News Feed & Messages FAQs

What decides the order of items in my newsfeed?

Have you ever wondered how MangoApps decides the order of items in your newsfeed? Well, there are two modes for viewing the newsfeed: Classic and Prioritized. In Classic mode, the newsfeed shows items in strict chronological order. In Prioritized mode, however, an algorithm is used to determine which items appear at the top of your newsfeed. Here's how it works:

  1. Posts and status updates that require acknowledgment but haven't been acknowledged by the user, limited to the last seven days

  2. Must-read and announcement posts that haven't been opened by the user limited to the last seven days

  3. Company events, team events, custom events, and meetings that the user has been invited to but hasn't RSVP'd for yet, limited to events whose end date hasn't passed

  4. Mandatory surveys that the user is in the audience for but hasn't taken yet, limited to surveys whose end date (if set) hasn't passed up to the last seven days

  5. Unread feeds that mention the user, including mentions in comments or replies

  6. Unread comments and replies on feeds that the user has created

  7. Unread feeds in which the user has commented or replied

  8. All other unread feeds, ordered by recently updated on top

  9. All other feeds, ordered by recently updated on top

Once a user marks a feed as read, it remains in the same place. However, if the user does a "Refresh" (either by using the refresh button or reloading the newsfeed module), the prioritization algorithm will re-trigger and update the order of items in the newsfeed.

What is the process for flagging inappropriate content feeds in MangoApps?

At times, employees in a company may share content on their social intranet that violates company policy and is inappropriate. MangoApps offers a useful feature that allows network or guest users to flag any content they consider inappropriate or against company policy. If you'd like to learn more about managing flagged feeds, click here.

What is the process for posting an update, question, poll, or blog post to multiple teams simultaneously?

To save time from having to post the same content on multiple teams, network admins or users may need to compose an update, question, poll, or blog post that can be shared across multiple teams simultaneously. If you're interested in learning more about how to create a post for multiple teams, please click here.

What are #hashtags?

Hashtags are an effective way to group content within your domain into specific topics. To use a hashtag, simply include the "#" symbol followed by a relevant topic or phrase within your post. For example, you could write "This is a fantastic sales update! #SalesWin". Hashtags automatically become clickable links within your post, making it easier for employees to find other related content within your domain. If you'd like to learn more about using hashtags and how they can help organize your content, click here.

What is the process for hiding and unhiding a news feed?

MangoApps users may want to hide an unwanted feed because they have nothing to contribute. If you're interested in learning how to hide a feed, please click here to find out more.

How does the "explore all feeds" feature work in walled organizations?

This is your company's equivalent of a "water-cooler" feed, where you can find all status updates, ideas, public groups and projects, events, and blogs in one place. For more information on news feeds, please click here.

What is the processes for configuring the primary and secondary tab feed filters?

The Primary Feed displays more pressing or important information, while the Secondary Feed showcases less critical content. Both feeds can be personalized to match your preferences. If you're interested in learning how to customize your feeds, click here for more information.

What is the process for accessing feeds posted by colleagues on the MangoApps main feed?

In order to view feeds from colleagues in your Inbox, it is necessary to first follow them using the People Directory feature. Once colleagues are followed, MangoApps network main feed messages will be queued in your Inbox chronologically, and will be accessible on the desktop, iPhone, and Android clients. More information on the People Directory can be found here.

What is the auto-follow feature in MangoApps?

Auto-follow is a setting in the Admin Portal so that users in MangoApps will automatically follow all other users in MangoApps. Some organizations need such close social connectivity so that everyone is informed of everything that is happening in their MangoApps domain. Learn more on how the auto-follow setting works here.

What does it mean to mark a team “private” rather than “public”?

In general, “private” in the context of MangoApps means that communication is restricted to a specific audience and will not be viewable by everyone in the network.Direct Messages are private and their associated document attachments are viewable only by the colleague that receive the Direct Message, and the originator of the communication.

Groups and Project can be private such that all communication (with attachments) within the group context are only searchable and viewable by invited group members.Events can be private so only invited attendees may join the event and RSVP.

What is the "Questions" feature?

MangoApps simplifies the process of asking questions and receiving answers. With the Questions feature, you can easily pose questions to your followers, project or group members, or even to your entire department. To learn more about how to use this feature, click here.

Can I add comments or files to any communication in MangoApps?

Yes, any communication that produces a feed or an instant message can include files as part of the communication. To attach a file to a feed, click the “Attach” link while composing the feed. To attach a file to an IM or chat, choose “Attach File”.

Furthermore, comments can be added to any feed, document or public wall post.

Microblogging on Android and IOS devices

Microblogging on Android and IOS devices are the same in concept as the Web Client or Desktop Messenger but with a different layout. Learn how you can view and manage your feeds from your mobile devices here.

Where can I update my status to the main feed, write on a colleagues’s wall, communicate status to my group’s wall, or initiate a poll, among other things?

Initiate any type of feed from your MangoApps Dashboard using the Quick Composition Tool at the top of the page. There are composition tabs for:

  • Update Followers

  • Update Team

  • Ask a Question

  • Send a Message

  • Create a Task

  • Plan an Event

  • Share an Idea

Learn more on using the universal 'Compose' button to access the above options or more here.

How to use “like” on content in MangoApps?

A familiar concept in MangoApps is the ability to “Like” or use 'Reactions' to content that is contributed by others.Learn more on how to use reactions on your new feed here.

How do I mention someone in MangoApps?

Mentions in MangoApps is a way to include a hyperlink to a person’s profile in a feed you’re writing that concerns them. The mentioned user will be able to see them under “My Mentions” and see that they have been mentioned in your feed. Mentions are a good way to draw a specific user’s attention the particular feed. Mentioning someone in feeds improves feed visibility. To mention an user, use @<user name> in the feed comments section or while creating post/update etc to mention the user.

Attach files to feeds & comments

Attaching files to your communications is important the best practices when collaborating in MangoApps. Attachments can be viewed by your followers and any user that can see your communication.Attachments provide more descriptive media options than just text. Large documents, pictures, videos, spreadsheets or compressed archives containing anything can be attached.Attaching documents to communications in MangoApps is fast and easy. Throughout MangoApps you will find “Attach” links that will bring up the familiar MangoApps Attachment window.

How to follow colleagues you work with in MangoApps?

MangoApps lets you choose the amount of activity you see in your activity streams by following them.If you need to know what your workmate is working on, follow them. If you need to keep abreast of what your executives are saying, follow them. If you have some direct reports, follow them. In general, follow the people that you need to collaborate with to get work done.Learn how you can follow your colleagues here.

How can I create feeds that stream videos?

To create a feed that other users can find to stream the video you attach, you can simply create a status update or a post and attach the video which when users who follow you can see on their news feeds and can stream directly from the feed.

If you delete a feed, does It delete all the comments and documents associated with that feed?

Yes, all of the following are permanently deleted when a feed is deleted:

  • Comments

  • Likes and Acknowledgements

  • Bookmarks

  • Attachments (The file is not deleted if an “action” is taken on the attachment)

How can I delete feeds from activity streams?

Yes, you can delete the feeds and comments that you have posted. In general, to delete a feed, click on the “Delete” link from the list of actions below the message. “Delete” may also appear in the “More” menu.Deleting a feed will remove all related comments, likes, bookmarks, and attached files.

I don’t see any feeds on my dashboard. How do I see more feeds on my dashboard?

To receive feeds from any colleague you must first choose to “Follow” them. The more colleagues that you “Follow” increases the potential number of feeds you see on your dashboard, depending on how active your colleagues are in using MangoApps. Learn here how to follow a colleague from the 'people' feature here.

How can I add my comments to a microblog feed?

To add your comments to any feed, click on the “Comment” link under the main feed.See here on how you can add comments to a feed.

How do you know what feeds belong to which of your colleagues?

MangoApps informs you of who has posted a particular feed by showing their profile picture and name with every feed and comment. You can click their name from the feed they posted and be taken to their profile page.

How can I toggle unread feeds from MangoApps feed?

You can toggle unread feeds on MangoApps feed by choosing to switch from the drop-down at the left under your profile picture. Learn here how you toggle between the different types of feeds on your wall.

What 3rd party applications does MangoApps integrate with?

Out of the box MangoApps comes integrated with over 35 systems including Active Directory, SharePoint, Salesforce, Jira, Box, Dropbox, and others. In addition, our extensive set of restful APIs makes it easy to integrate other enterprise systems.

If you you need custom application integration inside MangoApps, contact us or submit a support ticket.

Can I see other peoples’ comments to a feed?

Colleagues comments are immediately visible to everyone in real-time in MangoApps. Comments are listed chronologically so that everyone is on the same page regarding the status of any feed.

How can I mention a colleague in MangoApps?

To add a mention for a colleague, place an “@” symbol in front of their user ID where you’d usually mention them by name. For instance, to mention “Alan” (with user ID “@alan”) in a feed, just include “@alan” as part of your feed.Colleagues are notified on their news feed under the mentions tab.

How do I communicate with someone privately?

When a private communication is required , you can choose the " Message” option from the universal “Compose” button, type the name/email and the message to send it.Learn more on using the 'Messages'feature here.

How can I know when a colleague has read my message?

You can set an “Acknowledgement” to know when colleagues have read your message.To require an “Acknowledgement” for a feed that you post, check the Acknowledgement check box while creating the post/update/message.

What type of files can be attached to my microblogs?

File of any file type and any size can be attached to microblogs, including documents, spreadsheets, pictures, videos, applications and system files. Files will not be blocked by MangoApps because of size or file type.

Please ensure that the files that you are trying to attach does not have special characters like : { \ etc under file name.

What happens when I “like” a microblog?

Liking a microblog feed adds your name to the list of people that have liked that feed. Colleagues can see the list of likes included with any feed.

How do I Hide certain feeds from my activity stream?

You can hide feeds that are not important to make room in your activity stream for more important feeds to be seen. To hide a feed:

  1. Go to your Inbox/News Feed

  2. From the feed you want to hide, click the “More” menu.

  3. Click “Hide Feed”.

  4. Choose from the presented Hide Options.

Why should I create a task from a feed?

Usually people post feed updates that are informational. Sometimes their informational feed requires some work to be done. When you see a feed that you want somebody do start working on but it’s not a task yet, you can create a task from that feed by:

From the feed itself, choose the “More” -> “Add as Task” menu.

How can I set read receipts for my feeds so I know who’s reading them?

For Project and Group feeds, you can request that readers of your feeds acknowledge that they have read them. Simply check the read receipt box when sending your message.

Who will see my updates?

The network members and admins in your private domain have access to see your updates. If they follow you it will appear on your activity stream dashboard based on your primary/secondary tab configuration. If they are not following you they can still view your Wall in your profile, or see your updates in the “All Public Feeds” filter on their dashboard.

Who’s updates do I see?

You will see any updates for colleagues in your domain you follow. You can also view colleagues activity in their wall and in the “All feeds” filter. You can also search for content from the universal search bar.

How do I see everyone’s updates?

If you choose to, you can follow every member of your domain, and the updates will be pushed to you in your activity stream. Or, you can simply view the “All feeds” activity stream and it includes updates from anyone in your organization.

What is the difference between a wall and an update followers?

Both are publicly viewable by all Network users in your domain. Updates followers are one-directional, not meant for any particular person. You can mention a colleague in an update, but posting it on their wall is a more direct public message to a colleague. You can also mention your colleague on their wall.

Can I turn off reactions?

You cannot turn off the reactions, as it is an essential tool in cultivating employee involvement. Utilizing the reactions module is a means of conveying one's sentiments towards their colleague.

How to flag inappropriate content in the feed?

To report inappropriate content in the feed, follow these steps:

  • You can flag comments, replies, posts, updates, or inappropriate questions.

  • Open any of the feeds mentioned above and click on the "More" option at the bottom.

  • From the "More" menu, select the "Flag this content" option, then choose "Inappropriate content" and click on "Submit."

Who can view a recognition feed?

  • When an individual or employee receives recognition (either individually or as part of a team), their followers can see it in their news feed.

  • If the recognition is given to a team or its members, only the team members can view it in their news feed.

How can I delete comments?

It is possible to delete comments that you have posted. To delete a comment, you can click on the "Delete" link in the list of actions beneath the message. Alternatively, the "Delete" option is in the "More" menu.

How do I export my news feeds?

To export data, follow these steps:

  1. Go to any team and navigate to the news feed tab.

  2. Locate the Admin Tools option.

  3. Select the export data feature from there.

How long will a pinned update stay in the news feed?

A pinned update will remain in the news feed until it is unpinned. To remove a pinned update from the news feed, follow these steps:

  1. Locate the pinned item in the news feed.

  2. Click on the item to access the options.

  3. Look for the "Unpin" or "Unpin it" option.

  4. Click on the "Unpin" option to remove the item from the pinned position in the news feed.

Can you turn off messages for yourself?

No, you cannot turn off messages for yourself.

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