Rewards & Recognitions FAQs
This is how the admin can access information about reward points: The 'Reward insights' tab shows the company credit and a history of points loaded/bought, while the 'Reward points allocated' tab shows the number of points distributed to managers/users. Unassigned points can be calculated by subtracting the reward points from the company credit. The 'Recognition report' details who gave points, to whom, and when they were redeemed. If you would like more details, please refer to the recognition module from Admin Guide.
There are two aspects to consider: firstly, the refund policy between customer and MangoApps depends on their agreement, and secondly, MangoApps automatically puts non-redeemed employee points back into the company pool after one year, allowing customer to allocate them to managers again.
You can check the number of available reward points by navigating to the User Portal and accessing the Profile and Timeline section.
Yes, you can manage the award settings from the Admin Portal to restrict awards based on team membership. Here's how:
- 1.Access the Admin Portal.
- 2.Navigate to the module section and locate the "Recognition" module.
- 3.Within the Recognition module, find the Award Configuration settings.
- 4.In the Award Configuration settings, you will have the option to enable or disable the configuration of team and colleague awards.
We offer the following categories:
- 1.Above and Beyond.
- 2.General Company
- 3.Peer to Peer
- 4.Retirement Safety
- 6.Top Performer
- 8.Years of Service