Users & Roles FAQs

How to delete users from your MangoApps domain?

The MangoApps admin may want to delete user completely from the domain to meet the requirement of the company’s security and compliance policy. MangoApps provides admin with the feature of permanently deleting a user account from the domain.Learn here on how you can delete users from your MangoApps domain.

How to use MangoApps as a saml provider?

MangoApps can be configured as an IDP, i.e. if your applications understands SAML then it can be configured to authenticate users via MangoApps. Follow the steps here to configure a custom SAML application.

How to use MangoApps as an Oauth 2.0 provider?

MangoApps can also be used as an Oauth provider to authenticate users. Learn here how to configure a custom oauth application.

How do a network admin invite users without an existing email address?

In a scenario when you like to invite users e.g. contractors, students, temporary staff, factory workers, etc who do not have a valid email address yet want them to access MangoApps as Network users, you can set them up from the admin portal. Learn how to add users without an email address here.

How do network admins edit the settings for project/group creators?

Network admins can manager the permissions for each admin roles from the users module. Learn here how you can manage the admin permissions here.

How do I integrate Adfs?

MangoApps supports single sign-on (SSO) logins through SAML 2.0. A SAML 2.0 identity provider (IDP) can take many forms, one of which is a self-hosted Active Directory Federation Services (ADFS) server. ADFS is a service provided by Microsoft as a standard role for Windows Server that provides a web login using existing Active Directory credentials.Learn here how to configure ADFS as a SAML provider for authentication.

How do I transfer team owner rights of a team in MangoApps?

In the event of an employee leaving the company or change of roles or in any given situation, the admin may need to transfer the owner rights of a Team(Department/Group/Project). The new team owner should be an existing member of the team.Learn how to transfer rights for a team here.

How to give permission to a network user to be able to create a project/group?

A Network Admin can choose to give permission to few specific Network Users to be able to create new projects or groups in case he has disabled the same for all other Network Users.This can be done by assigning that user to the Project Admin/Creator rights. Learn here on how to assign admin roles in MangoApps.

How do I integrate Secureauth?

MangoApps integration with SecureAuth lets your users log into MangoApps with the same credentials that they use to log into other cloud-based apps. Learn how you can configure SAML based authentication here.

How can a network admin reset password for a user?

MangoApps network admin has the ability to reset the password of an existing MangoApps user from Admin Portal.See the various actions that can be performed for an user here.

How do I add more fields on user profile?

The network administrator on the MangoApps domain can create additional fields to be visible on the user’s profile. This is ideal when you would like to add more fields specific to your organizational requirements.Learn how to create custom fields here for your people directory here.

What is an administrator (aka Admin)? Can we have multiple admins? How do I give someone admin access?

Your MangoApps network has administrator (admin) users, network users and guest users.

Administrators automatically are granted rights to log into the admin portal, the central location for most admin capabilities. On the user portal admins have special rights like editing ideas and approving their own join requests to private groups, projects and events. Admins automatically become owners to documents in projects they are a part of. Learn here how to provide admin access to users from the 'User' feature here.

How do I invite someone to MangoApps?

An admin can invite users to MangoApps. See the 'Add Users' section to know how to invite users to your domain here.

Admin Portal User Status Values

In the Admin Portal, manage your users by going to “Users” -> “Manage Users”. In the user list you could see a few different values for the “Status” column. Learn more on the user status values here.

How do I deactivate users from logging in to MangoApps?

MangoApps recognizes that users leave or are terminated from organizations when admins may require to deactivate such user accounts. Learn how to deactivate user accounts from the manage users section.

Can people outside my company be included in our MangoApps network?

Yes, out-of-network colleagues can be invited to your MangoApps network if the administrator has allowed it in the Administration Portal’s Domain Management page.Learn here how to allow external users to be added to your MangoApps domain.

How does saml sso work in MangoApps?

MangoApps supports the configuration of SAML sso providers for user authentication. Learn how to configure SAML sso configuration here.

What are the different levels of access for people in my company, contractors, and clients?

Access can be controlled in MangoApps by network administrators and group creators. External users can be invited to the domain as full network users, or External users can be invited to groups and projects as guest users of the MangoApps network.Read more on user invite settings here.

What’s the difference between admin, network, guest and public users?

  1. Administrators automatically are granted rights to log into the admin portal, the central location for most admin capabilities.

  2. On the user portal admins have special rights like editing ideas and approving their own join requests to private groups, projects and events. Admins automatically become owners to documents in projects they are a part of.

  3. Network users can do just about anything including uploading files; creating groups, projects, and events; posting ideas and more.

  4. Guests users are have full capabilities just like a network user INSIDE their groups, projects, events or files they are invited to. They cannot see anything outside of their specific project, group, or event.

  5. Public users can view and potentially download the file they are shared. The link they are emailed can be modified by the sender at any time to remove access to the file or add or remove download capability.

  6. Guest users cannot use the MangoApps File Sync capability.

Why Should I Define Admin Roles in My Domain?

Admin Roles granularly define the capabilities that Admins have to affect domain-wide functionality.Learn more on the permissions for each role here.

How do I invite users by importing from a csv file?

If the network admin wants to invite a list of large number of users to the portal, then he can do it by using the “Import CSV” feature in MangoApps. Learn how you can bulk import users here.

How can an admin update an user’s email address?

When a user’s name changes due to various reasons, it sometimes becomes necessary to change that user’s email address. This article helps MangoApps administrators change user’s email address without creating a new user or losing any content that has been contributed.Learn how to update/change an user's email address here.

What sections of the profile can I turn off in my domain?

Administrators can turn off almost every section of the user profile so that domain members cannot enter or view the information in that section.Learn how to disable fields which cannot be seen for the user profile here.

How do I convert a guest user to a network user?

It may be required that a guest user in your domain needs to be converted to a licensed network user to utilize the complete functionalities of MangoApps. Learn how to convert a guest user to a network user here.

How do I assign a network user administrator role in MangoApps?

An admin can assign administrator permissions to a network user to allow admin capabilities. Learn how to assign administrator permissions to a network user user.

How are guest users different than network users in MangoApps?

Guest Users are different than Network Users in MangoApps in the following aays:

  1. Guest Users do not count towards your monthly or yearly subscription cost.

  2. Guest Users are restricted to communications within the projects or groups they have been invited to.

  3. Guest Users are Out-of-Network users with external email address domains.

  4. Guest Users cannot follow any colleague within MangoApps

  5. Guest Users may be removed from the team by any of their group or project teammates

  6. Guest Users can be part of multiple teams

  7. Guest Users if not a member of any team can still have access to the domain and their private messages

  8. Guest Users need to be de-activated from the admin portal to restrict their access to the domain

What is a guest user in MangoApps?

Guest Users in MangoApps are non-paid members of groups and projects. Invitees become Guest Users in MangoApps by being invited to a group or project by Network Users. Guest can never be invited to a Department. Guest users do not have access to the proprietary information that the domain is communicating about outside of the specific project they belong to. Guest Users also cannot follow any colleagues from the MangoApps domain they are a guest of.

How can I delete an user and will MangoApps also delete all the messages, files, etc. they have posted?

You can delete an user account from the admin portal of MangoApps. Learn more on how to delete an user account here.This does not delete the user content and the retained content of the deleted user account displays 'anonymous' as the username.

MangoApps recommends deactivating the user instead of deleting them for the following reasons:

  1. Their MangoApps content will remain intact and will not be lost forever.

  2. Their account is recoverable if they ever need to be re-instated.

  3. They are not able to log in while suspended.

  4. They are not counted as a licensed user (paid account) while suspended.

  5. Their MangoApps content will not need to be manually transferred to other MangoApps users.

What administrative actions can be performed on users in the admin portal?

The User Tools button lists the actions you can perform for user management and provisioning on your domain. See the list of actions that can be performed here.

What is the difference between suspending an user from MangoApps and deleting them?

Suspending users instead of deleting them is recommended because:

  1. Suspending a user from MangoApps allows administrators to retain and recover feeds, attachments, and comments that the suspended user posted during their time as a MangoApps network member.

  2. Another advantage of suspended users is that they are not counted as an active user that needs to be paid for.

Using ldap or active directory authentication in MangoApps

As part of your MangoApps Enterprise subscription, your users can be authenticated through LDAP and Active Directory.Learn how to configure your active directory server to authenticate with MangoApps here.

How can the network admin control who creates new projects & groups on the domain?

The network capability to control who can create new projects & new groups on the domain. Only users who have been assigned a project creator or a group creator role are allowed to create new projects or groups. Refer instructions here to setup Project/Group creators;

  1. Navigate to the admin portal -> Users -> Admin Roles

  2. Click the Project or Group creator link from the secondary navigation depending upon where you would like to set the permission

  3. Click on “Add Creator” button then type the users name or email you wish to add as creator. Click Make project admin to confirm.

  4. Navigate to Modules -> Projects or Groups (depending where you wish to apply the creator role)

  5. Click on the Gear Icon (Settings) at the right top, then manage settings.

  6. From the drop-down “Permissions to create a new group” select “Network Admins And Users With Creator Role” and click save to apply the setting.

How can I leave a team in MangoApps?

As a network user who is a member of a project, you can leave the project when it is required. Learn here how to leave a project or a team.

How to import a user's list?

To import a list of users, please follow these steps:

  1. Access the Admin Portal.

  2. Navigate to the Users section and select "Add or Invite Users."

  3. Look for the "Import User" tab.

  4. Follow the steps outlined in the portal for importing users. For more detailed instructions, you can refer to the guide provided at this link:

It's important to note that users imported and invited through the Admin Portal using the "Import Users" feature will be automatically assigned the "Network User" role, regardless of their email address.

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