Groups FAQs

How to add location based groups for your office location?

As a network admin you can configure the office locations and location-based groups for all users on your domain.Kindly note, only Domain admins can create new location-based groups. Domain admins can also assign an existing group to a location.

With these location-based groups, the group membership is automatically managed for you. For example, if a user is assigned the office location as ‘Seattle’, he is automatically made part of the ‘Seattle Location Group’ and has access to all the pages, files, posts, wikis, events etc., in that group. When the location of the user in future changes from ‘Seattle’ to say ‘Boston’, MangoApps automatically removes the user from ‘Seattle Location Group’ and adds them to ‘Boston Location Group’, now giving the user access to information he needs relevant to the office location in Boston.

Learn more on creating and assigning location based groups here.

How can team admins control over showing join action for public or private teams?

Team admins may want to restrict users from joining a team due to several reasons such has controlled notification. Team admins can now control if the join action is visible to non-members for a project or group.Learn more on managing the join settings for a team here.

How to invite list of guest users to a team in MangoApps?

A Team in MangoApps can have both network users and guest users. Guest users can be added to a team one at a time and thus adding each user from a list of guest-users to a team can be a tedious task. MangoApps allows importing/loading a list of guest-users to a group using CSV import to make import of a large number of guest users simpler.Learn how to invite guest users here in a group.

Once you click on 'Invite Guest Users', you can download a sample CSV file, based on which you can create your own CSV file in the same format import the user from.

How to post an update/question/poll/blog post to multiple teams?

The network may have a requirement of composing an update/question/post/poll to multiple teams to save time from posting the same content on multiple teams.This can be done by adding more teams in CC field as we do when creating post. Here are steps to create a post for multiple teams.

Another alternative way is to mention teams when creating an update which will post the update/post in all the mentioned teams.

How to restrict a network user to be able to create a project/groups?

A Network Admin might like to have only limited number of Projects/Groups in a given scenario by restricting network users to be able to create projects/groups. This way, only a Network Admin or a Network User with permissions would be able to create a new project/group.Learn more on who can create projects.groups here.

Can I rename projects or groups?

A network admin or project admin can rename a project name using the 'Edit Project and module details' option. Once you are editing the project, you can simply change the name and save the changes. Learn where you can access the edit project and module settings here. The same applies option applies when renaming a group as well.

How do I make my post also an announcement?

When creating a post, you can mark the checkbox for 'Mark it as announcement' and then publish it. Or you can also modify an existing post if you are the creator and mark it as an announcement. Learn more on creating posts here.

How can I communicate with group members?

Communicate with your entire MangoApps group at once through group chat IM sessions and group wall posts. Or communicate with specific group members through direct messages, single colleague wall posts, 1-to-1 IM sessions, updates and posts.

What does it mean to mark team “private” rather than “public”?

In general, “private” in the context of MangoApps means that communication is restricted to a specific audience and will not be viewable by everyone in the network.

Direct Messages are private and their associated document attachments are viewable only by the colleague that receive the Direct Message, and the originator of the communication.

Groups and Project can be private such that all communication (with attachments) within the group context are only searchable and viewable by invited group members.

Events can be private so only invited attendees may join the event and RSVP.

Can I add comments or files to any communication in MangoApps?

Yes, any communication that produces a feed or an instant message can include files as part of the communication. To attach a file to a feed, click the “Attach” link while composing the feed. To attach a file to an IM or chat, choose “Attach File”.

Furthermore, comments can be added to any feed, document or public wall post.

How can I tell if a group is private?

You can tell that a group is private by looking for the lock icon listed beside the group in the MangoApps web client. The same lock icon appears in the other MangoApps clients indicating the private setting.

How can I merge teams in MangoApps?

Administrators may require to merge two teams(groups/projects) together. Learn more on how you can merge teams and things to consider before merging.

How do I add / invite someone to a team?

Admins can invite network users to a team. Learn here how to invite users to your group.

How does MangoApps compare to older “collaboration” tools like email that businesses struggle with today?

MangoApps is different than other types of communication and collaboration software because:

  1. Communication is open to the broad audience of your teammates so that you don’t have to explicitly choose who receives your communications.

  2. You receive only the communications from people that you “Follow” avoiding the majority of irrelevant communication.

  3. Colleagues can comment and see other colleagues’ comments in real time making MangoApps truly linear and threaded.

  4. MangoApps communication can switch from open and social to closed and private in one click.

Can team communications be restricted to network users only?

Team communications can be to all members of the team including external guest users or be restricted to just the network users that are on the team.

To restrict team communications to network users:

  1. Start composing a project wall post.

  2. Find the “Who can see this message?” menu under the composition window.

  3. Choose “Network Users Only”.

Visual Notifications: Restricted conversations show a visual notification that they are different than other team conversations with a border. In addition, the “single-headed” icon is shown when it is a “Network-user-only” communication.

How do I find the owner of a project or group?

You can find the owner of a public or private project even if you are not a member of the project. Just click on the picture on the right side of the project to show the details including the owner. For private projects, you’ll need to go to “All Projects” and click on the picture from the “Join” screen.

When should I use groups, projects or departments in MangoApps?

MangoApps packs three different modules under Teams. Depending on their functionality, users can configure groups, projects or departments. Learn more on when to use groups, projects or departments here.

How do I move my wiki to another group or project?

Users/Admins may need to move a wiki amongst various teams or change their hierarchy depending on organizational requirements. Learn how to move a wiki here.

How can I change the default group from “everyone” to one or more of my other groups?

You can change your networks “default group” to one of your other groups by following the steps below. A default group is the group in your domain that all network users join automatically.Learn how to set your default group here.

How do I organize events in projects and groups?

To create events within your a project or group, ensure to enable the 'Calendar' module within the project when configuring it. Once done, you can create calendar events as you create outside a group or project. Learn more on creating calendar events here.

How do project and group custom fields work?

Custom fields helps users see the big picture or an eagle eye view through information that is visible across groups and projects. Customizable views keep everyone on the same page. Group & Project admins are able to track better project item information, core schedule data, metrics and all that matters with custom fields. The key benefit of this is the amount of time you’ll save switching between different views or asking for status updates, with greater visibility, day-to-day work becomes more transparent, efficient and manageable. No matter what peculiarities a team or project brings, users now have the tools to adapt fluidly to dynamic settings and situations. Learn more on creating customer fields from the admin portal for projects here.

To create custom fields specifically within a project/group, refer this link here.

How can I match my company naming scheme to projects and groups?

MangoApps Domain Administrators can set the name that the domain will use for “Projects” to any name that suits company culture, personal preference, or user workflow. For example, “Projects” could be synonymous with “Workspaces” in your organization. To make this change, the label for the module needs to be changed from the Admin Portal. Learn more on changing the label for projects here.The label needs to be change from the project or group module settings.

How can I have a team(group/project/department) chat?

You can chat with an entire Team(Group/Project/Department) members at once. Any Team member that is online will instantly receive your chat messages. Team members that are offline can view the team chat session later as it is available for viewing later in MangoApps. Learn how you can join a team chat here.

How do I add an “external/guest” user to a group?

To add external users to a group, your domain must be configured to allow invites of external users or users without company email address to groups by group members. Then simply invite them to the group using their email address. The external member will be made a “guest user”. Guest users can see the communication and documents of the teams they are explicitly invited to but cannot see the rest of MangoApps or perform searches for information outside of the team.

Can I attach a document to a team(group, project or department)?

You can attach a document to the team feed/conversation when commenting on them. Additionally, with the file module enabled within your team, you can also upload files specifically within your teams.

How do I set team (group, project and department) permissions?

You can set your team permissions when configuring your team for the first time or when re-configuring your team using the 'Edit Project and Module details' for a project and 'Edit Group and Module details' for a group.

See more on how to set permissions when creating a project here. Group configuration allows you to select the same settings.

Can I join a group without being invited?

Public MangoApps Groups can be joined by anyone without an invitation from an administrator.

You can send a “Join” request for Private groups and a group administrator can approve your request letting you join the group.

Are group messages accessible later, ordered chronologically, and searchable?

Yes, all content in MangoApps including group messages are accessible later, ordered chronologically, and easily searchable until they are explicitly deleted.

Can one person be part of multiple teams?

Yes, one person can be part of multiple teams (groups, departments, projects, etc) in MangoApps. You will stay informed of all communications from each team that you are a belong to on your Inbox.Activity Stream feeds in MangoApps show which group the activity feed originates from.

How can you micro-blog within a MangoApps group to focus the communication?

Yes, writing on a group wall focuses that communication to only the group members. Colleagues that are not a member of that group will not receive the feed.

To write on a group wall, choose “Groups” from left hand navigation bar and select the filter on top right as “My Groups”. Then click the name of the group that you want to communicate with and type your feed into the text box on the “Share an Update” and click Share.

How can I leave a team in MangoApps?

An user/admin can leave teams (groups, projects or departments) they are member of. There are a couple of scenarios to consider when removing yourself from a team:

  • Am I the creator or last admin of the team?

  • Am I a member and NOT the creator or last admin of the team?

Am I the creator or last admin of the team?

If you are the creator or last admin of the team, you will NOT see the “Leave” option in the “Project Tools” menu. You must first transfer the creator or last admin rights to another member of the team. To transfer rights:

  1. Contact a MangoApps domain administrator to transfer the rights for you (or skip this step if you are the domain administrator).

  2. Navigate to the “Admin Portal” -> “Modules” -> “Projects” -> (replace “Groups” for “Projects” where applicable).

  3. From the “Projects” list choose the dropdown menu to the right of your project and choose “Transfer Owner Right”.

  4. Start typing the name of the member that will receive owner rights then choose them and click “Transfer Owner Rights”.

Am I a member and NOT the creator or last admin of the team?

At this point, since you’re not the creator or last admin of the team, you can just leave the team. The “Leave Project” choice will not show in the menu if you are the creator or last administrator of the domain.

  1. From the User Portal, go to the project that you will leave (replace “Groups” or “Departments” for “Projects” where applicable).

  2. Click “Leave Project/Group” from the “Project Tools” menu.

How to convert a Group into a Department?

There is no direct option in MangoApps to convert a group into a department, but there is a workaround. Follow these steps to achieve this:

  1. Create a new department that you want to merge the group into.

  2. Select the group that you want to convert.

  3. Click on the "Admin Tools" button at the screen's top right.

  4. From the drop-down menu, select the "Merge" option.

  5. In the "Merge Into" field, enter the name of the department you just created.

  6. Type "MERGE" into the confirmation text box.

  7. Click "Yes, Merge" to complete the process.

Note that during the Merge, the department's photo, description, privacy settings, and categories will replace those of the original group. All content from the original group will be available in the merged department, and any duplicate titles will be automatically renamed. All original group members will become members of the merged department, and any deleted entries from the original group will be permanently deleted upon completion of the Merge.

How do I leave a group?

To leave a group, follow these steps:

  1. Log into the User Portal.

  2. Find and click on the "Groups" option.

  3. Locate the specific group you wish to leave.

  4. Access the group's tools or settings.

  5. Look for the option to "Leave Group" or a similar command.

  6. Click on the "Leave Group" option to confirm your decision.

How to delete the group?

To delete a group, follow these steps:

  1. Go to the Admin Portal and access the Groups module.

  2. Navigate to Project Settings and turn on the option that allows project admins to delete their Groups.

  3. Next, go to the User Portal>Groups, and select the group you want to delete.

  4. From Admin Tools, choose the option Delete to delete the project.

Are location groups private?

Yes, group locations are private.

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