Connector Log
Incoming & outgoing authentication requests are captured in this log
Overview
The Connector Log records all outgoing and incoming API calls between your domain and other integrated applications. This includes calls related to Single Sign-On (SSO) and applications like NetSuite.
The Connector Log is a vital tool for troubleshooting SSO issues and other call-related errors between your domain and connected services.
MangoApps retains Connector logs from the date of domain creation. The system never deletes audit logs. These logs are accessible anytime to the network admin.
Key Features of the Connector Log
Application To/From: This filter allows you to select the application involved in the connection. Available options include: MangoApps, OAuth 2.0 Google Apps, OAuth 2.0 Office 365.
Action: You can filter the logs based on specific actions such as:
Date Range: Select the date range for which you want to view logs. This allows you to narrow down the log entries to a specific period.
Request Type: Filter based on the type of request made, including:
Email ID/Login ID: To search for logs related to a specific user, enter the user’s email address or login ID.
Using the Connector Log
Search for Logs: The Connector Log allows admins to efficiently search and filter connector events. To refine a search, users can:
Choose the Application To/From to investigate.
Select the appropriate Action type, such as "SSO Failed" or "SLO Successful."
Set a Date Range to limit the logs to a particular time period.
Choose the Request Type (Authentication, Logout, etc.).
Enter an Email ID/Login ID to focus on a specific user.
Clear Filters: To reset the filters and start over, click the Clear button.
View Payload Information: Click on Request and Response under the Payload column in the results table to view detailed information about the data exchanged in the connection.
Export the Connector Log
To export the filtered results from the Connector Log, first set the desired filters and generating the log results, then click Export CSV or Export PDF to download the report in the chosen format.
A maximum of 1000 records can be exported for a selected period to a .csv file.
Troubleshooting with the Connector Log
The Connector Log is particularly useful for troubleshooting issues related to Single Sign-On (SSO) and integrations with external applications. For example, the log can be used to:
Investigate failed SSO attempts and identify the root cause.
Verify successful logouts across different applications.
Analyze the payload data for each connection request and response to troubleshoot further if necessary.
The Connector Log provides transparency into the flow of communication between MangoApps and other systems, making it a valuable tool for system administrators.
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