---
description: Managing assistants for users
---

# Assistants

### Overview

MangoApps allows the assignment of assistants to specific users, enabling them to manage posts and updates on behalf of another.&#x20;

![Admin Portal > Users > Assistants](https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2Fo2kRxjeswGdcAwAahya0%2F07-10-2024-01-59-19.png?alt=media\&token=6ed091b0-09f2-4e8e-865b-9dd663932e43)

This feature is highly beneficial for streamlining communication and maintaining a consistent flow of updates from leadership, even when an executive is unavailable, as well as allowing assistants to manage broader communication needs.

***

### How Assistants Work

An assistant is authorized to create and manage content on behalf of another user account. This includes creating posts, updates, and handling other communication tasks. All actions performed by an assistant on behalf of another user are recorded in the **Assistants Log**, ensuring transparency and accountability.

***

### **Enabling Assistants for Specific Users**

Network administrators have the ability to activate or deactivate the assistant feature for specific users. Admins can assign one or more assistants to a user, and only authorized personnel can modify or remove assistants.

***

### How to Add Assistants

Admins can assign assistants to any network user or admin account.&#x20;

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2FO7Q9weYk0Q6CGAG11i82%2Faehaerf.png?alt=media&#x26;token=f2e8bf16-327f-400b-b544-309b04b5b78b" alt="" width="563"><figcaption></figcaption></figure>

To assign assistants to an account:

Click the **Add Assistants** button to access the **Add Assistants** pop-up for assigning assistants. In the **User** text box, type the user's name and select from the drop-down list. In the **Assistants** text box, type the assistant's name and select from the drop-down list. Optionally, you can assign multiple assistants. Click **Add Assistants** to finalize the process.

{% hint style="info" %}
This action adds a log entry in the **Audit log** for tracking purposes.
{% endhint %}

***

### Editing a User's Assistants

To modify assigned assistants, start by hovering over the user's name to display action buttons next to the user's name. Click **Edit** to open the **Edit Assistants** pop-up.

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2FBCAf4Fwnnzv16I6erH4j%2Fawrgawre.png?alt=media&#x26;token=ca500131-ec45-474c-a6ef-9fad1904caf4" alt="" width="563"><figcaption></figcaption></figure>

To remove an assistant, click the **X** next to their name. To add a new assistant, enter the name in the **Assistants** text box.&#x20;

Once you’ve made the desired changes, click **Save** to apply the modifications to the user account's assistants.&#x20;

{% hint style="info" %}
All changes are tracked in the Audit log for future reference.
{% endhint %}

***

### Assistants Log

The **Assistants Log** tracks all actions performed by assistants on behalf of another account.

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2FEVc4TWgzg0PDrLyHxdPd%2F07-10-2024-02-58-15.png?alt=media&#x26;token=be2742a4-8cc7-4259-bc40-1280e7054450" alt="" width="563"><figcaption></figcaption></figure>

The log displays:

* A list of posts and updates created by the assistant.
* A link to the content.
* The IP address from where the action was taken.

For more information on the Assistants Log, click [here](https://guides.mangoapps.com/admin-guide/home-1/logs/assistants-log).

***

### Broader Benefits of Assistants

In addition to posting on behalf of executives and select users, assistants can manage broader communication needs, such as:

* Creating general or department-specific accounts for consistent messaging without associating posts with a specific individual.
* Acting as the voice for strategic internal leaders, enhancing communication continuity and maintaining company culture.

This feature ensures that leadership communication remains seamless, even when key figures are unavailable, while retaining control and transparency over all actions.

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2FUOROXjk4axFjFoj98F0u%2Fsfgsdef.png?alt=media&#x26;token=7b686aa7-eb38-4bdb-825f-c1892727dd26" alt="" width="563"><figcaption></figcaption></figure>

***

### FAQs

#### **What can assistants do on behalf of another user?**

* Share updates or create posts for the account's followers, common teams, or public teams.
* Schedule posts for the account.
* Edit or delete posts created on behalf of the account.

{% hint style="info" %}
If a user creates content by acting as an assistant, any future edits that user makes to the content after publishing will also be done as an assistant.

For example,

Jane (a network admin) is a user assistant for Kevin. Jane creates a post using the assistant feature on behalf of Kevin. After publishing the post, if Jane clicks **Edit Post**, she will **not** edit the post as a network admin, but rather, once again as the assistant.
{% endhint %}

#### **Whose name is displayed on posts created by an assistant?**

When an assistant posts on behalf of another account using the 'Update as assistant' or 'Post as assistant' options, the selected account's name appears as the creator.

<figure><img src="https://1733114811-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lclpq021Ai9jH1_X4gO%2Fuploads%2FVEWRq7UrAMiXmwR1Zi18%2Fykuit.png?alt=media&#x26;token=6b1c1cf7-e9fb-46b8-8956-9c09a8f3389d" alt="" width="563"><figcaption></figcaption></figure>

#### **What permissions does an assistant need?**&#x20;

An assistant retains their own account permissions but temporarily inherits the permissions of the user they are assisting when posting on their behalf. For example, if a network user is acting as an assistant for a network admin, the assistant will inherit the admin’s permissions—but only for creating posts and updates. All other permissions remain unchanged.

#### **Can an account have multiple assistants?**&#x20;

Yes, a user account can have multiple assistants assigned.



