Domain Management FAQs

How to use the functionalities of a Team Admin ?

Department, Group, and Project Administrators, collectively called Team Admins.

Learn more on how to administer projects , groups , and departments here from the admin portal.

Learn more on using projects , groups , and departments from the user side of functionality and being a team admin.

What are the logs available to the domain admin?

Domain Admins have access to the following logs in the MangoApps Admin Portal:

  1. Audit Log

  2. Assistant's log

  3. Security Log

  4. User Access Log

  5. Connector Log

  6. ScreenShare/Video Call log

Learn more on the different types of log files here.

How to flag inappropriate content feeds in MangoApps?

Users can flag/report updates, questions, and polls that could be inappropriate/offensive or against company policies using the Flag this Feed option. The flagged content is immediately removed from the feed stream, a notification and an email is sent to all network admins for it. Flagged content is redirected to the network admins for deletion or restoring it back.Learn more on how to flag a content here.

How do I enable Google apps for SSO in MangoApps ?

Google Apps authentication (OAuth 2.0) allows users to sign in to MangoApps using their Google Apps accounts. This feature can be enabled by Network Administrators. Here's how you can enable Google apps for SSO authentication to your MangoApps domain.

How to use trash can in MangoApps?

The trash can tab displays the list of all the deleted content by any users in your MangoApps domain. When a user deletes any content on your domain, the content is first sent to the trash can as a 'soft delete.' As a network admin, you can choose to permanently delete or restore the deleted content. You can also set the preservation limit in the 'Advanced Setting' for the content in the trash can to be permanently deleted after the limit expires. Learn more on using the Trash Can here.

What is an Administrator (aka Admin)? Can we have multiple admins? How do I give someone admin access?

Administrators automatically are granted rights to log into the admin portal, the central location for most admin capabilities. On the user portal admins have special rights like editing ideas and approving their own join requests to private groups, projects and events. Admins automatically become owners to documents in projects they are a part of.

You can have multiple admins managing your MangoApps domain. As an admin, you can promote a network user to an admin. Learn more on assigning different roles in MangoApps here.

Using the Organizations feature

With the new MangoApps Organization feature, companies can arrange their employees, based on collaboration needs, into special units called “Organizations.” Learn more on how you can configure organizations within your MangoApps domain here.

How do I change the locale settings for my domain?

To set domain-wide locale default settings such as date format, time format, time zone, and language for all users, you can set the locale from the admin portal. Learn on how to set the 'Locale' settings for your domain here.

How does auto-follow work in MangoApps?

Following users in MangoApps is similar to following users on Twitter and Facebook. Users are notified when a colleague they follow, shares an update, question or poll with followers.You can configure the users to auto follow each other. Learn more on setting the Auto Follow option from the admin portal here.

What are the different levels of access for people in my company, contractors, and clients?

Access can be controlled in MangoApps by network administrators and group creators. External users can be invited to the domain as full network users, or External users can be invited to groups and projects as guest users of the MangoApps network.The invite settings for users can manage the type of access for users invited from your domain.

Multiple organization collaboration in MangoApps

The MangoApps platform offers two approaches for managing multiple subsidiary companies (referred to as Organizations from here on). Deciding on the best option for your company is an important activity for your business operations.Learn more on how you can configure organizations within your domain here.

Why should I define admin roles in my domain?

Admin Roles granularly define the capabilities that Admins have to affect domain-wide functionality.Each admin role has different permissions. As a network admin you can grant/revoke admin permissions for users and view all the permissions associated with each admin role type in the Admin Role tab.Learn more on how to assign different admin roles here.

How can MangoApps admins use the super password for the domain?

Super password allows network admins to login as any user in the domain. With a user's login ID and the super password, network admin can login as that specific user.Learn more on how to setup and use the super user password here.

How do I use my Amazon S3 account for document storage?

The Files module enables you to have a secure document management system in your company. It helps you organize, share, and keep all your work files across different devices in sync.To configure a custom Amazon S3 account, click the Configure Custom S3 Account button for Amazon Simple Storage Service (S3).Learn more on configuring your Amazon S3 account as your primary document storage in MangoApps.

How can administrators allow or restrict out-of-network members to MangoApps network?

Administrators can control whether to allow or disallow Out-of-Network members to MangoApps. Admins can manage whether external users without a company email address can be invited or not through the invite settings. Learn more on the various invite settings here.

How do I go to the admin portal of MangoApps?

If you are a network administrator of your MangoApps domain you should see the “Admin” button at the right top besides the bell icon of notifications; refer screenshot here

In-case you are network or a guest user, you would not see the “Admin” button as shown above.

How do I add a guest user?

To add a guest user, follow these steps:

  1. Go to the Admin Portal and access the Domain section.

  2. Look for the General Settings tab.

  3. Within the General Settings, locate the Invite Settings.

  4. In the Invite Settings, choose the option that says "Allow Users without a company ID to be invited as a guest in project and group."

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