# Post Approval Workflow

### Overview

The Posts module includes an AI-assisted, multi-step approval workflow that ensures posts are reviewed before they are published or scheduled. This workflow supports both AI-based review and human approvals, providing structured governance while maintaining flexibility for internal communications teams.

<figure><img src="/files/lbvScZGXw6EKxPgWOTBS" alt="" width="563"><figcaption></figcaption></figure>

The approval workflow is configured in the Admin Portal under **Modules** → **Posts** → **AI Actions** by enabling the **Post Approval AI** action. Once enabled, admins can design approval logic using a **Trigger → Condition → Action** pattern that determines when approvals are required, which posts are included, and how approvals are handled.

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### Configuring the Workflow

**Approval** triggers define when the workflow starts. The workflow can be initiated when a post is published, republished, or scheduled, or only when a post is published or scheduled. When a post meets the selected trigger and the workflow is active, it automatically enters the approval process.

**Conditions** control which posts go through approval. If no condition is set, all posts published in MangoApps are routed through the workflow. When conditions are defined, only posts that match the criteria are included. Conditions can be based on post categories, where a post must belong to **at least one** selected category, and on post authors, where the author must belong to a selected user segment. Multiple conditions can be combined using **AND** and **OR** operators.

**Actions** are executed when the trigger and conditions are met, the post is published or scheduled for any audience, and the post is not already in a pending approval flow. **Posts** can be sent to AI for automated review, routed to users or teams for approval, or accompanied by automated messages. Posts can also be **published immediately** or **scheduled** using the date and time selected by the author.

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### How Does This Work?

When a post is sent to AI for approval, the post title and text content are evaluated using the default AI prompt, which can be customized by admins.&#x20;

<figure><img src="/files/J51TiqnCD4EqyS9vHOje" alt="" width="563"><figcaption></figcaption></figure>

The evaluation focuses on grammar and clarity, tone and engagement, inclusivity and sensitivity, and corporate compliance. **Only text content** is reviewed, including text in text blocks and text-image blocks. Posts containing **fewer than 50 words automatically skip AI review** and proceed to the next action. Posts with **50 or more words are rated by AI**, and posts with a rating of **3.5 or higher are automatically approved**.

When a post is sent to users for approval, approval requests are delivered through private messages or team feeds depending on the selected approver. Individual users, teams, the submitter’s manager, or the submitter’s manager’s manager can be selected as approvers. Any one approver in the selected group can approve or decline the post. Approval messages are customizable and support substitution tags.

<figure><img src="/files/zUKKgPM5aQJ1EKqCcYEP" alt="" width="563"><figcaption></figcaption></figure>

**Multi-level approvals** can be configured using “If Approved” and “If Declined” paths, allowing up to two levels of approval. Based on the outcome, posts can be published immediately, scheduled using the author’s selected date and time, or declined. If moderation is enabled for approved posts, the post may enter the moderation queue after approval.

<figure><img src="/files/PkPnD2ge9Fb0O6YWKn1P" alt="" width="563"><figcaption></figcaption></figure>

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### Automation Logs

Detailed visibility into the approval process is available through automation logs. Execution logs capture every action taken on a post, change logs record modifications to the workflow configuration, and usage logs track each time the approval workflow is triggered. Execution logs can be searched using filters such as post title, user, and team.

<figure><img src="/files/tooMM4l1tuF8RS4eGxuR" alt="" width="563"><figcaption></figcaption></figure>

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### Posts Planning Calendar Interaction

Posts that enter the approval workflow are reflected in the post planning calendar with updated statuses. Posts in the approval process are marked as **Pending Approval**. Approved posts awaiting moderation appear as **Pending Moderation**. Posts that are declined or whose approval process is canceled appear as **Declined**.&#x20;

<figure><img src="/files/z0h3Ctl7pqC0BCTENjj1" alt="" width="563"><figcaption></figcaption></figure>

Before publication, the post viewer displays a link to workflow details showing completed steps and the current approval stage. After publication, the same approval history is available under **Post Insights → History**. Pending approval requests also appear in the **My Priority Items** widget for approvers.


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