How can I convert a network user to a guest user in MangoApps?

A scenario may arise where you may need to convert a network user to a guest user or , that the user you were adding as a guest user was accidentally added as a network user and needs to be changed. Below are a step-by-step process of doing the same.

1. Go to the admin portal.

2. Click on “Users” -> “Manage Users”:

3. Search for the person you’re looking for.

4. When you find them, place a checkmark next to their name.

5. Choose “User Tools” -> “Change Email Address”. In this case I will change [e-mail] (his real email address) to [e-mail] (an arbitrary, fake email address I made up).

6. “Deactivate” [e-mail]

7. GO BACK to the user portal.

8.Go to the Group or Project that [e-mail] should be a guest user of.

9. Choose “Members” from the left side menu then click on “Invite Members”.

10. Add the real [e-mail] as a guest user:

PLEASE NOTE: Any user that has the same email domain matching the domain creators email then he cannot be a guest user and will automatically be considered as a network user on the domain. e.g. on a domain abc.mangoapps any user with @abc.com email domain cannot be a guest user and will be a network user on abc.mangoapps.com MangoApps domain.

To be a guest user on abc.mangoapps.com the user’s email can be other any email’s such @myworkemail.com, @domainname.com, @gmail.com, @hotmail, etc.