Get answers to frequently asked questions on Mango LMS
Does Mango LMS system have xAPI support?
Yes Mango LMS comes with inbuilt support for xAPI & SCORM courses.
Does Mango LMS have a built in LRS or integrate with an external LRS?
Mango LMS comes with built-in LRS. Integration with external LRS system can be done as well via APIs or custom development
Will LMS admins be able to manually mark users as 'Complete' so that the course completion will show in their learning transcripts ?
Yes, LMS admins or course instructors can mark a course complete for a user. On marking the course complete if there is a certificate associated to the course, the user will be sent the certificate via a private message and it will appear on user's profile
Can we remove some of the items in the summary box currently at the top of the Learn page? (The information contained there is not relevant to our users.)
Yes. There is a learn module setting in the admin portal that you can use to turn some of the summary info off.
Will the Learn module be able to notify a user when a course is assigned to them?
Yes when the course is assigned to a user either manually or via automation rule, the user can be notified via a private message
Can we enable the Learn module to notify a user when a course completion deadline is approaching?
Yes by using the Action Center widget you can show the courses that are to be completed in the next 30 days. Reminder for these will auto-notify the users. Up to 6 reminders can be set.
Can we enable the Learn module to notify instructor when someone posts a question in a course?
Yes, the course instructor is notified when a new question is posted in the course.
Are the certificates automatically sent when courses are completed and passed?
Yes, certificates are setup once with a course. As learners complete a self-paced course, the certificate is automatically generated and sent to the learner. For a ILT course, when the instructor marks the course as complete for the user the certificate is automatically generated and sent to the learner.
What file types are accepted for courses (videos, etc)
Courses support files of type Image. Video, Audio, Presentation (PPTx) and PDF.
Can users only see the courses that have been assigned to them or can they see the entire catalogue of courses?
Users can see all the courses in the course catalog based on course visibility settings. Additionally the courses that have been assigned to the user are also visible to the user in their My Learning tab
Can SCORM courses be replaced or updated?
Yes. Mango LMS supports uploading new version of a course which replaces/updated the older copy. You have the option to make users who are currently taking the course to complete the course with the older version or move to new SCORM version.
Can an LMS admin view course progression and transcripts of Deactivated users?
Yes. From the Learners tab, authorized users can see the course progression of all users, even deactivated users.
Can we migrate course information and user completion records from a third-party training program to MangoApps LMS?
Yes, you can migrate course information and user completion records from a third-party training program to MangoApps LMS via SCORM packages. The migration process includes the following steps:
Course Migration:
Export SCORM course packages from your third-party provider.
Import the SCORM files into MangoApps, which creates the course and its content.
Update course details using the import course list option and publish the courses.
User Completion and Certification Records:
Use the Import User History option to assign users to the courses with their original enrollment dates.
If users have completed courses, import their historical completion records using the Import User History option with completion dates. This ensures that past training records appear in their transcripts.
Create and assign certificates for completed courses (certificates can be pre-created before the import).
Publish and, if necessary, archive migrated courses to maintain accurate training records.
For large-scale migrations, it is recommended to work with your Account Management Team for guidance on the best approach.
