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MangoApps AI Guide
MangoApps AI Guide
  • 🥭MangoApps AI Guide
  • Overview
    • Overview of MangoApps AI Studio
    • Introduction to AI Assistants
      • HR Support AI Assistant Use Case
      • Company Knowledge AI Assistant Use Case
      • IT Support AI Assistant Use Case
  • User Portal
    • User Getting Started
    • 🆕AI Assistants
      • 🆕Using AI Assistants
      • 🆕Out of the Box AI Assistants
    • AI Agents
      • Out of the Box AI Agents
      • Using AI Agents in Trackers
  • Admin Portal
    • Admin Getting Started
    • AI Admin Role
    • 🆕AI Studio Module
      • 🆕AI Studio Insights
      • AI Assistants
        • Create an Assistant
        • 🆕Writing Instructions for AI Assistants
        • Use Case Examples
          • Setting up an HR Support AI Assistant
          • Setting up an IT Support AI Assistant
      • AI Agents
        • Create an Agent
      • AI Service Providers
      • Templates
      • 🆕AI Settings
    • Understanding Your Knowledge Base
    • Navigation Menu
    • Widget
  • Bring Your Own Assistant
    • 🆕Custom Embed Assistant (BYOA)
    • Integration with AWS Bedrock
  • External Knowledge Bases
    • 🆕Overview of External Knowledge Bases
    • 🆕Knowledge Base: Confluence (Basic Authentication)
    • 🆕Knowledge Base: Confluence (OAuth 2.0 Authentication)
    • 🆕Knowledge Base: SharePoint
    • 🆕Web Page Crawler
  • Mobile
    • Download the App
  • Additional Resources
    • AI Studio by MangoApps
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  • Overview
  • Model Knowledge Base
  • Company Knowledge Base
  • Team Knowledge Base
  • Tracker Knowledge Base
  • MangoApps Guides Knowledge Base
  • AI Assistants Knowledge Base
  1. Admin Portal

Understanding Your Knowledge Base

Overview

Each AI Assistant is trained on a specific set of knowledge, which is then accessed by the AI Assistant to respond to user-generated queries. These sets of knowledge are known as knowledge bases. Within MangoApps, there are multiple knowledge base types that each correspond to a different scope of training data.


Model Knowledge Base

When Model Knowledge Base is selected, the AI Assistant will utilize the internal knowledge base of the associated AI model to answer user queries. By default, Model Knowledge Base will be selected when creating a new Assistant.

When Model Knowledge Base is selected, the Admin will have the option to configure the AI Assistant’s web browsing capabilities:

  • When Web Browsing Mode is selected, the AI Assistant will be able to search the internet for up-to-date information relevant to the given prompt and access external URLs for summary or analysis.

  • When Local Browsing Mode is selected, the AI Assistant will exclusively use its internal knowledge base to answer questions. It will be unable to access internet links and will respond to user queries without pulling any real-time information from the web.

The Model Knowledge Base is ideal for meeting general use cases of publicly available large language models such as OpenAI ChatGPT or Google Gemini.


Company Knowledge Base

When Company Knowledge Base is selected, the AI Assistant will utilize company-wide content to answer user queries. Admins can select from the following module content to include in an AI Assistant’s training:

  • Company Libraries

  • Company Pages

  • Company Posts

  • Network Drive Files

  • People Directory (Available for Colleague Finder Only)

Admins can add up to 100 files not managed by the MangoApps auto-governance engine to the company knowledge bases. After that number is reached, additional files must be enabled for auto-governance. Any links, documents, or online content will respect their original access permissions, meaning users without permission to a specific item will still be unable to access that item even if it is included in an AI Assistant’s response.


Team Knowledge Base

When Team Knowledge Base is selected, the AI Assistant will utilize a specified team’s content to answer user queries. First, type to search and select an existing MangoApps team (e.g. workspace, group, department, etc.) Then, admins can select from the following team content to include in an AI Assistant’s training:

  • Pages

  • Posts

  • Wikis

  • Files

Admins can add up to 100 files not managed by the MangoApps auto-governance engine to the team knowledge base. After that number is reached, additional files must be enabled for auto-governance.

If the selected team is public, then access permission can be granted to any user segment. If the selected team is private or unlisted, then access permission will only be granted to members of the team.

Any links, documents, or online content will respect their original access permissions, meaning users without permission to a specific item will still be unable to access that item even if it is included in an AI Assistant’s response.


Tracker Knowledge Base

When Tracker Knowledge Base is selected, the AI Assistant will utilize a specific tracker’s content to answer user queries. In addition to using a generative AI model to create natural language responses, the AI Assistant can also search a Tracker Knowledge Base to find and return the most relevant, fixed, question-and-answer entry based on the user's query.

First, select an existing Tracker to be used as the AI Assistant’s data source. The Tracker must contain at least 2 required fields. One of the required fields will contain all of the Admin’s predefined questions. The AI Assistant will find the closest match between the user’s query and one of these predefined questions. The other required field will contain all of the Admin’s predefined answers, paired to its corresponding question field.

When a match between the user query and the predefined Tracker question has been found, the AI Assistant will respond to the user with the content in the corresponding predefined answer field.

Both Question and Answer column types must be either “Text”, “Rich Text”, or “Dropdown”, with visibility set to “Everyone”, and whose behavior is set to “Required” or “Required & Unique”. The same field cannot be used for both Question and Answer columns.

This knowledge base also offers the option to choose the Response Method. Choose whether the assistant will return a fixed response from a pre-defined answer column or if it will generate a dynamic response using all the tracker data as a whole.

The Tracker Knowledge Base is ideal for meeting FAQ or Q&A-style use cases where Admins would want to provide a response to common or frequently asked employee questions.


MangoApps Guides Knowledge Base

The Guides Knowledge Base is only available for the Admin Help Expert, which comes as an out-of-the-box AI Assistant in the AI Studio module.


AI Assistants Knowledge Base

The AI Assistants Knowledge Base is only available for Find an AI Expert, which comes as an out-of-the-box AI Assistant in the AI Studio module.

When AI Assistants Knowledge Base is selected, the AI Assistant will utilize the names, descriptions, and icons of all of the currently active AI Assistants in the domain to answer employee questions about which AI Assistant they should direct their query.

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Last updated 2 days ago

When Guides Knowledge Base is selected, the AI Assistant will utilize the to answer questions about MangoApps modules, features, system requirements, and more.

MangoApps Help Guides