctly. Then, create a check to complete the uptime metrics setup, ensuring notifications are sent to MangoApps.
After successfully setting up the uptime check metrics, the Pingdom dashboard will display the configured settings.
Configuration for Domain Admin of MangoApps
Open the admin portal, navigate to the Integrations section, and toggle Pingdom to ON.
Set Up Widget
The network administrator needs to set up the Pingdom widget for the HOME page by adding it from the widget gallery. Configure the widget by adding a header image and setting visibility for a specific user segment or for everyone.
Configuration for Teams Admin of MangoApps
To enable the Integration within a workspace, the team admin should navigate to the relevant workspace on MangoApps and enable the integration by clicking on Admin Tools > Configure Integrations > Pingdom Settings.
Copy the webhook URL to complete the configuration on Pingdom’s end.
End User Experience
Your MangoApps domain team members will start receiving uptime check notifications as soon as the site goes down. Notifications on feeds will include:
Alert: Unique ID generated with each Pingdom notification event, including a user-defined customized message.
Host: The system being monitored.
Status: Indicates when the host is “Down”.
Description: User-defined customized message.
Reported On: Date-time when the event occurred and was reported to MangoApps.
Admins can set up a widget at the user segment level so that logged-in users in the segment will see the widget with alerts and updates.
MangoApps users can search for Pingdom notifications using a search term from the feed reply.
Testing Considerations
A team admin or network admin can test the integration by having the Pingdom Admin run a test when setting up the uptime check metrics.
Security Considerations
The MangoApps Team Admin should securely share the webhook URL with the Pingdom Admin.
Rollout Recommendations
Once the MangoApps Pingdom integration is complete, team members can view news feeds for all notifications from Pingdom in the MangoApps teams where the integration is enabled. Ensure that all necessary IT/SRE team members are part of the team where this integration is set up.
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