What is Enterprise Social Networking and Microblogging?

By the end of this article you will have answered questions pertaining to using the Enterprise Social Networking in MangoApps. The topics covered in this article are divided by a series of frequently asked questions including:

What is Enterprise Social Networking?

Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and/or activities. Enterprise social networking is often a facility of enterprise social software (regarded as a primary component of Enterprise 2.0), which is essentially social software used in “enterprise” (business/commercial) contexts. It encompasses modifications to corporate intranets and other classic software platforms used by large companies to organize their communication, collaboration and other aspects of their intranets. Enterprise social networking is also generally thought to include the use of a standard external social networking service to generate visibility for an enterprise.

In what ways can MangoApps microblogging be utilized for business purposes?

Microblogging with MangoApps introduces a new method of internal communication and collaboration in your business. While it may require an adjustment, making small changes can lead to significant improvements in productivity. MangoApps is a viral tool within organizations that can replace internal email. By reducing the amount of irrelevant emails that employees receive, MangoApps allows email to return to its intended purpose - communication with individuals outside the organization.

Microblogging in MangoApps replaces a large portion of internal emails by allowing communications to be broadcasted to the entire group or organization at once. Any public discussion can be included in a chronological queue of comments that everyone can view in real-time. Offline and private discussions can be continued through wall posts, instant messages, private direct messages, SMS text messages, voice calls, and even VoIP Conference calls within MangoApps.

MangoApps displays profile pictures, names, and timestamps of each comment, making it easy for everyone to know who is commenting on each feed. Attachments of any file type can be added to each feed and comment, so background information is easily distributed. All communication details, including keywords, file names, and date ranges, are permanently stored and can be searched and retrieved through MangoApps unified search.

Why will indirect communication in MangoApps make my organization more efficient and productive?

Indirect communication in MangoApps will improve your organization’s efficiency and productivity by:

• Immediately including and informing a broad audience of followers rather than a select few that the author has chosen.

• Keeping the whole team on the same page by making communication and collaboration truly linear in real-time.

• Emptying your email inbox of most internal communication so email becomes the offline, private, and external communication tool it was designed to be.

• By incorporating familiar, easy to learn IM and social networking microblogging concepts into a unified communication tool.

How does MangoApps compare to older “collaboration” tools like email?

MangoApps is different than other types of communication and collaboration software because:

• Communication is open to the broad audience of your teammates so that you don’t have to explicitly choose who receives your communications.

• You receive only the communications from people that you “Follow” avoiding the majority of irrelevant communication.

• Colleagues can comment and see other colleagues’ comments in real time making MangoApps truly linear and threaded.

• MangoApps communication can switch from open and social to closed and private in one click.

How does “open” communication in MangoApps compare to other “closed” communication methods?

MangoApps is different than other types of communication and collaboration software because:

• Communication is open to the broad audience of your teammates so that you don’t have to explicitly choose who receives your communications.

• You receive only the communications from people that you “Follow” avoiding the majority of irrelevant communication.

• Colleagues can comment and see other colleagues’ comments in real time making MangoApps truly linear and threaded.

• MangoApps communication can switch from open and social (micro blogging and wall posts) to closed and private (IM and direct messages) in one click.

How can you micro-blog within a MangoApps group to focus the communication?

Writing on a group wall focuses that communication to only the group members. Colleagues that are not a member of that group will not receive the feed.

To write on a group wall, choose “Groups” from left hand navigation bar and select the filter on top right as “My Groups”. Then click the name of the group that you want to communicate with and type your feed into the text box on the “Share an Update” and click Share.

How does MangoApps help solve common issues associated with "Treemail"?

"Treemail" is a term used to describe an email conversation that starts small with just a few recipients, but quickly grows messy and confusing as more people are added to the thread through CC or FW. MangoApps provides a solution to these treemail problems by keeping conversations linearly threaded, even with many participants. This way, all participants can easily see comments and understand the current state of communication.

What are the various forms of indirect communication available through MangoApps?

Indirect communication refers to messages that can be seen by a wide audience rather than being directed specifically to one person. Examples of indirect messaging options available in MangoApps include, but are not limited to:

• Status Updates Short announcements that inform your followers about what you're currently working on or what's happening.

• Quick Polls A simple, multiple choice question that is published to followers or team members.

• Wall Posts A feed that is added to a group, project, event, or colleague’s wall that can be viewed by all followers of that colleague.

• Group Chat Allows team members to have real-time, multi-participant conversations that are archived for future reference.

• Ideas A suggestion that gets implemented or deferred by the appointed idea team.

• Posts Dynamic web documents that can be edited using a WYSIWIG editor. They are associated with specific groups or projects.

• Wikis A dynamic web document within MangoApps that allows for hierarchical organization and collaboration through a WYSIWYG editor. Wikis belong to groups or projects and can be edited by multiple users.