> For the complete documentation index, see [llms.txt](https://guides.mangoapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.mangoapps.com/desktop-and-mac-apps-guide/open-chats.md).

# Chats

### Overview

The **Chats** section in MangoApps Messenger provides a centralized space for all your conversations, helping you stay connected and collaborate with your team.

<figure><img src="/files/u0PVNNoYVfNqQ1RBwB6N" alt="" width="563"><figcaption></figcaption></figure>

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### **Active Chats**

The **Active Chats** section displays all your active chat sessions with individuals or teams.

Chats are listed in the order you last accessed them. **Pinned** chats appear only in the **Pinned Chats** section above the **Active Chats** section and are excluded from the **Open Chats** section.

Open chats are retained even after logging out unless you configure preferences to close them automatically.

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#### **Managing Active Chats**

Users can manage active chats by closing or pinning individual chats.

To close an active chat, hover over the chat you want to close in the *Active Chats* list and click the **X** next to it. The chat session will close but can be reopened later with all prior messages intact.&#x20;

**Pin** a chat to the Pinned Chats section save important conversations for quick access.

To pin a chat, click the thumbtack icon at the top of the chat window. Pinned chats appear in the **Pinned Chats** section on the top of the **Dynamic Panel** when **Chats** is selected. Unpin a chat by clicking the thumbtack again.

<figure><img src="/files/wkuD9vsHhrvBx8DgBroa" alt="" width="563"><figcaption></figcaption></figure>

Pinned chats can be re-arranged by click and dragging the<img src="/files/x3Bx5ebrBl9NuXEBBrAd" alt="" data-size="line"> icon to the right of a pinned chat.&#x20;

Use the lock icon to set a fixed order for pinned chats. When the lock is unlocked, pinned chats will automatically be arranged by recency.

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### **Starting a Chat**

#### **Individual Chats**

To start a chat, use the search bar at the top of the dynamic panel to find a user. Select the user and and begin chatting.

Alternatively, click the **Start a Chat** button at the top of the Dynamic Panel and search for a user via name or email address.

<figure><img src="/files/PFZPgQika96ApoMKNczs" alt="" width="375"><figcaption></figcaption></figure>

#### **Group Chats**

Click the 3-dot action menu and select the **Create a Chat Group** option.&#x20;

<figure><img src="/files/kQi3w4LhuBH9Ea4NreNB" alt="" width="563"><figcaption></figcaption></figure>

Name your group and add members from your recent conversations or search for users. Configure permissions, including who can add members or send important messages.&#x20;

Click **Create a Group** to finalize.