> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/desktop-and-mac-apps-guide/open-chats/chat-window.md). # Chat Window ### Overview The MangoApps Messenger chat window offers several options to help you effectively communicate and manage your conversations.
*** #### **Pin Item** Click the thumbtack icon to [pin an active chat](https://guides.mangoapps.com/desktop-and-mac-apps-guide/open-chats#managing-active-chats) to the top of the dynamic panel, located to the left of the chat window. Once pinned, the **Unpin Item** option will appear in the 3-dot action menu at the top right of the chat window when the chat is selected. *** #### Shared Files Panel This panel displays all files shared in the active chat, along with the file name, upload date, and the user who uploaded each file.
*** #### **3-Dot Action Menu** Located at the top-right of the chat window (represented by three vertical dots), the action menu allows users to perform the following actions: * **Search -** Look for specific messages within the chat. This will navigate the user to the Chat module within the web browser. * **Open Chat in Browser -** View the current chat in your web browser. * **Copy Chat History -** Copy a selection of conversation for record-keeping or sharing purposes. * **Refresh Chat -** Update the chat window to ensure all recent messages are displayed. * **Mark Conversation as Read -** This will mark the conversation as read, including any unread important messages or messages that require acknowledgment. * **Settings -** Set a custom notification sound for the individual chat. This will apply only to regular chats, not to messages marked as important. * **Delete Messages -** Remove selected messages from the conversation. *** #### **Message Field**
**Typing Bar**: Use the bar at the bottom of the chat window to compose and send messages. The typing bar has a character limit of 4000. **GIFs and Emojis**: Add GIFs or emojis to your messages using the toolbar next to the typing area. **Read Receipts**: Checkmarks next to messages indicate whether they've been read. **Set as Important**: Mark a message as important for easy identification. *** #### **Contextual Message Replies** MangoApps Messenger utilizes a message-level reply system to keep conversations organized. This feature is available across desktop, web, and mobile platforms to help maintain context in busy chats. * **Usage**: By hovering over a message and selecting Reply, you can quote a specific post. The composer will display a preview snippet of the original message, which can be dismissed by clicking the (×) icon if needed. * **Navigation**: Clicking any quoted snippet in a chat thread automatically scrolls the window to the original message. If the original message was sent long ago, the system retrieves it from the archive automatically. * **Compatibility**: Replies are supported for all message types, including attachments, "Important" messages, and "Read Receipt" requests. *** #### Message Editing Capabilities To maintain clean communication, users have the ability to modify recently sent text messages in one-on-one, team, and ad-hoc chats. * **The 15-Minute Rule**: You can edit any text-based message within 15 minutes of sending it by selecting Edit Message from the ellipsis (...) menu. * **Visibility**: Once updated, the message displays an "Edited" label. While the content changes, the original timestamp remains. * **Administrative Note**: This feature is controlled via the Admin Portal. When enabled, it applies to text messages but excludes messages containing only GIFs or attachments. *** #### Markdown Formatting For richer, more expressive communication, the messenger supports standard Markdown syntax across all devices. * **Formatting Options**: Users can apply bold, *italics*, \~\~strikethrough\~\~, and `inline code` instantly. * **Structure**: The chat engine renders headers (H1–H6), ordered/unordered lists, blockquotes, and fenced code blocks inline without requiring additional plugins. * **Hyperlinks**: While plain URLs auto-link, standard Markdown link syntax is also supported for embedding links within text. *** #### Composition Assistance (Desktop & Web) Built-in writing tools help reduce errors and improve professional quality during real-time conversations. * **Spell Check & Autocorrect**: The composer underlines misspelled words and can automatically fix common errors. Users can add specific terms to a personal dictionary by clicking on them. * **Auto-Capitalization**: The system automatically capitalizes the start of sentences and new lines. * **Preferences**: These English-language settings can be managed under Preferences → General Chat Options or toggled directly via the right-click context menu. *** #### Notification Management for Muted Chats The platform uses a standardized notification logic to prevent "badge fatigue" and ensure you only see the most relevant alerts. * **Muted Behavior**: Standard messages in muted chats do not trigger taskbar flashes, sounds, or badge increments. * **"Hide Muted Chats"**: You have the option to hide muted conversations from your active list entirely. These chats only resurface if you are @mentioned or if a reply is sent to your message. * **Priority Overrides**: "Important" messages bypass all mute and Do Not Disturb (DND) settings to ensure critical alerts are always seen. *** #### Ad-hoc Group Administration Ad-hoc group chats support distributed management through multiple admin roles. * **Role Assignment**: Group creators and current admins can promote other members to the admin role directly from the member list. * **Controls**: Admins have the authority to add or remove members and manage the admin status of others. Guest and restricted users are ineligible for these permissions.