How can you send MangoApps Logs to support team?

MangoApps logs contain lots of important information regarding a particular issue and help the support team to quickly troubleshoot the issue and fix the same. Below are the instructions to send the MangoApps logs to the support team

Windows

Go to MangoApps Preferences by clicking on your profile icon

From the “General” Tab, tick the box “enable debug logs then Send logs (remember to untick the debug logs after issue is fixed)

Note- If your email client like Outlook is configured, the logs will be automatically attached to a new email with all the details filled in. If not, you will get a pop messages informing that the logs are saved to a location and asking you to send the same on [e-mail]

Alternative steps:

Go to Start > Run > type %appdata% > navigate to “Mangoapps for windows > logs” folder > Zip the “Logs” folder. Attach it to an email and send it to [e-mail] Location may look like this: C:\Users\Mangoapps\AppData\Roaming\MangoApps for Windows\LOGS

Mac

Open the MangoApps application on Mac, Select “Email Problem Report to MangoApps Team” under Online Help.

Enter your email ID along with a short description of the issue and send it to MangoApps Support Team for investigation.

Click on Send Report to send the Application Logs Report to MangoApps Support

iPhone

Non Logged in Mode

• Launch the MangoApps iOS app and from the login screen tap on “Settings”

• Tap on “Report a Problem” action

• A new email will open with all the details pre-filled. Send this email to [e-mail]

Logged in Mode

• Login into your MangoApps account and from the left hand navigation select “Settings” option

• Scroll down on the setting page and locate “Report a Problem” section.

• Tap on “Report a Problem” action

• A new email will open with all the details pre-filled. Send this email to [e-mail]

Android

Non-Logged in Mode

• Launch the MangoApps Android app and from the login screen tap on “Settings”

• Tap on “Report a Problem” action

• A new email will open with all the details pre-filled. Send this email to [e-mail]

Logged in Mode

• Login into your MangoApps account and from the left hand navigation select “Settings” option

• Scroll down on the setting page and locate “Report a Problem” section.

• Tap on “Report a Problem” action

• A new email will open with all the details pre-filled. Send this email to [e-mail]