FAQs
Frequently Asked Questions
Security, Data Privacy, and Compliance
Q. Where is the MangoApps AI system and its data hosted?
A. MangoApps AI infrastructure is hosted by default on Azure Cloud, with AWS Bedrock hosting also available as an option for customers who require it.
Q. How is the MangoApps AI system secured, and what certifications does it have?
A. AI infrastructure is secured by Microsoft Defender for Cloud with protections such as EDR, vulnerability scanning, and workload hardening. MangoApps is HITRUST CSF and SOC 2 Type II certified, GDPR compliant, and aligned with ISO 27001, FISMA, and NIST 19 standards—demonstrating a commitment to high security and privacy standards.
Q. How does MangoApps ensure sensitive information is protected and not leaked by AI Assistants?
A. MangoApps uses strict data isolation and encryption protocols, along with permission-based access controls, so only authorized users can view sensitive information. AI Assistants never share your data outside of your MangoApps domain.
Q. How do I ensure all my intranet activity and data remains within my MangoApps domain when using AI Assistants?
A. By using MangoApps Managed LLMs, which are hosted entirely within MangoApps’ AI infrastructure (Azure or AWS), you guarantee that your intranet data never leaves your company network, and is never used for training third-party products or models.
Q. How/when is content or activity shared with LLMs outside of MangoApps, and what is the Responsible AI Use Policy?
A. Content may be sent to an LLM outside MangoApps in two ways: when indexing content to create embeddings and summaries, the relevant content is securely sent to the LLM; and when a user asks a question, only the top-matching document snippets are sent to the LLM to generate a response. All data handling follows MangoApps’ Responsible AI Use Policy—your data is never shared across customers, never used to improve third-party models, and never used to train unrelated AI products.
Q. Can we audit AI Assistant activity to ensure compliance with our data and security policies?
A. Yes. MangoApps provides detailed audit logs and activity reports so admins can monitor, review, and ensure AI Assistant interactions meet compliance and security standards.
Mobile App & Integration
Q. What are the system requirements and supported platforms for the AI Assistant mobile app?
A. The AI Assistants app works on both iOS and Android smartphones. Install the latest version of the app for the best experience.
Q. How does the mobile experience differ from the web, and what are the reasons for a separate mobile Assistants app?
A. The mobile AI Assistants app delivers the same set of features as the web, but is optimized for speed, simplicity, and on-the-go use. It integrates with the MangoApps mobile app—if you’re logged into MangoApps, you’re automatically logged into the Assistants app. The lightweight design ensures quick answers, lower battery usage, and easy adoption.
Q. Will the mobile app integrate with our company’s security controls (e.g., IP restrictions, clock on/off)?
A. Yes, the AI Assistants mobile app applies all the same security controls and restrictions as the main MangoApps mobile app, including IP and clock-in/out controls.
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