Understanding Your Knowledge Base
Overview
Each AI Assistant is trained on a specific set of knowledge, which is then accessed by the AI Assistant to respond to user-generated queries. These sets of knowledge are known as knowledge bases. Within MangoApps, there are multiple knowledge base types that each correspond to a different scope of training data.
Model Knowledge Base
When Model Knowledge Base is selected, the AI Assistant will utilize the internal knowledge base of the associated AI model to answer user queries. By default, Model Knowledge Base will be selected when creating a new Assistant.
When Model Knowledge Base is selected, the Admin will have the option to configure the AI Assistant’s web browsing capabilities:
When Web Browsing Mode is selected, the AI Assistant will be able to search the internet for up-to-date information relevant to the given prompt and access external URLs for summary or analysis.
When Local Browsing Mode is selected, the AI Assistant will exclusively use its internal knowledge base to answer questions. It will be unable to access internet links and will respond to user queries without pulling any real-time information from the web.
The Model Knowledge Base is ideal for meeting general use cases of publicly available large language models such as OpenAI ChatGPT or Google Gemini.
Company Knowledge Base
When Company Knowledge Base is selected, the AI Assistant will utilize company-wide content to answer user queries. Admins can select from the following module content to include in an AI Assistant’s training:
Company Libraries
Company Pages
Company Posts
Network Drive Files
People Directory (Available for Colleague Finder Only)
For intranet content to be included in the Company Knowledge Base, it must be enabled for auto-governance. Any links, documents, or online content will respect their original access permissions, meaning users without permission to a specific item will still be unable to access that item even if it is included in an AI Assistant’s response.
Team Knowledge Base
When Team Knowledge Base is selected, the AI Assistant will utilize a specified team’s content to answer user queries. First, type to search and select an existing MangoApps team (e.g. workspace, group, department, etc.) Then, admins can select from the following team content to include in an AI Assistant’s training:
Pages
Posts
Wikis
Files
For team content to be included in the Team Knowledge Base, it must be enabled for auto-governance.
If the selected team is public, then access permission can be granted to any user segment. If the selected team is private, then access permission will only be granted to members of the team.
Any links, documents, or online content will respect their original access permissions, meaning users without permission to a specific item will still be unable to access that item even if it is included in an AI Assistant’s response.
Tracker Knowledge Base
When Tracker Knowledge Base is selected, the AI Assistant will utilize a specific tracker’s content to answer user queries. Rather than using a generative AI model to generate natural language responses to user prompts, an AI Assistant trained on a Tracker Knowledge Base will match the user query to the most relevant question/answer entry defined in the selected Tracker.
First, select an existing Tracker to be used as the AI Assistant’s data source. The Tracker must contain at least 2 required fields. One of the required fields will contain all of the Admin’s predefined questions. The AI Assistant will find the closest match between the user’s query and one of these predefined questions. The other required field will contain all of the Admin’s predefined answers, paired to its corresponding question field.
When a match between the user query and the predefined Tracker question has been found, the AI Assistant will respond to the user with the content in the corresponding predefined answer field.
Both Question and Answer column types must be either “Text”, “Rich Text”, or “Dropdown”, with visibility set to “Everyone”, and whose behavior is set to “Required” or “Required & Unique”. The same field cannot be used for both Question and Answer columns.
The Tracker Knowledge Base is ideal for meeting FAQ or Q&A-style use cases where Admins would want to provide a fixed response to common or frequently asked employee questions.
MangoApps Guides Knowledge Base
The Guides Knowledge Base is only available for the Admin Help Expert, which comes as an out-of-the-box AI Assistant in the AI Studio module.
When Guides Knowledge Base is selected, the AI Assistant will utilize the MangoApps Help Guides to answer questions about MangoApps modules, features, system requirements, and more.
AI Assistants Knowledge Base
The AI Assistants Knowledge Base is only available for Find an AI Expert, which comes as an out-of-the-box AI Assistant in the AI Studio module.
When AI Assistants Knowledge Base is selected, the AI Assistant will utilize the names, descriptions, and icons of all of the currently active AI Assistants in the domain to answer employee questions about which AI Assistant they should direct their query.
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