News Feed & Messages FAQs

How to flag inappropriate content feeds in MangoApps?

There are instances when company employees posts inappropriate content in their social intranet which is against company policy. Organizations don’t want such feeds to be viewed by other employees. To address this, MangoApps provides a feature in which any feed content can be flagged by network or guest user if he/she finds the content inappropriate or against company policy.Learn more on how to manage flagged feeds here.

How to post an update/question/poll/blog post to multiple teams?

The network admin/user may have a requirement of composing an update/question/post/poll to multiple teams to save time from posting the same content on multiple teams.Learn more on creating a post for multiple teams here.

Everything you need to know about #hashtags

Hashtags are a simple way of categorizing content in your domain into topics by using the hashtag symbol ‘#’ along with the topic or phrase and adding it to your post. For example:This is a great sales update! #SalesWin.Hashtags automatically turn the topic or phrase into clickable links in your post. Hashtags help your employees find content in your domain that matches the topic or phrase.Learn more on how to use hashtags here.

How can we hide and unhide a news feed?

MangoApps user would like to hide an unwanted feed sometimes because they do not wish to be a part of the conversation happening around those feeds and have nothing to share.Learn more on how to hide a feed here.

What is treemail and why does MangoApps solve everyone’s treemail problems?

Treemail is an email that starts off small, to only a few recipients. Each recipient responds and includes new members to the email “thread” through CC or FW. Then all participants respond again to the original responders and the conversation has grown too messy to make sense. This is what we call “Treemail”.
MangoApps easily overcomes “Treemail” by keeping conversations, even to many participants, linearly threaded so that all participants can see the comments and know the current state of the communication. This is one way that MangoApps will free up your inbox.

The explore all feeds feature and walled organizations

This is your company’s ‘water-cooler’ feed. All status updates, ideas posted, public groups and projects, events, and blogs.Learn more on news feeds here.

How do I configure the primary and secondary tab feed filters?

The Primary Feed will display information that’s more pressing or important to you. The Secondary Feed will showcase less important information. Both can be personalized to suit your preferences.Learn more on how you can personalize your feeds here.

What are the different types of indirect communication in MangoApps?

Indirect communication can be viewed by a broad audience rather than a specific colleague. The list of indirect messaging types includes, but is not limited to:
  • Status Updates Top-level short announcements to your followers telling them what’s happening or what you are working on.
  • Quick Polls A simple, multiple choice question that is asked of followers or team members.
  • Wall Posts A feed that is added to a group, project, event, or colleague’s wall that can be viewed by all followers of that colleague.
  • Group Chat Real-time, multi-participant instant messaging that is saved for other team members to view later.
  • Ideas A suggestion that gets implemented or deferred by the appointed idea team.
  • Posts A dynamic MangoApps web document with a WYSIWIG editor that belong to groups or projects.
  • Wikis A hierarchical dynamic MangoApps web document with a WYSIWIG editor that belong to groups or projects.

How can I view feeds posted to the MangoApps main feed by colleagues?

To view feeds from colleagues on your Inbox, you must first follow them from the “People” directory feature.Once you have followed colleagues, your MangoApps network main feed messages will be queued chronologically on your Inbox on the desktop, iPhone, and Android clients.

How do we use MangoApps microblogging for business?

Microblogging with MangoApps is admittedly a change to how your business will communicate and collaborate internally. In business, sometimes you need to make a small change to realize the full potential of improved ways to get things done.
MangoApps is viral within organizations and will displace internal email within your organization. By diminishing the sheer volume of irrelevant emails your employees receive in their inboxes MangoApps will return email to the tool that it was intended to be– a tool for your employees to communicate with someone outside your organization.
Microblogging in MangoApps replaces an overwhelming percentage of your internal emails by voicing communications broadly to the entire group or organization at once. If there’s any public discussion that needs to happen about a topic, it is instantly included into a chronological queue of comments that everyone sees in real time.
Offline and private discussions can continue on a topic via wall posts, instant messages, private direct messages, SMS text messages, voice calls, and even VoIP Conference calls within MangoApps.
Everyone knows who is commenting on each feed in MangoApps because their profile picture (and a link to their entire profile), name, and time since their comment is listed in-line.
Documents of any file-type can be attached to each feed and comment so that background information is widely distributed with no need to ask for it again. And each detail about the communication thread including keywords, file names, and date ranges is permanently stored and can be searched and retrieved with the MangoApps unified search.

What is “ask a Question” in MangoApps?

MangoApps makes asking questions and getting answers a painless process. It is a special feed type to ask a question to your followers; project, group, or department members. Learn more on using the Questions feature here.

How will MangoApps microblogging change my company’s internal communication?

MangoApps naturally displaces hidden internal emails from your inbox to the MangoApps open forum. Your employees will prefer MangoApps over email because communication is organized in a linear thread, everyone is completely informed by the exact same thread of communication, and MangoApps offers the opportunity to instantly communicate on a 1-to-1 or 1-to-many basis through instant message chat when further detail is needed.

How does auto-follow work in MangoApps?

Auto-follow is a setting in the Admin Portal so that users in MangoApps will automatically follow all other users in MangoApps. Some organizations need such close social connectivity so that everyone is informed of everything that is happening in their MangoApps domain. Learn more on how the auto-follow setting works here.

What does it mean to mark a team “private” rather than “public”?

In general, “private” in the context of MangoApps means that communication is restricted to a specific audience and will not be viewable by everyone in the network.Direct Messages are private and their associated document attachments are viewable only by the colleague that receive the Direct Message, and the originator of the communication.
Groups and Project can be private such that all communication (with attachments) within the group context are only searchable and viewable by invited group members.Events can be private so only invited attendees may join the event and RSVP.

Can I add comments or files to any communication in MangoApps?

Yes, any communication that produces a feed or an instant message can include files as part of the communication. To attach a file to a feed, click the “Attach” link while composing the feed. To attach a file to an IM or chat, choose “Attach File”.
Furthermore, comments can be added to any feed, document or public wall post.

How does microblogging save us time over email?

Microblogging saves you time over using email because:
  • Users don’t have to choose the “To:” audience as they do in email because MangoApps is “open” communication.
  • Users choose which of their colleagues’ feeds to “Follow” which limits the number of impertinent messages.
  • MangoApps is better organized than email because it is truly threaded and chronological.
  • Everyone stays on the same wavelength with regards to the status of any communication feed in MangoApps because all comments are viewable by everyone viewing that feed.

Why will indirect communication in MangoApps going to make my organization more efficient and productive?

Indirect communication in MangoApps will improve your organization’s efficiency and productivity by:
  • Immediately including and informing a broad audience of followers rather than a select few that the author has chosen.
  • Keeping the whole team on the same page by making communication and collaboration truly linear in real-time.
  • Emptying your email inbox of most internal communication so email becomes the offline, private, and external communication tool it was designed to be.
  • By incorporating familiar, easy to learn IM and social networking microblogging concepts into a unified communication tool.

How does MangoApps compare to older “collaboration” tools like email that businesses struggle with today?

MangoApps is different than other types of communication and collaboration software because:
  • Communication is open to the broad audience of your teammates so that you don’t have to explicitly choose who receives your communications.
  • You receive only the communications from people that you “Follow” avoiding the majority of irrelevant communication.
  • Colleagues can comment and see other colleagues’ comments in real time making MangoApps truly linear and threaded.
  • MangoApps communication can switch from open and social to closed and private in one click.

Where can I update my status to the main feed, write on a colleagues’s wall, communicate status to my group’s wall, or initiate a poll, among other things?

Initiate any type of feed from your MangoApps Dashboard using the Quick Composition Tool at the top of the page. There are composition tabs for:
  • Update Followers
  • Update Team
  • Ask a Question
  • Send a Message
  • Create a Task
  • Plan an Event
  • Share an Idea

Microblogging on Android and IOS devices

Microblogging on Android and IOS devices are the same in concept as the Web Client or Desktop Messenger but with a different layout. Learn how you can view and manage your feeds from your mobile devices here.

How to use “like” on content in MangoApps?

A familiar concept in MangoApps is the ability to “Like” or use 'Reactions' to content that is contributed by others.Learn more on how to use reactions on your new feed here.

How do I mention someone in MangoApps?

Mentions in MangoApps is a way to include a hyperlink to a person’s profile in a feed you’re writing that concerns them. The mentioned user will be able to see them under “My Mentions” and see that they have been mentioned in your feed. Mentions are a good way to draw a specific user’s attention the particular feed. Mentioning someone in feeds improves feed visibility. To mention an user, use @<user name> in the feed comments section or while creating post/update etc to mention the user.

Attach files to feeds & comments

Attaching files to your communications is important the best practices when collaborating in MangoApps. Attachments can be viewed by your followers and any user that can see your communication.Attachments provide more descriptive media options than just text. Large documents, pictures, videos, spreadsheets or compressed archives containing anything can be attached.Attaching documents to communications in MangoApps is fast and easy. Throughout MangoApps you will find “Attach” links that will bring up the familiar MangoApps Attachment window.

How to follow colleagues you work with in MangoApps?

MangoApps lets you choose the amount of activity you see in your activity streams by following them.If you need to know what your workmate is working on, follow them. If you need to keep abreast of what your executives are saying, follow them. If you have some direct reports, follow them. In general, follow the people that you need to collaborate with to get work done.Learn how you can follow your colleagues here.

How can I create feeds that stream videos?

To create a feed that other users can find to stream the video you attach, you can simply create a status update or a post and attach the video which when users who follow you can see on their news feeds and can stream directly from the feed.

If you delete a feed, does It delete all the comments and documents associated with that feed?

Yes, all of the following are permanently deleted when a feed is deleted:
  • Comments
  • Likes and Acknowledgements
  • Bookmarks
  • Attachments (The file is not deleted if an “action” is taken on the attachment)

How can I delete feeds from activity streams?

Yes, you can delete the feeds and comments that you have posted. In general, to delete a feed, click on the “Delete” link from the list of actions below the message. “Delete” may also appear in the “More” menu.Deleting a feed will remove all related comments, likes, bookmarks, and attached files.

I don’t see any feeds on my dashboard. How do I see more feeds on my dashboard?

To receive feeds from any colleague you must first choose to “Follow” them. The more colleagues that you “Follow” increases the potential number of feeds you see on your dashboard, depending on how active your colleagues are in using MangoApps. Learn here how to follow a colleague from the 'people' feature here.

How can I add my comments to a microblog feed?

To add your comments to any feed, click on the “Comment” link under the main feed.See here on how you can add comments to a feed.

How do you know what feeds belong to which of your colleagues?

MangoApps informs you of who has posted a particular feed by showing their profile picture and name with every feed and comment. You can click their name from the feed they posted and be taken to their profile page.

How can I toggle unread feeds from MangoApps feed?

You can toggle unread feeds on MangoApps feed by choosing to switch from the drop-down at the left under your profile picture. Learn here how you toggle between the different types of feeds on your wall.

What 3rd party applications does MangoApps integrate with?

Out of the box MangoApps comes integrated with over 35 systems including Active Directory, SharePoint, Salesforce, Jira, Box, Dropbox, and others. In addition, our extensive set of restful APIs makes it easy to integrate other enterprise systems.
If you you need custom application integration inside MangoApps, contact us or submit a support ticket.

How does “open” communication in MangoApps compare to other “closed” communication methods?

MangoApps is different than other types of communication and collaboration software because:
  • Communication is open to the broad audience of your teammates so that you don’t have to explicitly choose who receives your communications.
  • You receive only the communications from people that you “Follow” avoiding the majority of irrelevant communication.
  • Colleagues can comment and see other colleagues’ comments in real time making MangoApps truly linear and threaded.
  • MangoApps communication can switch from open and social (micro blogging and wall posts) to closed and private (IM and direct messages) in one click.

Can I see other peoples’ comments to a feed?

Colleagues comments are immediately visible to everyone in real-time in MangoApps. Comments are listed chronologically so that everyone is on the same page regarding the status of any feed.

How can I mention a colleague in MangoApps?

To add a mention for a colleague, place an “@” symbol in front of their user ID where you’d usually mention them by name. For instance, to mention “Alan” (with user ID “@alan”) in a feed, just include “@alan” as part of your feed.Colleagues are notified on their news feed under the mentions tab.

How do I communicate with someone privately?

When a private communication is required , you can choose the " Message” option from the universal “Compose” button, type the name/email and the message to send it.Learn more on using the 'Messages'feature here.

How can I know when a colleague has read my message?

You can set an “Acknowledgement” to know when colleagues have read your message.To require an “Acknowledgement” for a feed that you post, check the Acknowledgement check box while creating the post/update/message.

What type of files can be attached to my microblogs?

File of any file type and any size can be attached to microblogs, including documents, spreadsheets, pictures, videos, applications and system files. Files will not be blocked by MangoApps because of size or file type.
Please ensure that the files that you are trying to attach does not have special characters like : { \ etc under file name.

What happens when I “like” a microblog?

Liking a microblog feed adds your name to the list of people that have liked that feed. Colleagues can see the list of likes included with any feed.

How can you micro-blog within a MangoApps group to focus the communication?

Writing on a group wall focuses that communication to only the group members. Colleagues that are not a member of that group will not receive the feed.
To write on a group wall, choose “Groups” from left hand navigation bar and select the filter on top right as “My Groups”. Then click the name of the group that you want to communicate with and type your feed into the text box on the “Share an Update” and click Share.
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Contents
How to flag inappropriate content feeds in MangoApps?
How to post an update/question/poll/blog post to multiple teams?
Everything you need to know about #hashtags
How can we hide and unhide a news feed?
What is treemail and why does MangoApps solve everyone’s treemail problems?
The explore all feeds feature and walled organizations
How do I configure the primary and secondary tab feed filters?
What are the different types of indirect communication in MangoApps?
How can I view feeds posted to the MangoApps main feed by colleagues?
How do we use MangoApps microblogging for business?
What is “ask a Question” in MangoApps?
How will MangoApps microblogging change my company’s internal communication?
How does auto-follow work in MangoApps?
What does it mean to mark a team “private” rather than “public”?
Can I add comments or files to any communication in MangoApps?
How does microblogging save us time over email?
Why will indirect communication in MangoApps going to make my organization more efficient and productive?
How does MangoApps compare to older “collaboration” tools like email that businesses struggle with today?
Where can I update my status to the main feed, write on a colleagues’s wall, communicate status to my group’s wall, or initiate a poll, among other things?
Microblogging on Android and IOS devices
How to use “like” on content in MangoApps?
How do I mention someone in MangoApps?
Attach files to feeds & comments
How to follow colleagues you work with in MangoApps?
How can I create feeds that stream videos?
If you delete a feed, does It delete all the comments and documents associated with that feed?
How can I delete feeds from activity streams?
I don’t see any feeds on my dashboard. How do I see more feeds on my dashboard?
How can I add my comments to a microblog feed?
How do you know what feeds belong to which of your colleagues?
How can I toggle unread feeds from MangoApps feed?
What 3rd party applications does MangoApps integrate with?
How does “open” communication in MangoApps compare to other “closed” communication methods?
Can I see other peoples’ comments to a feed?
How can I mention a colleague in MangoApps?
How do I communicate with someone privately?
How can I know when a colleague has read my message?
What type of files can be attached to my microblogs?
What happens when I “like” a microblog?
How can you micro-blog within a MangoApps group to focus the communication?